This saddens me to write and leave such a disturbing review for a well known and established…read morecompany that has been in trusted with the absolute most important role/job in existence to mankind; to care, to protection, and assist in the growth and development of our youth; our children. However, I'm compelled and daunted with the task of having to leave this review in hopes of preventing this from happening to other trusting parents and guardians.
It is not my intent to damage or destroy Hope's Academy & Childcare. However, this is my attempt to shine the light on & bring attention to one rotten apple in the disguise of a childcare provider, employed at Hope's Academy by the name of Kimberley Hall. Ms. Hall was in-trusted with the care of my niece, who recently just started attending Hope's Academy.
What seemed to be a saving grace for my little sister, the mother of my niece (who is also a single parent) quickly transpired into a nightmare. Ms. Hall approached my sister with an unbelievable offer for her 8 year old daughter to attend Hope's Academy's summer program. The offer was such a great deal that my sister did not hesitate to jump on. For $75 a week my niece was able to attend Hope's Academy 5 days a week.
On June 9, 2023 my sister was contacted by Ms. Hall in the early morning hours to inform her that the building was having power outages and the facility would be closed for business. When my sister asked for a refund for that day due to Hope's Academy not rendering service that had been paid for. Ms. Hall told my sister that she would not be getting her money back and would have to find her own daycare service/provider for that day! By the way Ms. Hall had set up the payment arrangements to be made directly to her personal cash app.. The following week (my nieces 3rd week attending) my sister paid $75 via cash app to Ms. Hall's personal account on Saturday, June 17, 2023. Due to personal reasons my niece would no longer be attending Hope's Academy. This information was made available to Ms. Hall by my sister that Sunday, June 18, 2023, the day after payment was made and received by Ms. Hall and the day before the start of the new childcare week.
When my sister asked for a refund of the $75 the very next day on Sunday, June 18, 2023. Ms. Hall did not respond until the following day, Monday, June 19, 2023 and stated that she had a family emergency and wouldn't be able to refund my sister until that Friday, on June 23, 2023. When my sister insisted that she needed her refund immediately and would make contact with the facility's director in hopes of settling the matter. Ms. Hall was deceitful stating that she was the director of Hope's Academy & Childcare, leaving my sister to believe that she had no other options.
As of today,June 23, 2023, Ms. Hall has not returned/refunded my sister's $75 nor did my niece attend one day out the week. After reaching out directly to the facility, is how we learned that Ms. Hall is not the director of Hope's Academy & Childcare located 16233 Clay road. Suite 300, Houston, TX 77084. In fact the very helpful person that we spoke with on the phone informed us that the facility doesn't allow the workers to personally accept childcare payments and the Academy accepts Zelle not cash app. Also, is was disturbingly alarming to learn that my niece wasn't in their system as an attendee, the cost per week is $150 not $75, which led us to believe that she had my niece most likely attending under her family discount (at no coast) or at a low discounted rate.
Nonetheless, there is obviously a loophole within the company to where Ms. Hall has constructed a way to take advantage of the company as well as the parents and guardians of the children attending. This type of person should not be working around children or giving the important responsibility of participating in teaching and caring for our innocent children. A person that is intentionally deceitful and a thief should not be employed at Hope's Academy & Childcare. How was this possible?