Love this facility, they always take great care of my pets & front office staff is great. I do not…read morego anywhere else.

New ownership and veterinarians- HORRIBLE. I used to genuinely love taking my dog to Care Animal…read moreHospital. I always received thoughtful care and thorough explanations, with top notch lab work every year. The vet techs and front desk staff are great, but the vets that replaced a retired Dr. Alcorn and his staff are really bad, hard to understand, and flat out unprofessional. I booked an appointment after finding a raised bump near my dog's anus that clearly looked out of the ordinary. Doctor K insisted that it was "inflammation" and wanted to give me anti-inflammatory medicine for 10 days then return to see if it goes away. I had to ask why he would not biopsy it to make sure it's not a tumor, because it clearly looked odd and not at all like inflammation. He agreed to the biopsy. He called after several days and Lo & behold, it IS a tumor! And it was growing very rapidly. To be 100% honest, and I hate saying this, I couldn't understand what he was saying while on the phone. His accent makes it difficult to understand already unfamiliar words regarding her bloodwork. I did understand that he would have the staff call me back to schedule a surgery to remove it if I wanted to, or just leave it alone. I insisted that I wanted to remove it as quickly as possible, as I noticed it was growing fast. Staff never called. I started looking around for another vet, because at this point I wasn't confident in his professionalism. At day 10 I finally called and mentioned that he never called me back to schedule surgery. I admitted to the staff that I felt terrible, but I couldn't understand what he was saying about the bloodwork and was hoping they could help out. I apologized, and they mentioned that it actually happens often with him. They even offered to help relay some of the information as needed. When Dr. K finally called back the next day, I reminded him that he was supposed to call to schedule the surgery and he flat out said "Oh I forgot, I must've been delayed." And then asked for pictures of the mass before he agreed to do the surgery. As if he hadn't been the one to see the mass in the vet visit! I told him that I wanted to schedule the surgery right away, because it had grown in size and he had already forgotten to schedule once before. He said "okay send the pictures and I'll call back to schedule."...... Well, he never called back to schedule. So I took her to another veterinary office and they re-ran her bloodwork and scheduled her for surgery the next day! I called the front desk to politely discuss what happened with Dr. K and how unprofessional it was. I expressed disappointment because I loved their practice before. They mentioned that they did change ownership, and Dr. Alcorn retired, in fact, much of the original staff no longer works there. I apologized to the front desk staff and told them that the unprofessional experience had nothing to do with them, but that the overall experience was extremely bad. The staff I spoke to was so nice and understanding. She did ask if I wanted to speak to Dr. K. I asked her to remind him that I'm still waiting for him to call to schedule and see if he even bothers. He called that night at 8:40PM. 8:40PM........ honestly, what used to be a great vet hospital is now an unnecessarily expensive and unprofessional shit show. DO NOT BRING YOUR ANIMALS.

My Maine Coon is a heavy breather haha so she snores a lot or do hear breath. I worry because they…read morea genetically prone to heart problems that would show up sometimes in their breathing. I work from home so as I was wrapping up for the night I heard in the next room breathing o open up yelp and saw this vet was less that a mile from my new home, I saw they were still open so I call and was able to get her in for that Saturday!!! Score!! I had read some of the reviews so I was like oh no after I made the appointment but I went anyways. My baby was so scared and the vet tech was so sweet and loving to they dr came in and spent a good 30 min talking to me about things to look for and I said let test her at her next appointment in 4 months this way we have a marker of her now and in 4 months to make sure she doesn't have any of the markers that would a genetic defect or anything we need to worry about. I was last appointment so they were ready to go and I didn't feel rush or not welcome. I mean the lady that checked me out reminded me of my mom just no nonsense straight to point type of person but not unpleasant. I am glad I kept my appointment and I feel better know she is just a heavy breathing kitty I think most people who had negative comments either had no life experiences or they are the problem idk I definitely will go back and recommend

