My first UK eye exam. They do it differently here. Funny little glasses with individual panes…read morerather than an integrated contraption. And a less-fun color-blindness test. And no glaucoma screening. But my optometrist at Specsavers in Clapham Junction was great. And the eye exam price was incredibly competitive. The service of the rest of the staff was a bit "meh." I still haven't purchased glasses as the "up front" pricing was £90 less than the lenses my prescription requires. And that 2nd pair free offer? Yeah, doesn't include lenses. :( That and, even though I spelled it out to the gal at the register, both my first and last names were spelled wrong on my documents. Which is really ridiculous. Anyhow. I've had better. And I've had worse. I'm waiting for my trial contact lenses to arrive. Probably will go with the cheap frames I saw that I sort-of liked just to have a pair. paying nearly 4x the cost of frames to get lenses that aren't coke bottle-esque.

OK, so it's just part of a chain of opticians but the service I've received at this branch over the…read moreyears has been warm, friendly and exemplary. They have a great selection of frames and you cannot beat the value for money. I wouldn't go anywhere else for glasses.

Had a great experience here…read more I went for the full service eye test, where they take snapshots of your retina and give you a 3D scan to look for any issues like glaucoma. Had a traditional eye test too. Sabrina was excellent and the team was fast. The price for the full set of tests was $105 and I felt it was good value as well. Haven't bought glasses or other such from here, but the service and quality out-did anything I've seen in the U.S. Would recommend.

Alex is a very personable and professional optician however the same cannot be said for the rest of…read morehis staff. I have been a client of the eye place spending thousands of pounds over the course of 2 years for Ortho-K treatment. Today I arrived ten minutes late for an appointment and was told that I would not be seen and would have to leave. I was literally told "we can see you but if another patient comes in you have to get out immediately". Not even dogs are spoken to in this manner. I was literally greeted by the attending optician telling me "you are late... mate" in a condescending tone. I have never been referred to as "mate" and this is definitely not the tone staff should be taking with customers and patients. I highly recommend investing in lessons to teach manners and RESPECT and customer service. Over time I cannot count the numerous occasions that I have been made to wait (sometimes twenty minutes or more!) while the attending optician would sit on their office on their computer with no patient in sight. I understand that being late caused an issue however they could have gotten started on the appointment instead of wasting time telling me how busy the day is and that the attending optician won't even have time for lunch. It is not my problem that they are not able to schedule appointments efficiently. Alex should invest more in training the staff on how to treat clients and how to ensure that the proper tone is adopted when dealing with issues. I will definitely not be returning and for other patients considering Ortho-K I would recommend Visioncare on Harley street.

Specsavers in Richmond is one branch of this successful chain. After shopping around for…read moreprescription sunglasses in all the spectacle stores in Richmond (there are at least 7), I decided upon getting my glasses in Specsavers, mainly due to the price and variety. The prices here are comparable to the cheapest opticians (e.g. Boots), however they have the range and designs of the more expensive places. Be wary of them adding on lots of extras (thin lenses, extra thin lenses, with anti scratch, etc) which can make the final costs more than you expect, but otherwise I had stellar service from this place (much better than the Specsavers in Victoria). Also, Boots in Richmond has cheaper eye tests.

Judging by the smell of 'newness', this optician's has recently been refurbished. Very friendly…read morewelcome from the optician and the receptionist. Thorough eye test and plenty of opportunity to ask questions. Great first impression.

A top-notch experience here, from a great independent brand what deserves to be supported!…read more The quality of the frames is outstanding, as well as the variety of materials that can be used to make bespoke spectacles. If you're looking to buy off the rack, the prices are very reasonable and in line with high street chains. The staff were knowledgeable, friendly, and happy to spend all the time I needed to find the perfect pair of spectacles for me. I am very much looking forward to going back for a pair of prescription sunglasses. And I am going to save my pennies for a bespoke pair of spectacles in the future.

Great staff and excelent service, yearly eye exams are recomended and they remind you year after…read moreyear to come in and have a check up and then discuss the actions from there. no hassle at all when my contacts wasnt agreeing with my eyes and were refunded for full price against a brand new pair of glasses

Outstanding optician, technically perfect, superb service. Melissa is a master at getting the…read moreprescription so precisely perfect it's amazing, and the eye test is such a lovely procedure with Melissa, she really puts you at ease! Jackie is a magician at working with you on getting the right frames, and is such a lovely person to deal with. Amazing team! I got a pair of gradient lens trifocals for everyday use with lovely green tint transitions, and gradient lens bifocal office glasses specifically for monitor and reading documents at work, both absolutely spot on and have transformed my life and days at work spent in front of the computer. Highly recommended, you'll be given the gift of your sight back when your glasses here, thank you Melissa, Jackie and team!

I am not happy with the service, they told me for 10 days or maximum 2 weeks, but unfortunately it…read moreis now 3 weeks, I don't understand how you can hold someone hostage by deceiving them, they will be done today, they will be done tomorrow, yes I pay an amount of 1.2k and to soften my anger he gives me a discount of £55, be honest with the customer because they are paying for this service that they are not getting unfortunately. I am not happy at all, and it is time last time I go there and I will not suggest any of my friends to take stres a stay with this service

I've been coming here for 20 years, getting my first contact lenses here as a teenager. Kind,…read morepatient and helpful family run business.