This review is long overdue, been meaning to write one but never got to it. What a better day than today after my visit.
The Good:
- large check in/out station to drop off/pick up keys
- cashier station to purchase parts and supplies if maintenance is not required
- waiting area is clean and big with large L-sectional bonded leather couch which is extremely comfy, counter table with computer available, coffee table with magazines, candies, and hot water beverage
- store front and waiting room has no visibility of the garage and no smell of grease in the air
- experienced auto technicians/mechanics (including customized automobile)
- customer service representatives always manning the store front and picking up the phone prior to 3 rings
- employee fluent in English, Cantonese and Mandarin
- keeps data records of your automobile and visit requests
- no greasy hands handling transaction from end-to-end
The Bad:
- limited parking space but there are reserved spots for customers. It's a plaza issue not fault of the company
Conclusion:
My automobile is 11 years old and has been to 4 dealership/shop through its lifetime. I have been a customer since 2009 because they're honest, reliable and affordable. Works they've done were wheel alignment, insurance claim (stereo got stolen in a parking lot where my windows got smashed) paint work and regular check-ups.
Their wait time is acceptable; I've never waited more than 30 minutes for an oil change with appointments. Of course, if you're dropping in without an appointment, you may wait longer. Like today, I waited 1 hour which is acceptable for a last minute appointment that I called on Saturday after Good Friday long weekend. I can assume after the long weekend, their extremely busy as everyone wants to change tires for spring as I was one of them who need that plus an oil change. read more