I was looking for certain items at a big chain electronic store, but they didn't have a lot on…read morestock. From what they did have, there wasn't much variety. I found this place and they had a TON of options. I ended up liking their merchandise better than the stuff I saw at chain stores, because there was more variety. If you want to ask a ton of questions to choose between products, they're great with that too. Their customer service was great, too. They helped me choose the best valued option, and the price was a good value for what I was getting.

A great professional experience - dropped my iphone 6x plus at home & the screen was replaced in…read moreless than hour (even replaced my screen saver) - I couldn't be happier!

Dec 15, 2024 Chipped IPhone He did a great job on my IPhone I am very pleased! As well as a…read morereasonable price. Thank You

These folks took my phone for two minutes to replace a cracked phone screen cover. In that time the…read moretook my email address (I have never received as much porn scam as since I was there) and broke into my Apple ID. They are crooks! Stay away.

James was very knowledgeable and even found a problem with my open box computer that I had…read morepurchased - the original owner's profile was not deleted by the store - which could have caused serious privacy issues. He advised returning the tower, which I did, and suggested a couple of alternatives. Migration was flawless and new one responds perfectly.

James is truly seamless and a true professional. This is the man you want on your team when you…read moreneed IT services. He is so smart and kind as well. A true five start service.

Every time I go to I have to use the self ser printing and IT SUCKS! I'm supposed to send the email…read moreto staples@printme.com and it takes wayyyy too long to receive a confirmation number. Might as well just forget it. Super frustratin. I might be able to justify it if it was cheap, but it's not. Totally frustrating experience.

Badly run store - where is management? Wow, what a terrible…read moreexperience with Staples store #0411, Salisbury. MD on Monday, December 29, 2025. I was there to drop off an Amazon return - Staples was the only free option offered. There was ONE register for returns and purchases, with the line snaking back through the store. We customers noted that 2 employees manning the separate printing area seemed to be doing nothing, but no one was jumping in to help. When asked if there were any managers who could be dealing with the one-line chaos, the response was "They're in a meeting." At my 20 minutes mark in line, a second register was opened and customers were directed to that register for purchases, my line would take returns. I have both returns and purchases - I'm now supposed to continue in my line for returns and THEN get in the newly opened line for purchases. (Luckily hubby was available to take the purchases.) Finally after 23 minutes, I reached the counter with my 2 items for rerurn - no box no/no label needed. Ms Clerk was having a ride on the Struggle Bus - she asked for my QR code to scan 5 separate times. I had carried my two no box/no label returns into the store in a box and had removed them (remember, no box no label required), but Ms Clerk told me to put them back in the carry box, which was ultimately thrown into a falling tower of boxes behind her. Finally done, as I left the store I glanced at the return receipt; it listed three items going back, not two. Whew, so glad that was over! And yet, not quite - guess what got delivered to my house just now. Yep - the nightmare Staples return I dropped off 8 days ago. So Management, I don't know what valuable insight you gained or shared in your December 29th meeting, but you could have better served your store by being present on the floor and doing what managers are paid to do - manage.

This company is amazing. The owner, Mark Carroll, is probably the best IT specialist I have ever…read moremet. I'm a lawyer and in this business your laptop is everything, Mark has saved my laptop time after time. While I was in law school, I had to complete certain summer internships to graduate. During one of my summer internships I was required to have a local IT company (which I will call IMPACT) download software onto my laptop, as it was the IT company the firm I was working for used. After my summer internship, IMPACT's software destroyed my laptop and made it non-functional, and I was not in a position to purchase a new laptop (and this laptop has certain sentimental value). IMPACT subsequently refused to repair the damage they did to my laptop after the summer internship ended, saying that, since the summer contract for my laptop ended, "it sounds like a YOU problem." At the time most of the damage manifested, I was back out at law school in Boise, Idaho. I called up Dimension X and Mark Carrol was able to get into my laptop remotely from Maryland where he made it so my laptop would stop crashing long enough for me to finish out the semester. When I returned that summer (summer of 2018) Mark did a full reconditioning of my laptop and it was better than new. That summer, the firm I was working for fired IMPACT and hired Dimensions X and LOVED THEM! Whenever the firm had an issue, Mark could simply resolve the issue without even having to set foot in the firm (yeah, he is that good). Fast-forward to 2020, and my laptop began to display signs of normal wear and age. I honestly thought that my laptop was just needing to be replaced as they do not last forever. Not to mention the fact that I spent 11-14 hours a day on my laptop, 7 days a week for 4 years. The laptop was really struggling, was slow, and the fans would come on like she was straining to keep up (it also had issues with legal research results which I won't bore you with herein). When I called up Mark to see which laptop I should purchase next, he told me that he believed that he could service my current laptop and make her shine once again. He came and picked up my laptop last Thursday and, sure enough, I just got my laptop back today (05-19-2020) and Mark did not fail to impress, once again. My laptop is running like I just took it out of the HP box; just like when I first bought her in 2016. Whether you are a law firm or other type of company where computers are integral to the operation of your business, I highly recommend this company. Mark will not make up excuses or try to "write off" your technology concerns. He will vigorously search until he discovers the problem and fixes it. In my case, Mark discovered that my virus software was causing my laptop's issues, I never would have thought of that in a million years. The virus software was causing my legal search results to come back inaccurate, as it was messing with the online search engine. This was a new issue because I have been using the same virus software for four years. However, it now makes perfect sense because these issues all started right after I purchased and downloaded the annual 1-year license, so it must have been something with this years updated license that caused the problem.

Been dealing with Mark for years. Complete set up and just service.Could not ask for better service.read more

Sold me an item that he didn't have. He took payment and I wasted days before realizing I needed to…read morebuy this Christmas gift elsewhere. It took him 26 days to eventually respond. Will not do business with him again. Buyer beware.

From the owner: At Digital Blessing, we combine technology and trust…read more Located in Cambridge, MD, we specialize in cellphone repair, laptop sales, printer services, passport photos, and more. What sets us apart is our dedication to fast, affordable, and honest service. We also offer expert advice — completely free — to help our customers make informed decisions. Whether you need a screen replacement, a virus removal, or a custom flyer for your business, we’re here to help. At Digital Blessing, we treat every customer like family — because your success is our blessing.