Not even gonna rate this hospital as very disappointed after using them for almost most people…read morethink of it in this case years with my Havapoo! Apparently, my dog was having bladder issues and the doctor wanted to do a test for cushions disease because that's what she believed it was after making an appointment online. She said I made the wrong one and she charged me $135 more because I checked the wrong box which I think is not Good business practice being a long-term customer first of all. Needless to say, I got a second opinion, and I did have to put my dog to sleep because the other doctor asked why x-rays were never taken. Apparently he had bladder stones and one lodged in his urethra , his liver was enlarged and something was going on with his kidneys and I felt at that age it wasn't appropriate to put him through all the pain and suffering of surgery!!!. I don't recommend this animal hospital as maybe if they would've caught it sooner I wouldn't have had to make this decision. It breaks my heart to think that waiting and wrong diagnosis was a problem that caused my dogs short life. The staff in Front was quite rude and they took me as a walk in so I had to wait several hours to have my dog seen who was not feeling well. Do your due diligence get a second opinion if you are not happy with the first one. I am not saying this because I am angry or in pain with the grief of losing my best friend. I just think it's important to get second opinions if you are not sure that you are happy with your doctors diagnose thank you.

We had to take our frenchie in for emergency services, as it was on a Sunday and our vet was…read moreclosed. We called ahead of time and from the staff on the phone to when we arrived. Everyone here is great. Special shout out to Megan for being extra kind and patient with our boy. Because not too soon after we had to bring our kitty back to be put to sleep, and the kindness she showed will not soon be forgotten.

I have only been here twice for my pet and they are very professional and informativeread more

We've been bringing our dogs to Dr. Downs and her staff for more than 10 years, and we couldn't be…read morehappier with the care we've received. From the front office staff to the vet techs to Doc herself, everyone has always been thorough, attentive, patient, and kind. What I appreciate most about Doc is that, although she is the veterinarian, she truly works with us as pet parents to develop a plan of care together. She takes the time to listen and explain everything, and you never feel rushed or like your concerns are being brushed aside so she can move on to the next patient. Several years ago, we sadly had to put one of our dogs down at an emergency hospital. When Doc was notified the following day, she immediately called me to talk and see how we were doing. She even sent flowers to my office. That small but incredibly thoughtful gesture meant so much to us during such a difficult time. After more than a decade of bringing our dogs to Dr. Downs, I can honestly say that we feel like more than just clients. We know our pets are genuinely cared for, and that means everything to us. We are incredibly grateful for Doc and her entire team and wouldn't trust our dogs with anyone else!

Great first visit!!! Dr Lara and staff was so helpful and answered all of our questions. They made…read moreour puppy Zeke feel right at home. Thank you so much for everything Dr Lara. We will see you soon and we will be bigger next time we see you!!!

New to Murrieta, we had to find a vet for our dogs as our older one has a heart condition. We…read morescheduled an appointment here after discovering how challenging it can be to find one in the area that isn't already full and cannot take in more clients, or will not schedule appointments on the weekends or just not able to accommodate all our needs. We were lucky to stumble across VCA El Rancho and after our second visit, we are pleased with their services and how much they try to accommodate us. They are transparent with their services and what the costs are, they are up front with how busy they can how costly some of their procedures can be depending on how well our pets react to medications or the procedure itself. The staff are friendly, professional and have been able to calm the pup that can really get anxious! Still trying to get him to hold still for nail trim, however, we hope that the calm will come with time to trust no accidents. The veterinarian we have been seeing has been gentle, and knowledgable with our dog issues. It was helpful that he owns the same breed of dogs as our and understands the medical issues common to the breed. He knows what helps his dogs and offers us the same remedy reminding us that although we have the same breed, still each dog may react differently to certain medications. The parking is easy to access and many stalls available. Relief area is located out front by street side and offers bags. The facility is well maintained and they offer pet owners coffee and water and treats for the pets. Waiting area is narrow yet spacious, bench seats along the wall and walkway is kept clean. We visited this location twice now and will continue to seek their services as long as we are still living in the area.

