The staff at this Fifth Third location are very nice and helpful assisting customers. The drive…read morethrough line most of the time is not too busy and it's a very reliable bank with 24 hour customer service and assistance on the bank app.

This location sucks! I have been to many Fifth Third Banks through out the Chicago land areas…read moreincluding other suburban areas and this is the only location that doesn't take deposits to their ATM! It did once upon a time, but now over a year now it doesn't. It is so frustrating, now you have to go inside the bank where there's only One bank teller serving both the drive through and the lobby and one personal banker. This time however, they did have three tellers on 12-28-18, with the one personal banker, and it moved much quicker than normally of course. However, I said to the teller, "This is the only bank out of many locations I have been to that doesn't take deposits, why is that?" The teller, name Samara, let roll out of her mouth very quickly, "The ATM is having issues right now and someone is coming to work on it today, they should be here soon." Yeah right, I said, but it has been like this For Ever! I know, she said, but they are coming to fix it today. When I got back inside my car, the time was 4:30 in the afternoon, and I thought to myself, I rather for her to just apologize for the inconvenience, than for her to stare me in my face and let that bold face lie come out of her mouth! Again, this is what the Black community faces with almost every business that their customers turn from one race to the Black race--we get treated like SHIT!

Tim's the best! He's very helpful and patient. If you like a small bank feel and want to support a…read morecredit union I highly recommend this one.

Not a fan. CU 1 recently merged with the US Employees Credit Union, of which I have been a member…read moresince 1982. They sent me a notice inviting me to come in to confirm my information and get my new account information. I dropped by this Garfield Ridge location rather than Hines, where I usually do business as it was near my route on that day. I confirmed my info, they gave me my info, and I asked to open an additional account. I was told, sorry you have to make an appt. for that. I had a $45000 check in my pocket to deposit, but was turned away. I was flabbergasted and asked are you sure? Teller said yes, you need an appt to open a new account. I left irritated, and continued on my errands. As I ran my errands I go more and more annoyed. I stopped back again to make sure i understood, that i needed an appt to open an additional account. Another teller confirmed that was correct I could not open a new account that day. I closed my account and am taking my $$ somewhere where my patronage is appreciated. Even Chase doesn't treat their depositors that poorly.

Lucky me! I have a boatload of student loans! And while I may have "paid" for college on my…read morelonesome...private schools don't come cheap...I know, shocking. So, yep...I have a bunch of money to repay over the next 100 years of my existence. So National Ed has my consolidated federal loans. The benefit is...they are located in Chicago, have a local phone number, and someone live actually ANSWERS the phone to talk to me. Novel. So whenever I have an issue, I can just ring them up, and get it solved in the same day, usually the same hour. Payments can be made through the website, and actual live people IN CHICAGO talk to you. Not india. People that don't make you spell "Illinois" when you tell them what school you went to, etc. (yes, that happened to me elsewhere) My arch nemesis Sallie (of Sallie Mae private loans) is a real beeyotch, so I have plenty of basis for comparison The good news on student loans is...if you die, your loans are null and void because the education obtained is no longer valid. Cheery, eh!?

Thanks goes out to National Education for helping me through the mess that has become my student…read moreloan repayment debacle. I had no idea all the options available to me given the tough financial situation and hardship I've been in. While Citi and Sallie continue to harass me, I now know something about my rights and options since speaking to one of National Education's reps (my education continues). Citi has suddenly become more helpful and willing to defer and forbear my account until I can get back on my feet. Did they think I was kidding when I told them I was out of work???? Also, it is SOOOOO refreshing to call a customer service center and reach a LIVE person without having to listen to a long, drawn out greeting with 9 options and then get carried to another set of 5 options, and yet another all the while searing at the greeting and frantically pressing zero.

FICO Fix was hands on. Their staff took the time to learn about my credit situation and put…read moretogether a customized solution that resulted in several items removed from my credit report and a score increase of more then 100 points.

I finally made the big life move and purchased my own condo. I had no idea coming into this how…read morestressful the whole situation would be, and yes, it was stressful, BUT I have to give major kuddos to Jeff who I was initially referred to by my realtor agent. He was extremely helpful in getting me set up for success throughout this process and I admire his honesty in everything, especially with his consideration on what I could truly afford and still be comfortable financially with. He always made it very clear that he was there for me throughout the entire process and that I could really call him almost whenever (and yes, even after the typical 5pm closing time. I wanna say he said I could call him up until like 9 pr 10pm!. Just overall a very easy going guy who is really there to help first-time home buyers feel comfortable. Also, Daniel was the one I communicated most towards the end of my escrow and up until my closing. He answered all of my questions, and made everything streamlined so that I could send over all the proper documents in a timely fashion and get what he needed from me to facilitate the process. I would 100% recommend this group to help you with your mortgage loan process on a property, and they've been nothing but helpful for me. Thanks again CFS!

I'm not a finance expert but thank goodness Jeff Entratter is. He explained many options and what…read morewould best be tailored for my situation, walked me through the process and communicated all the way through the closing. My rate was better than others who claim to have the best rates and I didn't have to work to negotiate it down. That was the rate offered. I couldn't be more pleased. Thank you Jeff and Chicago Financial Services. You'll forever be my go-to if purchases or refinances arise in the future!

We had a great experience working with Union Home Mortgage. Karoline, Tim, and Jeff were helpful,…read moreknowledgeable, and extremely supportive during the entire process. As first time homebuyers, they broke down the steps and did their best to make the process smooth. They communicated regularly and found us a great rate and all of the grants available. Their platforms are incredibly user-friendly as well. We couldn't recommend them enough!

I recently purchased a home - Scott was the lender on the deal. He went above and beyond to obtain…read morethe best interest rate and close the deal on time. I highly recommend him to anyone purchasing a home or condo.