I am extremely disappointed with the customer service I received today. I had a 1:00 p.m…read more appointment with Banker Nicolino Miranda and waited 10 minutes, only to find out that he was not there. I was then directed to a teller who could not provide the information I came in for. This is the second time I have come to this branch and experienced a frustrating situation. After telling the representative I was going to close my accounts, I was still made to wait another 30 minutes before she decided she could speak with me. I have been a customer for 50 years, and this is honestly the worst customer service I have ever experienced. The level of service has declined tremendously, and today's experience was the final straw. I have closed my accounts as a result.

Quick easy cannot complain ; accessible. I will never say it's the most economical bank but I will…read moresay you get what you pay for !

Not enough tellers! All you need is two people in front of you with problems and they become yours…read moretoo!

I stopped by the capital one bank in white plains to get a new debit card and make a change and the…read morecustomer service was excellent. Even with most banking services can be done online or over the phone , I was glad I was able to go in person and have a bank rep help me with no major wait time . 4 stars on my yelp meter .

I moved to New York about a year ago. Had all my accounts initially with a much larger bank that…read morereally doesn't care about its customers. Took everything out and put it at this M&T branch. The rates are better, get free checking ( the other bank had a 75,000 minimum) and the customer service is the outstanding. I actually have my own private baker who calls me occasionally to check up on me. I get VIP treatment even though I don't have a lot of money. If I could give them more stars I would.

Not a fan! I was forced to use M&T when my bank got bought out and everything about them is…read moreinconvenient. This particular location is very unclear about their hours, some signs say they're open Saturday, some say they aren't, the staff aren't friendly or helpful, all in all it hasn't been a great banking experience. I've worked for banks before and I'm surprised that every time I come, no one asks me if they can help me with anything else, no one mentions any other bank products I may be interested in or benefit from, it's really poor customer service. More likely than not I'll be taking my business elsewhere

I love this Capital One bank. I visit this location in frequently but whenever I do, I always…read moreexperience excellent customer service. They're a bit off the beaten path, which is why I love going there so very rarely is there ever a line or any sort of issues getting to the bank. I want to take this review to highlight a couple of employees Da'Nelle And Gianna are quite amazing at their jobs. Check them out!!!

Capital One Bank on Rte. 22, Scarsdale/ Eastchester area; manager was helpful & cheerful while…read moreassisting w/an estate admin. issue. Parking is always available.

I have been a member of the Educational and Governmental Credit Union since 2018 when I met Gloria…read morewhile commuting to Mt. Vernon where one of their offices is. Gloria and her associate Mary in the Mt. Vernon office always take excellent care of me. Nadine in the Hartsdale branch also takes wonderful care of me, as do Jacob and Crystal in the Hartsdale office. This Credit Union gives phenomenal service and has great products!

Thank you to the ladies of PNC Bank. They helped me verify a fraudulent Cashiers Check from a…read morepotential customer purchasing my art from another state.

Friendly & courteous & fast. Great branch! A lot of…read morebranches don't have drive thrus so I go to this one. Love it

I have been a Webster Bank customer since 2007. After relocating out of state in 2019, I recently…read moredecided to close my account in 2026. Unfortunately, Webster Bank requires in-person branch visits to close the account, which would require a 10-hour round-trip drive for me. I requested alternatives, such as a notarized closure request or, at a minimum, a temporary service-fee waiver, until I can visit within 30-60 days. The customer service manager was unable to provide any solution or fee protection. While security procedures are understandable, a complete refusal to offer reasonable alternatives for long-term customers creates unnecessary hardship. I am extremely disappointed in how difficult it has been to close an account after nearly two decades of banking with Webster. This keeps credibility while still communicating dissatisfaction.

I Have been a customer for many many years and still have accounts there but when they merged with…read moreSterling bank nothing has been the same . The worst back office support and trying to get on line baking was nothing but a nightmare . I had to go to a different bank and open accounts so I could pay my bills on line .

I've been banking with Tompkins for several years and have nothing but wonderful things to say. The…read morebranch staff are awesome.

I just finished standing inside of Tompkins bank with three tellers, and for 10 minutes no one…read morehelped me, the only saving grace is when I first walked in, She said someone will be with you in a minute, diabolical.