As a 25 year veteran staff nurse, I am very tough on the Health care system, for good reason. I…read morehave heard thousands of complaints over the years. I recently interviewed and accepted a position at St.Joe's Trinity Ann Arbor. I was amazed and cried saying, "They're finally listening." There are so many advances in this hospital and they aren't just fluff. They're real and being used every day. To start, there are more staff with beneficial variations to staff positions, more training, very nice accommodations for patients including no more than 2 to a room. Significant advances to the menus and various food options for patients, families, and staff. Did you know, They grow their own herbs and vegetables on the campus of the hospital. Management has become more active on the units and have no problem answering call lights or helping where they are needed. There are updates to the TV's, availability of all genres of music to listen to, and to be able to go outside. We have state of the art technologies to keep the staff safe. There are a whole lot of problems in health care. I can really see that the people here at St. Joe's Ann Arbor are really working to be better. It is my hope and prayer that we continue to make these tremendous strides to provide excellent care and comfort to all. I am very excited to start this new chapter of my career and be a part of the Trinity Ann Arbor family. I just wanted to take a moment to point out what's going right so far. Thanks for reading.

My husband died Feb 6th at Trinity/St Joe Ann Arbor. I got my portion of the medical bill later in…read moreFebruary, with a DUE DATE OF MARCH 21. I was not disputing the amount, just taking time closing accounts and transferring funds. Today, MARCH 6TH, I got a letter from a COLLECTION AGENCY. 15 days BEFORE the bill is due, I now have to deal with a collection agency. I have to keep copies, files, send a letter of validation of debt, maybe even hire an attorney to protect me against this shady collection agency. I'm not going down quietly. I sent letters to Trinity, my state senator and will also send one to the Attorney General's Consumer Complaint Division. Trinity's GREED is horrible. Supposedly, a Christian hospital. Truth in advertising, change your name to, It's All About The Money.

This review to clarify is mainly for the wait time to transition from ER to a bed for an elderly…read moreparent took over 13 hours. She spent that time waiting on a gurney in the ER hallway. There is absolutely no justification for this type of treatment or service. The care and the room upon getting to the room is very good but the wait time is horrific and unjustifiable though one of the nurses said it's been that way since Covid but I still don't understand how a "professional " healthcare system anywhere can operate in this manner. Administrative and Operational improvements are greatly needed. Hospitals should not be operating in this fashion, simply inexcusable.

In February of 2024, my husband was in the hospital at St. Joseph Mercy (Trinity) in Ann Arbor,…read morebeing treated for Influenza A. Per his treating physicians, he ended up dying as a result of a massive brain bleed due to a Heparin overdose sometime during the night. One of the doctors indicated that there could have been an issue with communication between the computer in his room and the pharmacy. When asked by the doctors, who were both very remorseful, what I wanted, I said I wanted to know what went wrong to assure this error doesn't happen to anyone else. They stated the matter would be reviewed and that the resulting information would be shared with me. To this day, no one has reached out to me. I have been in contact with both Patient Relations and Risk Management, both departments assuring me that someone will call me--but still no call. Here is the mission of Trinity Health: We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Among their Core Values are reverence, justice, and integrity. If someone would reach out, I would tell them that I am not interested in money, but by their lack of response, it seems that they have most certainly made it their priority.

I've been see Dr. Bojrab at Forest Hills, for seven years, and in all…read morethose years, I've never encountered a rude or unsympathetic staff members. I love Dr. Bojrab. He really cares, He listens, never in a hurry to get to the next patient, he waits until I'm through with my questions and concerns. This is the best pain clinic I've ever been to, and at 70 years old, I've seen a few. Highly recommend him.

I have had several surgeries at Forest HIlls, have great doctors and nice facility. I was not…read morehappy with my last surgery as I got MRSA as the result of someone being careless but was treated with the best care and recovered great! Thanks for the great staff and care.

First time here, walked-in with the lab order. Clean and well maintained facility. They have family…read morepractice and other specialists on the same building. Temperature was taken at the entrance and masks were mandatory. Took token and waited in the lobby to be called. The check-in process was smooth. The reception staff was polite and welcoming. All the Patients for Radiology, lab and Urgent care were seated in the same lobby maintaining distance. The waiting area was full on a weekday morning. Waited to call my name for the lab work and the wait was forever. They were extremly slow and took nearly 1 hour to be called. But lab work was quick, done in 2 minutes. RN I encountered was helpful and prompt with the care. I hardly felt a poke, she was warm and pleasant.

You are sick but not quite sick enough for an ER. It is a Saturday morning and your doc is of…read morecourse not in the office, the doc on his service is useless. What is a girl to do? Come to the urgent care here at SJM Canton. This is a great place for that kind of situation. I have been here several times myself and always get great care. My fave doc in here is Dr Gupta, who clearly knows his stuff. You do not get to request though, you get who you get. Wait times can vary but they are nowhere near what you will encounter at St Joes, U of M or St Marys. Besides I think ERs are meant for clear emergencies and so that is what I use them for. My raging sinus infections, bronchitis, strep, UTIs, stitch/glue worthy cuts, stepping on a embroidery needle or having a twisted ankle can be handled here instead. Anything you cannot wait to be seen for but not ultra serious. If they deem you more serious they will get you in stat at St Joes from here no worries. Generally I am in and out rather quickly, can swing by CVS on my way home and am back resting in bed in no time. They will write notes for work and are great for helping with those things you need a doc for when your doc is not in service. Be warned they are super pokey about test results and you will probably have to bug them to get any directly. All in all though a good place.