If I could give them 10 stars I would! I have a hot mess of a malitpoo, which has been going here…read moresince he was 8 weeks old, and they have always taken such good care of him, even if he wants to bite all of them. We were having a house full of people the weekend of Easter, and at 4:45 I realized I was out of our dogs anti-anxiety medication. I called at 4:45 Friday night (they close at 5), begging that they stay open until I was able to come pick up the prescription. Lexi stayed after hours for me to get there and pick up his prescription. Thank you Lexi for saving my Easter weekend, and thank you El Rancho for always taking such good care of my dog and cat-Andrea Stringer

This is the BEST vet I've ever been to. Their staff is always so kind, responsive, and helpful!…read moreI've never had a bad interaction with them. Their prices are average & they only charge what needs to be done. They never have long wait times over the phone & whats even better is that they have a text messaging system where they also respond pretty quick to any concerns or appointments I need to make. I've also never had to wait longer than 5 minutes in the waiting room, when I'm used to waiting 15-30. I started taking my very anxious maltipoo here about a year or two ago & now my baby dachshund goes here too! I am very picky about vets just because I've had bad experiences & I just want my fur babies to be taken care of. I'm so glad I finally found a permanent place to take them to now. We've recently moved about an hour away, but its still worth making the drive over!

This is truly the best vet I've been to. Dr. Costuma and his staff really care, never make you wait…read moreand are always fair with their pricing. I will never go to another vet after encountering such kind people that I trust with my babies! We recently had to lay our kitty, Daisy, to rest and the way the staff handled all of my questions with empathy and understanding was just beyond kind. The day of, they were soft, gentle, and treated us with the empathy you need in that situation. We brought our other kitty, Elsie, in for our senior exam the following week, who normally has trouble at the vet and needs to be completely sedated but Dr. Costuma was able to approach it differently and recommend a reversible sedation that eased my mind considering the trauma we had just endured with our kitty, Daisy. Thank you Dr. Costuma and staff! Our family appreciates you more than you know.

A few weeks ago, my German Shepherd had a sudden emergency, and it was every pet owner's worst…read morenightmare. Her regular vet wasn't able to see her, and our local ER had a seven hour wait time. I was panicked and started frantically Googling nearby veterinarians. This hospital had amazing reviews, so I decided to take a chance and call. From the moment I explained the situation, they didn't hesitate, they told me to bring her in right away. When we arrived, the entire staff was warm, compassionate, and incredibly welcoming. You could feel that they genuinely care about both pets and their owners. In the middle of a stressful situation, that kind of kindness makes all the difference. Dr. Gill was absolutely wonderful. He was patient, thorough, and took the time to clearly explain everything that was happening and what our options were. His bedside manner is exceptional, calm, reassuring, and knowledgeable. I never felt rushed, and he made sure all of my questions were answered. I truly love my current vet, which says a lot, but after this experience, I will be switching to VRVH. I don't mind the 40 minute drive one bit for this level of care. It is worth every single mile. If you're ever in a stressful situation with your pet and need a team you can trust, I cannot recommend them highly enough.

