Gene made our mortgage refinance process seamless and easy. After dealing with the big brands with…read moreTV commercials (and their annoying sales calls, high closing costs and higher rates), I finally found Gene who easily beat the national-chains' rates and closing costs. I knew we were in good hands when he said, "one thing I value most is sleep, so I'd rather get you an honest deal than lose my sleep." I couldn't recommend Gene more to anyone in need of a mortgage refinance. He is simply the best; an honest straight-shooter.

Gene is an outstanding mortgage broker. I am a realtor in the Chicago area and I sent him a client…read moreto get a pre-approval and within minutes he called my client back to see what she needed. He guided her and let her know exactly what she needed to do regarding her finances to get a home. My client was super pleased and even more excited to find a home that met her needs. He educated her and let her know what the loan process would be and any costs that are associated. I would highly recommend him.

Before going in for the first time, I called and spoke with Michelle about opening an account she…read morewas very professional and answered all of my questions. Once I made an appointment for the same day, when I arrived I was immediately greeted by the staff. The bank is very clean and organized. Michell was very helpful answering all my questions and made me feel welcome. My transaction was flawless and quick. I highly recommend them.

Rawley is the third mortgage broker I have worked with and has been the best. He's new in the…read moreindustry so I had hesitations but he never let me down at any step of the process. He followed up with me regularly, called me when necessary instead of emailing back and forth and always tried to foresee any bumps in the process. He sent me a homework checklist to start my loan process and a link to upload all my documents...super easy! He was always available for any questions I had and he went above and beyond what I expected when snags in the process arose. Not only was he pleasant to work with, he's just a really great person in general. He's really funny and not stuffy, totally a relatable down to earth dude that knows his stuff. I'd trust this guy to watch my dog....that's saying a lot! Rawley is my mortgage dude for life!

From the owner: Specializing in mortgages and loans for first-time home buyers, Rawley's goal is to guide and…read moresupport clients through the steps towards homeownership. Using industry knowledge that extends from the heart of Chicagoland neighborhoods to surrounding suburbs, Rawley's strong attention to detail and dedication to excellence ensures that each client finds the best loan solution to meet their longterm goals.

Upon reading the experience of pre-covid and the lockdown, US bank services have improved their…read moreservices. They were most helpful when there were problems with the accounts and helped to resolve them immediately. Plus it's so much better working with persons than through A I !

I understand that people and many businesses are going through a lot of changes because of the…read moreCovid-19 , but honestly ,this been going on way before this happened. When the lobby was open when you would go inside people always had attitudes , while the manager is sitting in his office I'm not trying to judge him and say he's not doing any work in his office but I just feel like if you have a lot of people in line and you have people waiting and signed up then you should do something about it .. Last time I went there I waited almost a whole hour in the drive-through line ..I didn't mind waiting too much I just had a problem when I waited that long and then when I finally get to the window the lady wants to put a close sign when I was there the whole time and want to make a scene that I lied and I cut it everyone when I actually didn't . She was very rude she didn't care about what I had to say or my feelings about waiting so long in the line I didn't care so much that after she couldn't attend me because I understand the system closes after certain time but it's just a simple fact that she didn't hear me out and she just walked away... like she didn't give af !! Their behavior upsets me to the point where they make me want to switch banks. It's so hard to switch banks obviously with everything that is going on. (Covid -19).