Absolutely awful experience. Went as a group of 7 adults, waited almost 40 minutes after our booked slot and had a group of 10 children and teens put with us. They completely ignored the rules and made the track unbelievably unsafe, the staff even commented that the marshals almost got hit on the track. Because of this we spent the whole race on "yellow/walking pace", the staff said after it was one of the worst races they had seen, they told us we could have a refund into our team sport account because they realised the experience was completely ruined. We said we would not want to return and wanted an actual refund or to be split from the group (multiple of them were taken off the track because of how many times they broke the rules, and were still allowed back on after!). They informed us there wasn't enough space so we'd have to go back on the track with the same unsafe people, or not at all. They then also said they "can't issue refunds". When I said there must be a way to do this and if I called the CAB I'm sure there would be a process for a refund, the staff then called us rude! We spoke to the general manager after who then told us she would issue a full refund (we were told this couldn't be done and would have to be done through head office by the other staff). We did not hear back and have spoken to the head office who have said they have spoken to the staff, and they are saying they did not tell us we could have a refund! The whole process has been unbelievably frustrating with very little help from staff. read more