I would give this practice zero stars if I could…read more I was a client of this veterinary office for approximately 1.5 years. The care and overall experience were generally average--not exceptionally bad, but not particularly good compared to other veterinary practices I have used. One of the reasons I initially chose this office was because they offer a military discount. Unfortunately, my experience completely changed when I requested a copy of my dog's medical records. I first requested my dog's complete medical records on April 6, 2026, via email. After receiving no records, I sent multiple follow-up emails and made several phone calls over the next two months. The only response I received was on April 25, 2026, when I was told: "Dr. Gill is aware and is finalizing the notes to send. Once they are signed off and approved to send, we will send them ASAP." Despite that assurance, the records were never provided. Timeline of my requests: * 4/6/26 - Initial records request submitted via email * 4/15/26 - Follow-up email sent * 4/25/26 - Office responded stating records would be sent ASAP after doctor approval * 4/29/26 - Additional follow-up email sent * 5/27/26 - Called office; information taken and promised a callback * 5/28/26 - Follow-up email sent * 6/1/26 - Called office again; information taken and promised a callback * 6/9/26 - Called office again and was told the doctor had to release the records More than two months after my original request, I still did not have my dog's records. I ultimately had to drive to the office in person and explain that I would wait there until the records were released. Looking back, I realized this was not an isolated issue. I often had to follow up multiple times to obtain records after routine visits as well. For pet owners with pet insurance, specialists, emergency visits, or anyone who simply needs access to their pet's medical records in a timely manner, I would strongly recommend looking elsewhere. Access to medical records is a basic expectation, and after more than two months of unanswered requests, emails, and phone calls, I completely lost confidence in this practice's administrative processes. As a result of this experience, I will be filing a complaint with the state veterinary licensing board regarding the failure to provide records in a timely manner. I hope this review encourages the practice to improve its communication and records-release process so other pet owners do not have to go through the same experience.

Two rescue cats we were treated professional and calming front office very thorough with their…read moreexamination and recommendations

3 Strikes your out!…read more SCAM SCAM SCAM I first brought my pup to this vet November of last year. We just moved to the area and my pup was experiencing a bad ear infection. They charged me more than $1,200 to clean and run tests. During the cleaning the vet was informing me of medication that would help with my pup's seasonal allergies which was around $500 a month. I am not exaggerating at all. They pushed it until I told them that my wife was gonna give birth any day now & I didn't want to commit it so soon. Two weeks later we came back to the vet for a check- up and they insisted that my pup start his $500 a month medication. I declined it at the time and wanted to do my own research before agreeing to the medication. Another week passed and a more budget friendly medication was mentioned. We agreed and went to the vet to pick up a monthly dosage. When my wife arrived to the front desk to pick up the medication the staff was a little confused on which medication was ordered. When my wife mentioned the name of the medication, the staff automatically said that " your husband denied it initially because you couldn't afford it." Totally uncalled for and unprofessional. We were upset at comment but decided to brush off and continue to go to the vet since we were new to the area. I wonder why they never mentioned this from the start and why the expensive medication was the only option at first? We go to the vet once a month to pick up our pups medication and would call 3-4 days ahead before he runs out for a refill. Earlier this week I called the vet to ask for a refill and mentioned that my pup had 3 days left of medication. They said they would speak to the vet for approval for the refill. They called me back and mentioned that my pup has not had a bi-annual exam and unfortunately they cannot refill his prescription without one. They did not have any appointment left for the week and the next available appointment would be two saturdays from now. Note, I called on a Monday.. The staff kept mentioning that my pups bi-annual exam was overdue a couple months now.. ok, why am I only knowing this now when I come monthly to pick up his medication? Why can't I get a refill until his next appointment? So this tells me that you would rather have my pups medication run out just so you make sure I schedule an exam for a little extra $$? Enough is enough. I am highly disappointed and would not consider this vet to anyone. The experience I had shows that they care more about the money than the health of your pups. I will not be bringing my pup here anymore and will take my business elsewhere. Thanks for showing your true colors. Don't be fooled by the signs and pictures. They only want you for your $$.

We are beyond grateful to everyone at Epic Vets for the incredible care they gave our sweet frosted…read moreface Kona Love. From the moment she arrived, we knew she was in compassionate and capable hands. A special thank you to Dr. Saaiman for her expert surgical care, and to Dr. Stenseng for the thoughtful follow-up that helped Kona continue to heal. We also want to recognize the amazing veterinary technicians who cared for her throughout her recovery. Your kindness, patience, and genuine love for animals did not go unnoticed. Watching your beloved dog go through something so traumatic is heartbreaking, but your entire team gave us hope, comfort, and confidence every step of the way. Thank you for treating Kona like she was your own. We will never forget the compassion and dedication you showed our family. From the bottom of our hearts, thank you. We are forever grateful.

