Horrible experience. My father passed away and the bank refused to release the funds despite…read moreshowing proof of the required paperwork. The bank showed how difficult it was to work with them. I would never bank with them. Look elsewhere to bank.

What I like about this chain is that they always offer great rates on savings accounts. They also…read moreusually have very professional and friendly customer service.

I just opened a new attorney trust account at this Santander branch in Ewing, NJ. I did not have an…read moreappointment, but was still able to sit down with their Vice President and Branch Manager, John Webb, with ten minutes of walking in. I consider that a win. It seems that these administrative tasks are becoming more complicated and time consuming. We were together at his Covid screened desk for more than 30 minutes as he worked through all the computer screens required for starting the account. Federal regulations are concerned with the legitimacy of the business and the source of funds. So, it wasn't Me. Webb's fault that so much information was demanded. Too, we were fortunate that I already had other accounts with the bank, and he was able to go into his data base for background data, like my federal ID number. Of course, I trust their cyber security is strong and regularly updated to protect my important data from ha king eyes. The account is up and running today and ready for use. I updated my IOLTA registration with the state supreme court as required, and am good to go. Whatever issues there were with the old account seem not to have been transferred to the new one. That's a relief. I appreciate they way John Webb took care of my business.

Love this bank. They open promptly at 9am, with my appointment I had to only wait about 5 minutes…read moreto be attended. It's very close to my house and very accessible! Def recommend.

We use this bank for work, and as the last month wore on, we've had a lot of trouble, without…read moreresolution. We were told to take advantage of their online banking to manage our accounts, but have been locked out -- for no apparent reason -- of the service 2 of the 3 times I've logged in, which necessitated a call to customer service with a 10+ minute wait time. I've had to go into the bank on 3 occasions to work out kinks, and each visit lasts on average, 90 minutes. It turns out each bank has strengths and weaknesses, and the staff at the local office told me last week they really can't do what we need them to do (business escrow service), and I appreciate their candor, and have no problem with the people I've deal with face-to-face. But I have no idea why they told us up front they could do what we need; AND to be turned over to the impersonal call-this-toll-free-number-for-help is frustrating. Maybe this bank is a-ok if you use them for your personal accounts, but for small business, there are better banks for sure.

William Penn bank is pathetic. More problems in 3 weeks with this garbage bank then I've had with…read moreBank of America and PNC combined. Both managers at the Levittown woodbourne rd location are incompetent. They close your account and refuse to remove your Zelle account. When you call the online customer support all they do is tell you to call the local branch. 75% of the information in the policy/disclosures is inaccurate.

William Penn is actually not a bad little bank,old-fashioned values for service. You can walk into…read morethe branch, and a friendly customer service person will be there to help you out. But there unfortunately competing in a modern world, and most of us need more for banks then just at counter service. They have a mobile app, they just spent 54 minutes with me trying to get it to work, it never did work. Their web banking work sometimes today I was able to get logged in relatively consistently, but the mobile banking is down. Tomorrow it might be the other way around or they might both be down

THE BIG: Nice Chase branch. Interior is on the smaller end with alot of open space. Service can be…read moreslow as a max of three tellers and two representatives are working (usually just one of each). THE BLACK AND WHITE: I wanted to apply for the Chase Sapphire Reserve card and the online promotion ended...however they were extending the offer until March for in store application. The closest Chase branch to me is in Trenton, New Jersey (I'm from DC). The shopping center is nice, however getting there is tricky as there is one entrance and it's from the South Clinton Ave side. Parking is ample though and the shopping center is nice. Service was great. I had Chelsie and she was nice and cordial about the application process. If there were any difficulties, it was always escalated to a manager through the phone...which seamlessly took minutes to solve. THE FINAL BAMBOO: I had a great experience at this Chase Branch. The only caveats are the limited employee resources. ATM onsite and usually a single teller/representative working at all times.

They can never help anyone, always looking for something your missing so they don't have to do…read moresh**... They can't even change an address.

The only reason I give even one star is because the staff are wonderful at the Washington Crossing…read morebranch. Always friendly and helpful! Unfortunately after 5 years of holding a checking account with them I got a letter in the mail saying they were closing my account..... no reason, no explanation. My account had always been in good standing, I new overdrew, keep a balance way over the minimum and I have an excellent credit history! SMH that this is even legal! Thumbs down for Santander Bank!

Santander Bank is a Spanish financial institution with spreading tentacles around the globe. Their…read moreAmerican headquarters are in Boston, and they are fairly new in the northeastern USA. Around here, at least, they seem to look for the least expensive buildings available and make only minimal investment in making their customers and their employees comfortable. Officers without offices. Low heat in the branches. Minimalist decoration. Maybe this makes people bank more quickly? I don't know, but it seems too austere. Yet, they know how to open accounts, take deposits and take care of basic business banking. My new accounts were up and running within 24 hours. Ordered checks arrived in about a week. Hooked me up with ADP for payroll services. This particular location is the second closest to my new office, and the closest with parking for ease of use. Friendly folks, but I was the only customer at 2:00 pm on the last day of the month. Plenty of personalized attention, for sure. But, I just hope I'm not the only customer. The hard surfaces echoed our private conversation at the teller's station into a public address announcement. Let's see how it goes. Really good fried chicken joint right across the street!