This is one of the most knowledgeable and fairly priced full service auto shops out there. I have…read moretraded over and over and over the years have com to depend on Gary's honesty. I have been dealing with car dealerships all over since 1967. No one is better.

My husband is in Southern Illinois (Norris City) on a hunting trip, and was having problems…read morestarting his '08 Chevy 2500 Diesel in the frigid weather they've added this week. He had it towed to Rice Motor Co in Carmi. He spoke with Jeremy Snow, the service & Parts Mgr, who got it in right away. They found the problem, and fixed it right away at at fair & reasonable price. He gave my husband his card and told him any time he's in the area, and has truck problems, to call him & hell take good care of him. This isn't the first time they have saved our trip! We were there this past summer, and the fuel pump went out. They repaired that as well, in the same timely fashion and at a fair price. We highly recommend Rice Motor Co in Carmi, IL for any service, parts or repairs you may need! Thanks again to Jeremy and his amazing service technicians!

Dear Service Manager,…read more I am writing to formally express my frustration and disappointment regarding the service I received from the service department at Monken's Automotive. I brought my vehicle in for repair on March 20th because it was having issues shifting properly and struggling to accelerate. My father is currently on hospice, so having reliable transportation is extremely important for me right now so that I can travel to see him during this difficult time. Last week I received a call from your service department informing me that my vehicle was finished and ready for pickup. However, the moment I put the vehicle in drive, it immediately began jerking, struggling to move, and failing to shift correctly -- the exact same issue I originally brought it in to have repaired. I immediately returned to the service department and asked if anyone had actually test-driven my vehicle before calling me to pick it up. Ethan informed me that the vehicle did not have enough gas for a test drive. However, the vehicle still had approximately 40 miles of fuel remaining. Regardless, anyone moving the car from the service area to the parking lot should have been able to recognize that the transmission was not shifting properly. Despite the repair not resolving the issue, I was still charged $900. As of today, I am still without a properly functioning vehicle during an extremely difficult time in my life when I need it most. This situation is unacceptable. I trusted your service department to properly diagnose and repair my vehicle. Instead, I was charged a significant amount of money and given back a vehicle with the same unresolved problem. I am respectfully requesting that management review this situation immediately and provide a resolution. At this point, I believe it is reasonable to request either a proper repair at no additional cost or reimbursement for the $900 charge, given that the original issue was not resolved. I would appreciate someone contacting me as soon as possible to discuss how this situation will be corrected. Sincerely, Angelica Garcia

I worked with JJ on trading in and purchasing a vehicle. From the initial availability to…read morediscussing extended warranty and financing, he was a pleasure all the way around. Stayed in communication, never pressured me into a sale and was very transparent. Just a really personable guy that wants to see you get into the right vehicle. It can be an intimidating and overwhelming process to purchase a new vehicles these days and I walked out of several larger dealerships in the area before I found JJ and the entire Monken staff. I can't recommend them enough. JJ, CJ, and Bob were all absolutely fantastic!

Will fix your simple projects. quick oil changes and maintenance jobs. Lyle Rick Kimmer and kaleb…read morewill fix your vehicle!!!

My check engine light came on in my truck. I went to the car dealership east of town and they…read morewanted nothing to do with me. I walked into ricks and in a matter of two minutes he read why my check engine light came on and I was out the door. Stand up service......... Thank you Ricks Garage!

I purchased a vehicle there and one of the lifetime warranties back in 2014. The other day it broke…read moredown and needed repair. The part had to be ordered in and took 12 days. They gave me a loaner vehicle and the warranty is still being respected. It's as advertised. Great company. Great Service. -C. Sanders

I had the opportunity to work with Matthew Rodgers at LeMond's Chrysler this week. I live in…read moreFlorida, my daughter in Madisonville, KY. I worked with Matthew over the phone in literally 2 days. He handled every single detail with complete ease. We arrived and as promised Matthew had every thing ready for us. We were there for less than one hour and also traded in a car. Here is my ONE regret, that they are not near us in Florida to buy all of our cars from them. #impressed #youweregreat

Mark King was amazing to work with. My vehicle was totaled and I needed another vehicle asap. He…read moreknew exactly what I wanted and needed and went above and beyond to make it happen. He reached out to another dealership they own and brought the car to Ford in Mt. Vernon just so I could test drive it and make sure it is exactly what I wanted before the purchase. He was very nice and not pushy at all like most salesmen. I would recommend him every time!

