They are very nice people working there they are quick and they know what they're doing every step…read moreof the way plus there's a wheel chair ramp or those motorized chairs it's where I do my banking and so should you. The service is wonderful and great atmosphere with a place to sit and rest for a bit while you wait for your wife or girlfriend

This bank is awesome the service is just the best I've ever seen i will forever be grateful for…read morebeing a member

A fairly new building well designed Large windows and great…read morelighting make for a pleasant visit Staff is well trained and personable Parking lot is convenient and there is ample spots to park Easy access from main streets A great place to do business

Booked a meeting two weeks in advance to deal with some business banking. Arrived today and…read moreadvisor was unprepared, didn't know who we are or what we wanted. It was like a cold contact and as such we ended up leaving without conducting our business. This lack of effort forced us to make a one hour round trip for nothing. When it comes to business banking this is the normal operating mode of TD these days. We have business accounts elsewhere and the experience is vastly different. The personal banking bar is low these days and by that low standard TD is acceptable but for business banking, my own experience would suggest that other banks offer a much higher level of service.

My experience at this branch was great and the staff were very friendly and helpful. Usually these…read morebanks don't really offer any great customer service so I was surprised how efficient they were tending to my needs. Highly recommend this branch to use in the future.

I am lucky to have this TD close to home, and had to pay a quick visit in the early evening after…read morelosing my debit card. I was surprised to see how small the bank actually was, holding only 4 teller stations. With all the tellers with clients, and only 2 people in line, it felt a little stuffy being in there. But, with that being said, I have never seen amazing bank tellers like the ones that were working that evening. They all appeared to go above and beyond with each client. The teller serving me was very friendly and made me feel very comfortable, especially since I was a nervous wreck after misplacing my bank card. I got my bank card replaced very quickly and my negative situation was quickly reversed. Like most TD's the hours are fantastic. I lost my bank card at 6:30pm. At 7:00pm, I had a new bank card in my hand and was on my merry way. If it was not for the crammed front office, I would have given this location 5 stars.

This RBC branch recently opened and it is big, bright and clean. They are open on Saturdays and…read morelate on Thursdays (until 8pm). Customer service is excellent. Since they recently opened they sent a flyer to residents in the neighbourhood inviting us to come in and take a look at the new branch and if we brought the flyer we would also get a free $5 Tim Hortons gift card - no strings attached! I was like, I like doughnuts and I especially like free doughnuts, so needless to say, I went with flyer in hand. When I got there I was impressed with the way the branch looked and the various services they offered there. They told me though that they ran out of the gift cards, but if I left them my name and mailing address they would mail one to me when they got some more, so that's what I did. That was back in early December 2016. By late January, I still hadn't received anything from them and figured I probably wasn't going to get anything, but whatever. What a pleasant surprise it was when yesterday I got in the mail, a $5 gift card for Bridgehead from them with a note thanking me for my patience. I guess they switched to Bridgehead cards from Tim Hortons cards (makes sense since there are no Tim Hortons in this neighbourhood, but lots of Bridgeheads.). Anyway, I was most impressed with their professionalism on this matter. It shows accountability on all their services, even their promotional offers!

I have been the BMO customer for over 15 years since I immigrated into Canada Until today…read more I have used TD bank for a short time. TD bank is also a great bank that offer excellent service for customers. I was horrible bullied by the Montreal National Bank because they abused their power to send a racism lawyer who filed a false lawsuit against me to cover up their work mistakes with their business partner London Life only because I was London Life customer. The National Bank would rather pay extra money to the lawyer to file a false lawsuit against me by scam but not try to fix their mistakes to reduce the bank lose by their work mistake. Compare all banks that I have known, the BMO is really the best bank in my heart for their outstanding, integrity, and convenient service. If compare the National Bank Idiot and Evil customer service quality that destroy an innocent people's life by scam for coving their work mistake, the BMO really is the model of excellent great bank and the excellent customer service.

This review is based on an experience I had here about year and a half ago…read more My BMO MasterCard was compromised. Due to the postal strike at the time, MasterCard told me to go to the nearest BMO branch to fill out some paper work to get a replacement card. This particular BMO is just up the street from where I live. They were still open for another hour or so, so I walked up to resolve the problem. Despite MasterCard's advice, the staff were not advised nor equipped to deal with the matter. It wasn't their fault, they simply didn't deal with compromised credit cards, only debit cards. They could have easily left it at that, but didn't. The teller I was dealing with called MasterCard to ask them what they expected them to do. To make a long story short, I was there well after closing -- and on a Friday night! The teller and I think the branch manager were both calling different numbers at MasterCard to get a hold of someone who could finally get the problem resolved. Even branches get put on hold. :) There was much telephone tag between the branch and MasterCard, and not once did the staff seem ready to push me out the door to "deal with it tomorrow". They were extremely patient and apologetic for all the trouble the entire time, even though it wasn't there fault. They finally got a hold of someone at MasterCard who verified who I was based on my identification that I showed to the branch employees and arranged for the replacement card. The service I received here was without a doubt as good as it gets.

I had appointment with David Wardowski today This Td is locat ed 700 Egelson st kanata .He…read moreis very friendy and knelegeable .and also my English is not good ,but he try to speal slowly .so i am very happy with TD bank Thank you TD you have amazing stuff Thank you so much David you have a nice weekend!

I don't think that this is my branch of TD but I always go to this location. The people are really…read morefriendly and get the job done quickly and accurately. The only time I had an issue at this location was with a teller that had come to fill in from another location. Also, the last few times that I've gone in they have teletoon retro playing on the tv. It's a nice change of pace to watch Scooby-Doo, Casper or My Pet Monster instead of the doom and gloom of the daily news. I'll be moving closer to this location in the near future and plan on switching so that this is my main branch. Also, a quick shout out to the teller I use most often. She's always got a smile and seems to love her job. I believe her name is Shauna... Well done, team!

We stopped in to change our money. The teller was polite, she said because were were not members of…read morethe bank that they didn't do currency exchange. But, she offered to buy the money, showed us the days currency exchange rate as posted on her monitor, and exchanged our money. We were stoked. I don't know if she was just being really nice and that it is not something to be expected at the bank. Or, if they prefer you not go there as non-members and are discouraging future visits. Now that i think about it, maybe my own bank can exchange currency, IDK. I'll look into it.

Small RBC bank in a convenient location, staff are friendly and parking is easy. Prefer this…read morelocation over the one in the Promenades mall.