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    Alterna Savings

    2.3 (3 reviews)
    Closed 9:30 am - 5:00 pm

    By appointment only

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    Services - Alterna Savings

    Investment management

    Personal banking

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    2 years ago

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    Alterna Savings - Alterna Savings and Credit Union South Keys 2300 Bank Street Ottawa ON Canada K1V 8S1 https://www.alterna.ca/

    Alterna Savings

    (4 reviews)

    I was moving to Ottawa from another province and I went shopping around multiple banks including…read morethe big 5, the best rate I was able to find was through Alterna, this saved my family and I a significant amount of interest and I cant say how much this was appreciated. Especially in the age of rising real estate prices.

    It is unfortunate that I have to review this establishment as I am going to. One would think that…read morebeing the old small fish in the pond of big fish that they would have better policies than they do. More human and less administrative. At least that is what they would like you to believe. Without getting into too much detail, lets just say that this branch thinks it's no different than "the big 3". They just wear a different skin and like to make you think you are just that little bit more special, when in reality they are just the same as everybody else. Also, we have had more problems with this institution than any other bank....ever. Apparently you are considered "new" until you have been there for TWO YEARS! No matter whether your account is in good standing or not, they will do nothing for you (i.e.line of credit, etc,). They are not very forthcoming with specialized assistance when requested and use the excuse that "the system won't allow it". Who runs the bank? The people or the computer system? This is a FAIL of the largest kind in my opinion. Especially when they use this as justification. Do they think people are so ignorant that overrides are not an option?? It makes one feel that there is a large monolith computer standing over the shoulder of each employee. The policies of holding cheques is ridiculous to say the least, especially when it comes to standard and timely cheques from bonafide companies (i.e. your employer). They request that the employer/company SEND THEM A LETTER stipulating that you will be receiving these payments on a regular schedule. So it is up to you to put the onus on your company/employer to take the time to contact them even though it is obvious that these are regular payments. I am baffled at their misleading effort to make you feel like a "member", when all you really are is a number.

    Alterna Savings - banks - Updated May 2026

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