Extremely Disappointing Experience -- Be Careful of Unexpected Charges!…read more
I am absolutely furious with how this situation was handled, and I strongly recommend that anyone considering this nail salon double-check what they are being charged for, because apparently saying "NO" multiple times is not enough.
My boyfriend and I went in for regular manicures and the Signature Pedicures. According to their website, the manicure and pedicure combination was advertised at $60 per person. We specifically chose the Signature Pedicure instead of the basic one because we wanted the additional salt and sugar scrub.
When we arrived, there were nail polish bottles scattered all over the floor. It looked messy and unprofessional, but we gave them the benefit of the doubt and assumed they had been restocking and gotten busy.
A very sweet Spanish-speaking woman greeted us, asked what services we wanted, and showed us where to sit. She began working on my boyfriend's pedicure, and I want to give credit where it's due: she was wonderful! She took her time, was attentive, and did a fantastic job.
Unfortunately, my experience was completely different.
About 15 minutes after she started my boyfriend's pedicure, a man came over to begin mine. Despite starting 15 minutes later, he somehow finished my pedicure at the exact same time as she finished my boyfriend's. The difference in the amount of time and attention we received was pretty obvious.
Then came the real problem.
When it was time to paint my toes, I requested a simple French tip with REGULAR POLISH.
He asked if I wanted gel. I said no.
He asked if I was sure. I asked how much extra it was, and he told me $15. I clearly said, "No, thank you."
He then suggested dip because it would supposedly look better. Again, I declined.
I made it VERY clear, multiple times, that I did NOT want gel or any additional services.
Despite this, he proceeded to paint my toes and brought out what appeared to be a UV/LED curing lamp, typically used for gel polish. Since I hadn't had my nails done in years, I wasn't completely certain what he was applying, but at that point I suspected he had gone ahead with gel anyway. I decided that if it was only an additional $15, I would just pay it rather than argue.
But when it was time to check out, he told us our total was $160!
I was shocked.
According to their own website, the services we requested should have totaled $120 for both of us. Even if I agreed to pay the additional $15 for the gel polish I repeatedly declined, the total should have been $135, not $160.
I questioned the amount and showed him the advertised pricing directly on THEIR OWN WEBSITE. Instead of clearly explaining the discrepancy or correcting the charge, he just kept repeating the price.
I reminded him that I had specifically told him several times that I did not want gel. His response? He asked whether I wanted him to remove it and replace it with regular polish.
YES! THAT IS EXACTLY WHAT I ASKED FOR IN THE FIRST PLACE!
When I agreed to that, he simply went back to insisting on the same price. At that point, I was so frustrated with the entire situation that I paid and left.
What bothers me most isn't even the extra money. It's the complete disregard for what a customer specifically requests, followed by an unwillingness to provide a clear explanation of the charges.
I shouldn't have to repeatedly refuse an upgrade, watch it apparently get applied anyway, and then argue over a bill that doesn't match the business's advertised prices.
It's especially disappointing because the woman who helped my boyfriend was genuinely lovely and did a great job. Unfortunately, that positive experience was completely overshadowed by how I was treated and how the payment situation was handled.
I will absolutely NEVER return to this establishment.
To anyone considering coming here: PLEASE BE CAREFUL. Take screenshots of their advertised prices before your appointment, confirm the cost of every service, and check your bill carefully before paying.
Customers should be able to trust that when they say NO to an additional service, that decision will be respected. They should also be able to trust that advertised prices will be honored or that any differences will be explained BEFORE services are performed.
This was unprofessional, frustrating, and completely unacceptable. I would not recommend this salon based on my experience.
