On visiting Gabriella's clinic, I was treated in a warm friendly but professional manner. I needed…read morean eye test and was fitted into her busy day without any fuss, only waiting for a few minutes, for a client to finish her appointment. Whilst I was waiting, her husband and I had a convivial conversation whilst viewing the extensive range of frames. Again,this was conducted in a friendly but professional manner. Also it proved positive as I found a frame that I liked. Gabriella's examination was extremely thorough and I must say it rates as the best eye test that i've ever had. This came to prove that within 2 weeks I was and indeed still am, wearing my new glasses which I must say. Are like watching TV in HD vision. Impressed ? Totally.

Good location and reasonable selection. Staff were helpful for buying…read more Approach to after sales was abysmal. Manager came up with every excuse not to Refund, and only did so once I'd called Head Office who immediately pointed out their returns policy to the store manager, and issued the refund. Possibly other David Clulow Stores have better staff and managers, but I wouldn't buy from this one.

NOT RECOMMENDED. Made the mistake of having an eye…read moreexamination and subsequent lenses replacement. 7 weeks later I have my glasses back. Level of service beyond poor. Mistakes made my staff caused the delays. Level of communication by staff zero. Even the head office customer service team overlooked my mail. For a premium brand the level experience zero. Will NEVER visit the store again and not recommended. So many other great opticians in the area.