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    Team Shop

    1.0 (1 review)
    Closed Closed

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    2 years ago

    Terrible customer service. The individual working at the store was singularly devoid of any customer support acumen.

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    REI

    REI

    3.5(104 reviews)
    3.0 mi
    $$$

    so i'm a 40+-year REI member, but in recent years have drifted toward Backcountry (better web…read moreservices) and local outfitters. REI Anchorage is in its third location since I started shopping here in the '80s. This one is way large. special shout out to the ski rental shop, and honorable mention to Marcus for taking the time to chat with us about what we needed, where the trails were good - etc. Rented two days for nice cc skiing at Kincaid, equipment was in great condition. ended up buying a pair of boots after great assistance with trying them on (though one does have to make oneself visible - the staffing is a little lean imo). all a way of saying, i am glad REI continues to be a great resource in my hometown. recommend you shop here.

    No longer in stands by its 100% satisfaction guaranteed return policy. I went to return boots…read moretoday, they didn't have my size in the store so an REI employee told me to order a size 11 and a size 10.5 online, which I did. Today, two weeks later I went to return the size 11 boots that don't fit., that have never been worn outside, and was told that I've been banned from returns. I didn't receive any emails about this, I searched my email and my spam and deleted folders, nor did I receive any snail mail. I've been a member since 2008 and have spent over $40,000 at REI over the years, I guess that doesn't count for anything. For outdoor gear, I recommend shopping local and going to AMH. (Alaska, mountaineering and hiking.) Update: now every time I buy something from REI a manager has to come up and tell me about what a bad consumer I am before I'm allowed to buy something from them.

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    Team Shop - custommerchandise - Updated May 2026

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