False advertising at its best.
Signed up for the Windows 10 Support and Troubleshooting Instructor Led Training 3 months in advance but 1 week before the training, I asked for the location of the training since when I booked the training it was not assigned yet, only to discover that my class had been moved to a virtual class. Got in touch with the Director of Sales and confirmed that Instructor led classes are only confirmed IF 3-4 people register for the instructor led course. As we only had 2 people registered (me and my co worker) for the training, they moved the training to be Virtual led training with no early confirmation.
When signing up for the training there was no fine print stating the class would be moved to virtual led if not enough people attended. The confirmation email had a link listed as "what's next?" Which if you clicked on it, it would tell you the class will be moved if not enough people registered. Weird though - how they would tell you AFTER you book the class.
Even the Director of Sales, sent me an email agreeing that the marketing of this course was misleading and offered us to come into their local office location so we could remote into the training. Although I appreciate the effort to offer alternatives, I did not sign up for this course to come into an office to remote into a virtual training.
Overall horrible false advertising and poor communication updates in regards to the class. Would not suggest booking your training here unless you want a virtual class. read more