***Update: I have been here twice this week due to illness and I have to say it has completely…read moreturned around since I was here 2 years ago! The staff are professional, kind and compassionate. I highly recommend this urgent care. They are pretty fast too! Updated from 1 star to 5! They are the best!

Felt like the doctor didn't care. Went in with swelling and pain from a salivary gland stone. Left…read morebeing told all I can do is use mouthwash, suck on sour candy, and to come back when it's bigger. Did get a referral for an MRI but that doesn't do much good Jen my jaw and face pain is at a 7-8, and I can't eat.

Today I had an MRI done to determine the cause of pain in my leg. I opted for valet parking because…read moreit was painful to walk. Once inside, directions weren't clear and I ended up walking more than I had wanted on my bad leg. Employees I asked for directions were as helpful as they could be - all were very friendly. Once at the Outpatient MRI area, things moved smoothly. I believe the quality of care was excellent just based on my interactions with staff. It seemed that they cared about getting accurate images. The entire process took roughly two hours. I would highly recommend U of M Medicine basrd on their consistently high level of patient care and sense of urgency for whatever you are dealing with!!

I have been in and out of different hospitals for over 20 years. I found my stay at University of…read moreMichigan Hospital to be top notch in every area. Every one of the staff was kind, the room was clean and all my needs were met. The quality of care was like no other. EXCELLENT!!

This place has simply become intolerable. There are WAY too many encounters and incidents to list,…read morebut we have had horrible experiences with orthopedics, Michigan Heart, Endocrinology, MOSA, Neurosurgery, sleep disorders and pulmonary. The latest month long debacle was Huron Radiology/Advance Imaging Alliance. All have been completely INCOMPETENT and uncaring. Even the primary practice, IHA Canton, and the urgent care in canton leaves much to be desired. Maybe consider what set off all the mergers in the first place. Just saying. I won't be using any of their physicians or services again.

Poor. Do yourself a favor and go anywhere else. The receptionist may be nice, even when they are…read moreeating at their desk but you are just a paycheck. Anything they can do to increases their charges they will pad on your bill. Their ONLY objective is money. The doctors and nurses are as warm as a stainless steel bedpan. They only care enough to get another piece of meat through the process and increase their billing. Never again.

I chose Oakwood Belleville because it's close to home and they accept my insurance. I was pleased…read moreto find they had female physicians on staff so I chose Dr. Foess. I couldn't be happier with the care I have received from her. She's pleasant, attentive, and solutions oriented. She helped me with referrals to specialists and follows up with test results. My only complaint is the front desk staff is not professional. They are always talking loudly about topics that are better for a break room or perhaps a bar. I could care less who is sleeping with who ladies! Once when I came in, I was quite nauseated so I told the nurse I would be in the corner in case I became sick. I didn't want to gross out the other patients. I sat with my head down. After what seemed like forever, I looked up and noticed I was the only one in the waiting room. My watch indicated I had been waiting 65 minutes! I went to the counter and the staff were scrambling. I heard one say "We forgot about her" I was not happy. They got me into a room quickly but because of their screw up the doctor was out of schedule. I told the Doctor and she said she would address it. I also have used the Physical Therapy Services and they are great. Sheila was wonderful!

Dr. Rahman is the best. Very caring and attentive to his patients.read more

Always timely, kind, and accurate. I hate getting my blood drawn with a passion, but they always do…read moresuch a good job at this location I don't even mind it now.

Let's start of by saying I hope your not dying cause you will die in a hallway I sat in horrible…read morepain for over two hours in a hallway and had three different doctors tell me the same thing oh we can't help you sorry you just have to sit in pain and call a different doctor tomorrow REALLY oh thanks doctors so now I'm at the front door we're they pushed me like a bum in the streets I have full coverage by the way you would be better off going to a voodoo doctor for real THANKS SAINT JOES

Although they advertise that they open at 7am no receptionist arrived until well after 8:15am. Lab…read morepersonnel and staff? Yep, all there... but since there was no receptionist, no one could be checked in. We arrived to an unbelievably disgruntled mass of people waiting for service, with no receptionist in site, and opted to go the the hospital instead. It seemed to be completely unmanaged.

Having such easy access to a hospital was one of the reasons we chose to call Saline home. When my…read moreson severed a finger in a bicycle accident, it took us only minutes to get to the ER. We were taken care of immediately (thank goodness)--no stopping to worry about paperwork, no "I need to see your insurance card". The staff let me stay with my little guy until the meds had kicked in and his finger was reattached. I cannot say enough good things about them. On a less urgent note, this is our go-to facility for lab work, x-rays, ultrasounds, etc... The waiting area has lots of seating, and the wait goes by quickly. We are lucky to have this facility!