If your pet is a beloved member of your family, consider my experience before choosing this…read morefacility. I appreciated the kindness of three staff members, one at the front desk and two in the treatment area. However, my overall experience raised serious concerns about my dog's care and the communication surrounding it. Before my dog's weight, temperature, or blood sugar were checked, the veterinarian administered what I understood to be seizure medication. The veterinarian then said that my dog had experienced a seizure because she growled and barked. I believe my dog was frightened, and I felt the veterinarian was interpreting her fear response as evidence that she had suffered a seizure. After the medication was administered, I observed my dog shaking and experiencing convulsions. Poisoning was later mentioned as another possible explanation, but no testing was performed, and I did not receive a clear explanation of the diagnostic process or the basis for the recommended treatment. Two additional medications were administered without prior discussion. I did not observe any improvement, and I was subsequently billed for them. An overnight stay estimated at $7,000 was also recommended. I was informed that there was no guarantee the stay would improve my dog's condition and that she might still need to be euthanized because the veterinarian did not see any brain activity. When I asked was she having an adverse reaction to the medication, she said no. I later found out from another vet that wasn't the case. I also found it unsettling to watch someone speculate about what might be wrong with my dog and then become upset when I questioned that assessment. The interaction made the environment feel tense and unprofessional, especially while I was trying to understand my dog's condition and make informed decisions about her care. All while trying to keep not only myself, but my family and neighbors emotions intact. I was also uncomfortable with the same antagonistic employee's approach to payment. When presenting the bill for the seizure medication, she asked, "So are you going to pay it or not?" I found the wording and manner insensitive and confrontational, particularly given the circumstances. After I decided to seek care elsewhere, the same unkempt, aggressive, and antagonistic staff member approached me and asked, "Well, what number works for you?" I understood this to be a question about how much I could pay, but the wording and manner made me feel pressured and uncomfortable during an already distressing situation. She had also aggressively questioned me about where I was taking my dog. Euthanasia was raised while I still had unanswered questions about my dog's condition and treatment options. I perceived the veterinarian's responses to my questions as defensive and frustrated, and I felt my concerns were not adequately addressed. I ultimately took my dog to another facility after a neighbor's recommendation. She is doing much better now. This is day two, she's back home and running around! she is significantly improved and is not in the condition she was in when she was at this facility. I keep saying to myself, if I would have left her there or stayed longer, they would have killed my baby! If you won't pay them to play pet doctor, they will say there is no other options and then offer you to pay them to kill your pet! Based on my experience, If you love your pet, go somewhere else!

I had such a great experience at Sky Canyon Animal Hospital! I found out they offer discounted…read morevaccines on Saturdays, so at the last minute I realized my dog was overdue for her vaccines and decided to take her in. When we arrived around 11 a.m., it was definitely busy. There were a lot of people, and some were even standing because all the seats were taken. No dramatic long line. But honestly, they moved through everyone much faster than I expected. We waited about 30-40 minutes, but it went by pretty quickly, and once it was our turn, my dog was in and out in about 10 minutes. They also offer a military discount, which was a nice bonus. I was expecting to spend around $100, but all three of my dog's vaccines came out to only $65 in total! I was honestly shocked at how affordable it was. If you're looking for budget-friendly vaccines for your pet, I highly recommend coming here. They accept walk-ins on Saturdays, and Saturdays are the only day they offer both walk-ins and discounted vaccines. This is definitely going to be my go-to place for my baby girl from now on. Great prices, efficient service, and a wonderful experience overall!

Everything went good pretty quick and nice clean place. Definitely gonna go back !…read more......... ............