The level of poor customer service I received at this branch on May 10, 2024 is unprecedented. I told the representative at the counter that I had lost my debit card and needed a new one. She gave me the option of getting a new card number or keeping the old one (with a new CVV). I said I would like to keep the old number. When she printed a new card with an entirely different number and I asked her why, she informed me "I don't know. I've never seen this message in the system before. "
I asked her if my old card (somewhere at home) was still active, and she said yes. I asked her if the new card she printed was active and she said no. "So I dont need this card you printed?" She told me no because it wasn't set up. She was going to destroy it and that would be the end. I could try another branch tomorrow to get a card with the same number.
I get home and HoURS later try to make a withdrawal from cashapp. The transaction fails so I call TD Bank 800 number. Contrary to what the counter person told me - anytime you lose your card, you cannot get the same number on a new card.
Even worse- the card she kept is active! So she gave me, a customer, the wrong information and then she issued me a new card and kept it - letting me walk out empty handed. Totally unacceptable. If she didnt know what she was doing, she should have asked for help. read more
