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    Teahan Optometrists

    5.0 (1 review)

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    1 year ago

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    Specsavers Opticians

    Specsavers Opticians

    3.2(13 reviews)
    30.2 kmSouth Inner City
    €€

    had 1 star to post This isn't about the employees this is for MANAGEMENT who clearly cannot manage…read moretheir workplace. I am writing for the poor employees now yes I had an appointment and I was left over 30 mins near an hour later! It was appreciated and kind of the employees to apologise but THEY SHOULD NOT! It should've been management. You could see how over worked they were or couldn't even interact or try help each other like head less chickens running around cleaning their mess and I say today was the only day ! Half of them are yawning or look like they don't want to be there ! I knew someone who worked there a good while ago and I used to try give benefit of doubt but clearly can't after this today. The work environment is not acceptable I wouldn't blame them if they wanted to hand in their notices!! There is not enough staff funny how it seems very few people working and expected to everything and feel good about their job! This is one place I won't be getting services from not because of the employees but because the management and owners who clearly cannot manage and take care of their staff. I made a joke and the poor girl couldn't even tell she was so confused trying to focus and apologised ? I said you've no need to apologise just looked like you needed a laugh she thanked me and appreciated it and said we all do it's been a day . And yet still polite and respectful to all customers saying good bye or take care. Funny at one stage while waiting we all discussed about it ! Clearly place needs to be closed down we would rather been a store with excellent customer service and staff happy not stressed ! Plenty of issues glasses, tests,contacts, miss information I could go on. I hope this clearly changes because you cannot keep wasting people times it's ridiculous no other employment I have been in have I ever come across this ! Do better and do not give and complain to your employees because this is on you Specsavers Dawson Street! No one there are complaints try to shut customers up but you cannot blame us for being annoyed ! Best of luck employees yes it is hard but I recommend to GET OUT ! Your energy and mind and health is not worth it ! You are not a robot. You are human . They deleted my review what does that say!!

    Praise for Jade, Davy, Katelyn, Rebecca in Specsavers Dawson street store :…read moreThis morning I called as I had been told by my friend about your stores glasses. I called a few weeks ago and didn't have the best experience. But these amazing staff members really take a prize ! This morning I had called, I was a bit nervous because the last time the girl on the phone was rude, but Jade kindly introduced herself and the store and how could she help me. I asked a few questions about the lens for glasses and prsi questions, offers I heard and had no issue helping me and I mentioned I had a frame I liked and if I could re-use it! She asked me if I'd like to check if I am eligible for Prsi (I asked these same questions before and wasn't sure how I was going to be spoken to) I apologised it took me about 10 minutes or so but she reassured me and said no worries take your time. Which put me at ease! We checked and I am fully qualified and I had an eye test but I'll be due one around Christmas and she said we would be happy to help book your appointment for when you are available to come into store or if your more comfortable I can online whichever works for me and my schedule. I thanked her for her generosity and will definitely be asking for her when I decide to book! Although I didn't buy anything today, I went on my lunch break I was kindly greeted by Davy at the front desk and said he would find something to help me, either take seat in the waiting area or have a browse. Then I met Katelyn, I loved her attitude and you can tell she cares for her job! She helped me with options and found styles/colours I wouldn't have guessed suited me! She apologised as someone I believe her boss maybe had looked for her and would return back to help. I had a more look and Rebecca came over to me and asked if I was okay or needed help with anything, I thanked her I was being looked after then a few minutes later I asked her some questions and she was so knowledgeable and sweet explained everything to me which really helped! She excused herself as she was asked for. I didn't mind I knew it was very busy and everyone was so respectful! Katelyn came back and I discussed my conversation with Rebecca. You can tell the staff enjoyed working together and have a lovely atmosphere! We went through prices and all my million questions poor girl, and not once did she turn away or looked annoyed, no issue nor fuss! I thanked her for her time and I took all the notes she gave and information for when I can come back into store. I am so pleased and grateful for this experience and definitely restored my faith, I judged too quick and shouldn't have! Thank you to everyone who helped and accommodated me. You all are gold stars! I hope you are all rewarded! All the best xo

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    Teahan Optometrists - opticians - Updated May 2026

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