Installed a new Moen kitchen faucet in late January, which I bought in a store. A few days…read more after work was completed, the entire mechanism was loose. After calling to explain the problem, the same plumber returned and resolved the problem. But, since I did not buy the faucet from them, I was charged for a service call. Once again, in mid March, the faucet has loosened. After calling again and talking to a supervisor, he told me he will send a plumber to make the repairs at no charge. He said he would call me Wednesday afternoon to inform me when the plumber would arrive. It is now Thursday morning, nearing 11am, and I have not heard from the company. Very disappointed that after paying over $200, this is how a customer gets treated by them. If it was possible to leave a negative Star rating, I would.

Plomber. Yuri was on time -fixed the problem in good time and did the clean up.very professional…read moreservice and informative

I am not sure if I found them through Yelp or Google, however, great experience. Last minute call…read moreand they had a pickup within the hour. I highly recommend.

Tried to request they come to quote a job I needed done. I was sent on a game of phone tag that led…read morenowhere. when I called back, they hung up on me. When I finally reached someone again they were rude, telling me they already told me what to do... turns out they didn't actually listen in the first place and didn't offer the service I needed done. so, why the phone tag and lost hour?

I called Rochon at 9:30 on Friday morning before a long weekend to try to get a new hot water…read moreheater installed. By 10 o'clock, the company called to say that somebody would be at my house before lunch. At 11:30, I received a call that he was on his way. By 1:00, job was complete. Very impressed with the service that I received and would definitely call them in the future.

I have always had good,prompt service from this family enterprise. The prices are competitive. I…read morehave used them for various plumbing problems in my home and the work done has always been of very good quality. I recommend this enterprise to anyone with plumbing problems. I have never used them for heating problems, but I'm sure they are just as qualified in this area.

These guys were subcontracted by our home heating contractor to install a new boiler to heat a…read morerelative's home in Beaconsfield. Did a great job so we called them back as we had some additional plumbing work to get the house ready for sale. Came next business day. Ronald completed all the work very quickly and professionally at a reasonable price. Highly recommend these guys if you want it done right.

I called them for a quote. Someone showed up to assess the work but I never received the final…read morequote. I tried following up with them several times but with no luck. Won't recommend them as you might lose your valuable time.

When I first called, it went to voicemail. As I was leaving a message, they called me right back…read more Nadine was great. She took note of what my problem was. When Richard came to do the work, he was prepared for what I had described. I would ask for Richard if I needed help in the future.

I needed a plumber a.s.a.p. to repair a water connection leak on a kitchen appliance. APA responded…read morequickly to my call for help. He was pleasant and knowledge in his field. Though he had to work in very "close quarters" he knew exactly what had to be done and completed the work efficiently and without delay. We are very satisfied with the outcome. We now know who to call for any future plumbing needs. Don

I've lived in NDG for over 35 years and Duchesne has come to my rescue many times with fast,…read morereliable, efficient and fairly-priced plumbing services. Blocked drains, expired water heaters, inoperatvie garburators; no job is too small or too complex for Duchesne and the services are always provided with a smile. I cannot recommend them highly enough. Give them a call.

Guy diagnosed the problem with the accuracy and speed of a truly experienced professional, and…read moreprescribed a simpler and more efficient solution than anyone else. All of my concerns have been flushed down the drain, along with the contact numbers of other plumbers.

Very good service, straight forward pricing and approach. I appreciated the price plan and the fact…read morethat I wouldn't have surprises with the price the other companies were mostly hourly based, and this seemed scary tbh. They went above and beyond! Very satisfied with the bathroom renovation project.

As seen on the show, "CBC's Marketplace uncovers industry behind fake online reviews. I was fooled…read moreby relying on Pure Plomberie's google reviews. They were dishonest and incompetent. Mr. Masse, you address only 1 issue(and partially incorrectly) and ignore the many other issues that I brought to your attention via email. Dishonest about who they send I contacted your company and spoke to Saskya regarding my drain problem, I requested a plumber from your company to come and fix my drain problem. She confirmed that a plumber from Pure Plomberie will be sent to my house. Explain: Why she lied to me, you sent technicians and they were subcontractors? Diagnosis over the phone After explaining my problem they determined that I needed a pressure wash of my drain. How can a company work blindly and in such manners? This was my first clue to stay away, but my bad, I didn't. When the persons show up, I find out they are technicians and they tell me they are here to do a pressure wash of my drain. I immediately told them no until we know what the issue is. That God I did that because they would have caused more damage. Explain: Give a blind solution over the phone? Problems unresolved When your subcontractors first came to the house, they did not fix the problem. They did do a camera inspection and passed a snake, but they never unclogged the drain. I mentioned it to them, and called and emailed Saskya to bring it to her attention. She reassured me that they stand by their work and not to worry. Explain to me how your company could give false reassurance, since the issues never got resolved.? Additional work Done; About a week later, you send your technician to my house. A technician that could not even read the camera images. All he did was retake picture& videos because the first videos were not clear as confirmed by your Operations Director . No other work was done to fix the problem. I followed up again with Saskya that the problem persists and the technician did nothing to resolve it. You mention additional work no charge was done it April, absolutely no work was done in April. Explain to me apart from redoing the videos because it was not properly done the first time, what you did to fix the problem? Progess report; I continuously updated Saskya to complain about the problem that it was not being resolved and she told me that they would do a pressure wash no charge because they stand by their work and they never solved the problem. Days later I get a call from your subcontractors, Samuel tells me that your company told him to do a pressure wash. He tells me he does not agree because a pipe is broken and that it will make things worse but he states that he has no choice but to do what he was told by your company. And he also confirmed it was no charge When he showed up to the house, he again reiterated that it was not prudent to do a pressure wash, so I told him, don't do it now and let's wait for the city to repair the pipe and then you can come back and do the wash. He agreed. Where is Management The city came and fixed the pipe. I call your company and speak to Saskya to advise her that pipe is fixed and they can come to do the wash. She recalls the conversation but tells me that she needs to run it by the Director of Operation. Your company gets back to me and tells me that it will cost $750 to do a pressure wash. I was absolutely floored by this response and dishonesty. You go back on your promises and commitments to fix the problems. I contacted your company many times to speak to you director of operation and left several messages Never received a call back. However, I got all kinds of excuses, "not in, just left the office, not working from home..." I also asked to speak to you the owner, and here again, I got the same bunch of excuses. I paid $750 with no results! Where is management, no one had the decency to return calls and address the problems. To me Management is responsible for solving problems, but it seems like management itself is the problem Service: Drain cleaning Response from the owner a week ago We performed a drain unclogging with a rooter plus a camera inspection (and report for the City) back in January '23- we couldn't use the pressure wash and risk breaking the drain pipe. We did another camera inspection post work (at no charge) in April, to perform a different service we would have to charge a fee for it. Which is what we have been trying to explain on a few occasions. #24237

Extremely professional and reasonably priced. His office was great about staying in touch with me…read moreas to when he would be available and he was very quick and efficient. Thanks!

From the owner: Plumbing specialist for service and repairs, renovations and new construction in the residential,…read morecommercial and industrial sectors. We also do water heating systems. We are available for all your plumbing and heating needs and projects. 24 hours / 7 days emergency service. Our prices are very competitive and we promise and excellent service. Free estimates. We cover the West-Island and Vaudreuil-Soulanges.