Very poor customer service. Had an appointment gent never showed up. Walked out. Canceling my…read moreaccount and moving my money elsewhere

Went to drive thru banking. This location has the tubing system, which I thought was pretty cool…read moreuntil I realized I had to touch the canister lol. The lady was very nice she sent me over a slip and a pen. I sent back over my stuff and the lady was no where to be found. I waited about 5 mins ( which in my opinion is too long). There was no one else on line so I figured maybe I need to push the button again and I did. Another 5 mins later she appeared got the canister and walked away. I felt she could of communicated something to me at that point like why its taking so long or even... OK I'm processing your slip now be right back.

Such a wonderful family oriented bank. This is my first Wells Fargo experience outside of New…read moreYork. I must say Nicole demonstrated exceptional customer service with a smile. A smile goes a long way with me! Another point is the neighborhood feel - that's what a true banking experience should feel like. From the moment you step into this bank you are greeted by warm, friendly, service with smiling personalities, that truly shine through. If I lived in the area I would look forward to coming in just for the wonderful interaction. Made my day! Thank You Kindly Everyone At The Wells Fargo Shelton, CT Branch! *** They actually know the names of their customers - that's Gold Star Service!!!!! It's still FIVE STARS!!!!! I had to return the following day, due to my error. Again, as you enter you're transported to another world, where people are kind, friendly, and all smiles. Even the guy using the ATM smiled, and greeted me as I entered. Today, I had the pleasure of working with James, and once again the standard of professionalism was adhered, polished, and a shining example. Hats off to management - happy employees demonstrate effective management practices. Happy New Year!

Not a well Fargo banking customer but i do have my mortgage thru them. Went into this location to…read morepay bill sam (Samantha) was great upbeat and friendly.

My husband and I were impressed with the abilities of Crystal at the White Plains Road branch. She…read morewas honest, kind, and patient during our somewhat complicated transactions and answering our many questions and concerns. Her professionalism and knowledge of the processes involved put us at ease as did her amicable nature and conversation style. Crystal's customer service skills are absolutely top notch.

This bank is only good for the savings, when it comes to checking account they will decline charges…read morefrom gas stations, Walmart, Big Y etc. But when they need to decline a transaction they don't, called in to tell them about a charge they should've declined especially when the account was at $0.00. Why allow a transaction to go through why not decline it, so now I have an overdraft fee and overdraft charge im negative $78 when I called to tell them this the guy said well it will take anywhere from 2 weeks to 30 days to resolve this issue so I asked so with rhe account in a negative will you still charge an overdraft fee daily, he says yes, at this point I am LIVID fucking PISSED, I had enough of this bank, come Tuesday I will be closing 6 of my accounts. Stick to savings cause this bank sucks for checking services. sikorsky. Done with it.

We live in town, this is nearest branch and we walked in to apply for a Refi of our existing…read moremortgage. Nowadays, there is a huge amount of paperwork and scrutiny to refi but Mr Burkitt was very helpful to us, and all three parties (underwriter and Processor) have kept me in the loop with what is going on. We are approved and waiting on a closing letter, but process has been moderately pain free so far. I think it is like this everywhere.

This particular review pertains to David Abel of Barnum Financial Group in Shelton, CT, and David…read morealone. (If I was able to rate David zero stars, I would have in a heartbeat!) My husband and I had taken a whole life insurance policy out on our daughter when she was born 6 years ago. From the beginning, our account was being serviced by David Abel of Barnum Financial Group. In the beginning of the process when David was trying to sell us a policy, he was easy to work with. As time progressed, things became more complicated when we needed to make a simple, route update to our payment information (our longtime bank had closed so we had to open a new account, hence needing to update our account information for our monthly auto-deductions). Long story short, it appears the paperwork I completed with our new information and sent to David never went where it needed to be. David dropped the ball and I had no idea that my payments weren't being processed. The life insurance policy on my daughter ended up lapsing and I only found this out by receiving a standard FYI letter in the mail from Brighthouse. Despite the fact that he was working for me, David became belligerent and tossed me to the side when I questioned how something like this happened, making me feel as though my business did not matter. He even went as far as telling me to call the 800 number and that he was done working with me. As anyone could imagine, I was incredibly upset, especially after finding out my daughter's life insurance policy was inactive (God forbid a terrible accident would have happened and we would have not known we didn't have this policy to protect us) and by the way I was treated. I have worked in corporate American for more than 13 years and never, ever treated another or been treated the way I was by him. I am not one to write reviews, however I think it is important for others to be made aware exactly what type of person you are dealing with when it comes to such personal things as your money, investments and insurance policies. The client wants and expects a person of integrity, with values and morals, and David proved to have none in this interaction. I recommend David receive additional training on not only basic customer service skills, but also the importance of professionalism and empathy working in an industry like this. I am grateful for the MassMutual and Brighthouse teams that stepped in and rectified the situation in a matter of just a few days with compassion, empathy and respect. These women even apologized on David's behalf (what kind of man isn't able to do that himself?!). Thank you to Kara and Veronica and Tiffini for going above and beyond to rectify the situation and protect the name of your company. Rest assured, I have already submitted the paperwork to change my agent of record and I highly, highly recommend avoiding David Abel's "services" at all costs.

If you have questions about how to protect what is important to you these guys are the best! I was…read moregiven several options and was able to compare and contrast what was best for my particular situation. They are available to answer questions and are exceedingly knowledgable. I couldn't be happier with the insurance they have helped me purchase or with the customer service they continue to provide.

Since the popular Howe Ave location inexplicably shut down, I must drive out here, where I am often…read moresolicited by panhandlers. It's extremely uncomfortable to be asked for money by these random strangers claiming to be, in their words, "hobo[es]". I have to work for a living too, you know?

I either go to Webster on Bridgeport Ave. or Howe Avenue. Never had a problem with either one…read more The tellers are very helpful and cheerful, which means a lot especially since I don't feel rushed. The service is great, and I recommend it highly.

F*** wels fargo bank! DO NOT USE THEIR ZELLE SERVICE!! I got scammed out of 700 and they didn't…read morerefund me my money ill be closing my account and going somewhere else. This place sucks as a bank!

I had my last auto loan through this branch and now im wholely regretting it. I rolled the old loan…read moreover into my new loan, but they still took an auto payment out of my bank account (6) days after recieving a payout from the auto dealership. Turns out it took them 10 business days to apply the payment to my account. Now the bank is refusing to give me my payment back. The branch "escalated" the problem to their corporate office and now refuses to give me any details about the situation. Ive called and left multiple messages with the person at corporate handling my complaint and they refuse to answer my messages. The branch called me back today and told me to not call for another (10) days because corporate is allowed up to this time to resolve my complaint. At this point they are basically stealing my money. DONT GO HERE! These people are scammers.

Terrible customer service rude. You need training. Rude and wrong that you don't let people cash…read morechecks drawn on accounts from your clients. I have to take a chance and put in my personal account. Where you can see that you're client had the funds. There shouldn't be a limit. Messed up

Worse credit union and so called bank ever. Interest rates are extremely high, and based off of…read morehow many days there are in the month, even if you pay your bill same day each month. Ask them to lower my interest and they blatantly said no.