Huge 4 (or is it 5) floor open plan shopping centre, mostly focusing on clothes and decor for the…read morefirst couple of floors and then one whole floor dedicated to Sports Experts and the top to Saturn. Good selection to be had and a nice place to browse about. Sports experts have an large selection of sporting apparel and equipment mainly (at this time of the year) winter sports and the prices are quite competitive. Saturn as well is well stocked with the latest and greatest of electronics but tend to be a little pricier than some of their rivals. Thats not to say that you cant pick up a bargain or two during their frequent sales. A nice shopping experience, sort of like a concentrated Mariahilferstrasse in one building.

This is Vienna's version of a department store, and it's huge. I've only purchased a pair of boots…read morehere (on the first floor/American second floor), and the people working in that department were quite helpful and friendly, although they didn't speak a lot of English. My fiancé looked for a dress shirt here (men's department, I forget which floor), and the lady was a bitch ("kind of" redacted). The whole floor was pretty much devoid of other people, but it took forever to get some help, then she let him try on only ONE shirt. She insisted that the others (in the same size) would all fit the exact same way; I believe the idea of sizes running differently for different brands, and wanting to see how colors/patterns look, was lost on her. Either way, we left immediately - the shirts were all overpriced anyway. Pretty much everything in this store is stupidly expensive, although their women's shoe department seems to be a bit of an exception (maybe I have a bias?). That department have a lot of sales, though, and since the ladies working there were nice, I have been back to that one department. I've given this place 3 stars instead of 2 because: --In the basement of Gerngross is Merkur, a higher-end grocery store in Vienna. It's owned by the same company that owns Billa (another Viennese grocery store), but it's more expensive than Billa. Merkur IS much bigger, and tends to carry items that Billa doesn't, so we'll go to Merkur when we can't find something at Billa. --On the fourth floor (American 5th) is an electronics store, Saturn. This is kind of the go-to electronics store, and the people there are generally pretty nice and helpful. We've bought a space heater, Nespresso machine (don't judge), humidifier, soda/CO2 machine,* oscillating fan, and various little items like CAT5 cables, etc, there. I like Saturn. They also sell prepaid and region-free cell phones, CDs and vinyl, computers and iPads, etc. Note!!! Saturn takes only cash and Bank-O-Mat/EC cards (Austrian/German debit cards) - they will NOT accept American debit/credit cards, so bring cash!!! We go to Gerngross for Merkur and Saturn more than anything else - the rest of the store (the department store/ "Macy's" part of it) is wayyy too expensive to bother with. *I'm obsessed with soda water. Don't judge.

Steffl department store is a luxurious store with seven floors of clothing and accessories from…read morevarious very high end brands. If you are a fashionista, this is definitely a place to check out. Even if you can't afford it (most of us can't), the window shopping is worth it. Steffl is very conveniently located on a busy shopping street leading up to St. Stephan's cathedral at Stephanplatz. The street is otherwise full of quite generic high street brands which you can find anywhere else in the world, so in my opinion this department store was the only outstanding stop worth stopping at during the day at the city center (if one has limited time for Vienna, like I did). The store is not as large as e.g. London ´s Harrods, but it still has a decent sample of the best brands out there. I especially enjoyed the variety in eveningwear and lingerie departments. I like that the staff is polite and professional and doesn't act snobbish towards you even if you are an obvious student with a backpack checking out a thousands euros Elie Saab or Marchesa gown. The seventh floor also has a lovely view of the cathedral, so after you're done fashion admiring, it´s worth checking out.

I came into Steffel because I knew they sold the brand of watch that I own. My watch needs a new…read morebattery, and I went to the desk displayed/sold watches. I asked the saleswoman in that section if she could change a my battery, and she said, "No. You have to go to a Jeweler for that." O.K., that's acceptable. What wasn't acceptable was when I asked her where the nearest jeweler was located... how do I get to one? I told her I am not from here (although I have lived here for about a year, but I didn't tell her that) and she looked at me, very serious, and proceeded to ask me, "Do you have a cell phone? Get on the internet and type in 'nearest jeweler'..." She was still talking, but I had begun to walk away at that point. THIS is by far the rudest, of rude interactions with customer service that I've ever had. Even on a bad day, this is NEVER an acceptable way to talk to a customer.

Great selection of clothing and lots of coat options which is what I was looking for. However the…read morecoat I bought had two loose buttons which I didn't realize until I got home so I had to sew it back on. I think intact buttons on a $200 coat should be guaranteed, but this is why we can't have nice things. Considering that most of the clothing brands sold in the store are more expensive ones, one would think that the workers pay closer attention to the condition of the apparel.

It is a big department store. You get the feeling you are in a (small) Macy's (USA) or House of…read moreFraser (UK). They sale many known fashion brands and they have a regular seasonal sales. It is a little chaotic and crammed during the Christmas sale when we were there, but I did manage to find a Carhartt beanie for €6 - now that's a bargain. For full thrift shopping this place ain't, but for a 60% discount on certain styles and brands - oh yes!

This is an elegant shopping mall right in the center of the city. It's a great place to buy…read moreclothes, toys, etc and also a great place to window shop. You can always stop for a hot chocolate at Neuhaus or a healthy juice the juice bar or a weich lunch at xo noodles. I enjoy a stroll through here especially if it's cold outside!

I was as soooooo happy to see a Hema in Vienna! Oh how I've missed you! Originally, Hema, is a…read moreDutch store that I grew up with when visiting my Opa and Oma in the NL. While sight seeing here in Vienna, we made a special trip here. I stocked up on ontbijtkoek, stroopwafels, Dutch almond cookies, and the best kitchen towels ever! In fact, most of my kitchen towels are from Hema, and they have lasted for years! Here I found grey and white print tulip towels and rose colored Amsterdam house print towels- I stocked up on both. They have a great selection of stationary too. This store was on the smaller side. Hema in NL is department store sized with a hot food area made to order. But, no complaints, I was just so elated to be here : )

I LOVE HEMA! How lovely to find a little piece of Amsterdam in Vienna! Great selection of…read moreoffice/school supplies for the uber cool set and loads of fun things for the home. If you're having a party, this is the place to start. You will be dodging excited tweens but, hey, at these prices, it is worth it.

Pretty good shopping centre, packed with the essentials. Muller Supermarket is very nice with all…read morethe essentials and more. Some good stuff and some cheap small stores. The place has a Swarovski store on the outside. Some good shoe store and a sports store.

Avoid this place. At least at the moment it's being renovated and there's no fun in going here. If…read moreyou urgently need something you can give it a try, but I unsuccessfully searched for the grocery store twice(!) without finding it.