Got to get rid of these 1s. Perhaps they weren't very good years ago but they have their act…read moretogether now. Been twice. Once for an oil change where of course, they found a problem - rear wheel bearings were bad. Car with 240k miles did sound like a NYC cab - doesn't anymore. Repair has 2 year unlimited mileage guarantee - that is confidence. Peeps were very friendly. Came in slightly BELOW estimate and with ford rewards saved even more. Give em a shot.

Came here to charge my van at their public charging station. There was a dealer car in the charging…read morespot and the kind salesman moved the vehicle so we could charge our van. The best part - the charge was free. They went out of their way even though they knew they weren't going to make any money from being kind to me. That's quality and integrity! If you are thinking about buying a car - I'd definitely come to Vogler!

From out-of-town and needed new wiper blades. They got me in immediately and got me on my way…read more Pretty limited experience but they did me right!

The service department went above and beyond for us . We stopped here to charge our car , had some…read moreissues and they were very kind and helped us ! We would have been stranded 1000+ miles from home had they not been so caring . Great job guys !

Purchased a car there today. We had priced a 2011 Traverse at another dealer - 20000 miles for…read moreabout 25k. Went to Meier and Eric Stiegman assisted us. He was able to get us into a BRAND NEW Traverse for that same price after finding us several rebates available to us. Mr. Rueter in the finance department was also awesome and made sure to get us the best interest rate he could find for us. We were there for several hours while these gentlemen worked their magic and I can say that everyone we encountered was friendly and seemed genuinely happy to be working for the company. I highly recommend you check out Meier if you're in the area looking for a car. Eric Stiegman is a fantastic salesman and he and Mr. Rueter will do what they can to get you into the car you want at a price you can handle.

The staff was friendly and the service department is awesome…read moreI like it that they have snacks and water while your waiting and the waiting time wasn't long at all Thankyou

Untruthful dealership. When jim hayes Sr. ran the business, he was properly dressed and always…read morethere, and greated every customer. You would have Been treated with respect,...today, it's run to pull "maximum " cash out of your wallet by confusing sales. Slick Willie tactics..and to boot, .they recently rehired the previous "bad attitude" used car manager, Jeff W. And now it's back to the same old attitude and disrespect the customer....this has got to change. Till it does we do NOT recommend this dealership. 2 thumbs down!

Omg had my motorcycle worked on here. Laid 460 dollars to have battery replaced and checked over,…read morefluids topped off. Once I got it found out the back brakes don't work, fluids low needed bled. When I got there motorcycle was sitting in open area in garage and was filthy, I mentioned them watching it off and the girls at the counter looked at me like I had three heads. The one girl was fairly pleasant, the other was just rude and acted like we were a terrible interruption in her day. I will find some place closer to take it from now on. I live an hour away and have other choices went here because we have done business here before and had a relative work there at one time. Don't waste your time, this place is not good on the service side for motorcycles. I even bought this motorcycle there.

My name is Chris, I was recently sold a lemon car a 2020 jeep wrangler Rubicon of March 31 2026…read more This car is not even 30 days old, I've been dumping coolant in the engine everyday non stop, I had a check engine light come on the dash. So, I decided to go get it checked out. I took it to holzhauer and had them check the problem, they told me that they wasn't going to do anything about it cause "it's a used vehicle you know what you got." This place doesn't do anything to help a person when they know about a cars problem. Cause im pretty sure a dealership wouldn't just buy a car off of trade-in without knowing what's wrong with it. I haven't even made my first payment yet and they will not do anything for me. I'm writing this hoping a person will see this that is interested in a new vehicle and just save their money and not deal with this place! All my money that I saved up for a down payment on a car is literally gone, and now I can't even use my 20 day old vehicle. So please, if you read this and show interest, take your money elsewhere to save you the trouble. If I could give this place zero stars then I would!