I had to open a saving account today. (I already had a checking account at this bank). I called…read morethe bank and told them what I wanted. They said I had to come in. From the time I entered the bank to the time I left was about 2 minutes, which included the time for the teller to transfer funds from the checking to savings! Amazing service and nice, friendly employees who know what they are doing. The last time I opened a bank account at a different bank it took about 45 minutes, even though I had a few other accounts at that bank also.

This place has the worst customer service and they always have a line!! The service is always…read moreslow!! There is 3 tellers not serving customers and there is a line!! I just understand why people come to work only not to work !! This bank annoys me and others standing online complaining!!! Three tellers standing behind the counter doing God knows what!! They have to better in providing the most convenient help possible!!!

Just went inside to get my debit card. I had my ID on me which is necessary to get your debit card…read more Apparently there is a "new verification" system. Where your information goes through this 3rd party. Naturally, I had a few questions but Rhonda who was helping me didn't want to answer my questions. She also gave me attitude when I wanted to delve into this new verification system because it is hindering me from achieving my debit card. However I was never notified about this new update. She didn't want to share any information she had. Her customer service skills are terrible. If you get Rhonda, do not go to her because she was horrible and she will not be helpful towards you.

Very disappointing experience with banker Marwa. She was disrespectful, unprofessional, and made…read morethe interaction extremely unpleasant. Customers deserve to be treated with courtesy and respect.

The customer service is great at this branch however the atm machine's are rented outside of…read moreChase's control and are constantly not working.

Although I've had problems with Wells Fargo Home Mortgage in the past. This review is about my…read moreexperience with banking at the branch in Hewlett, NY. The staff and service at this location is excellent. They are very organized and familiar with all types of transactions. At other banks it takes forever to find someone who knows how to handle an uncommon transaction. The drive-thru and ATM lines are long due to the branch being open only to essential by appointment visits. The drive-thru ATM has been out of cash for weeks now. Visiting the bank branch is manageable now. They have several security guards outside helping to facilitate the traffic flow and to take non-cash transactions from you to avoid waiting in line. I had to have an in person appointment and the banker was very efficient and fast. She had my transaction completed fast and correctly. She was very knowledgeable and was familiar with the forms which had to be filled out. She also opened an additional account for my business quickly. She was familiar with all the paperwork needed and made the process seamless.

Worst branch ever gone to. Service is soooooo slow even if…read morethere are only 2 other people on line. As far as the drive through. Pack a meal you will be there an even longer time. One star bc customer service is good.

Years ago, I opened an account at Bank of America's branch in Hewlett, NY. I haven't used it much,…read morebut the account was still there--or so I thought. After months of not getting any statements at all, I got a statement in the mail noting the account had been closed. Not only that, it was closed with a negative balance of about $28 dollars. Why? Because month after month after month, the bank had been deducting a fee I didn't even know they were charging me. When I called BOA's 800 number a few days after receiving the statement, they said nothing could be done because fees are fees and it was so many weeks after the account had been closed. (Then why did it take two months for me to receive a statement???) So I figured, no harm in visiting the local branch in a last-ditch effort to get back some of the money that was quietly, in a corporate way, stolen from me. One of the tellers was friendly and tried to be helpful but basically just updated a lot of old information on my now-closed account (which took about 15 minutes). Then, since I was in a hurry to get to work, she got a supervisor to look at the account. She answered my question super-quick: there's nothing we can do because the account was closed too long ago. I should have visited sooner. Well, perhaps I would have, if BOA had sent me a statement in time! The upshot it: Laurel and Hardy wasted 20 minutes of my life to tell me nothing, update information on an account that doesn't exist, and with crocodile smiles tell me, "you have a good day!" Blood boiling, I replied, "You don't," and left. Score another for the banksters.

I left Bank of America sometime last year, the only reason I chose to leave them was simply because…read moreI no longer wanted to use a corporate big bank. When I lived here I woke up one morning on one of my days off from work, my little brother had slept over my apartment. He was 17 and didn't have a checking account yet, so I took him with me to Bank of America to get a checking account. When he was getting his account I decided to open one too and leave TD bank. I didn't even have a license at the time and the closest TD bank was a 2 mile bike ride from my apartment so I decided to use Bank of America because I could walk to them. They also had more ATMs and more locations. Our bank clerk Valerie was so helpful to my brother and I. She was even more helpful when I had broken up with my ex-boyfriend. He had access to my checking account, since we were broken up I no longer wanted him to be able to use my account. Valerie helped me change the account to a new number, and she gave me a new debit card with my photo on it so only I could use it. I was also a victim of identity theft. I didn't have too much money that was able to be taken from my account but they refunded me the lost money right away. They also did some security checks when they thought some charges that were made in NYC weren't from me even though they were.

Very large and convenient Capital One branch, with private parking and a drive-through in the back,…read moreas well as Sunday hours. The inside is clean, large, and generally well-staffed, so your wait on line is rarely going to be overlong. Even better, this branch has Sunday hours, so if your weekdays are packed (or if you're observing Shabbat), you can drop by here to get your banking needs done. Last, and most importantly, the staff themselves are quite friendly and top-notch. If you have a need for bank services beyond the teller window, Frank should be your go-to guy. Friendly, helpful, and will go the extra mile for any of your needs.

My mothers deposit and card had gotten stuck in the ATM , my mother has been a client with this…read morebank for 30 years , the ATM malfunctioned and didn't give her the deposit back nor did it show up in her account, when speaking to management on how to find a solution the humiliated her like she was a criminal , she begged management to look back on the cameras she showed proof of identity birth certificate social security card and mail , even her drivers license they did not accept it and ignored her , then still my mom tried again to explain the manager looked her in her face rolled her eyes and said she has no idea what to do and kept contradicting the policies of capital one , the police were called and they themselves stated she kept switching the policies the procedures, the encounter was disgusting there was no empathy nor understanding on managements behalf , it was the banks ATM that malfunctioned how was it my moms fault on top of that THERE SHOULD BE A REIMBURSEMENT OR SOME TYPE OF WAY TO FIGURE OUT HOW TO GET THE MONEY BACK FROM THE ATM , NOT HUMILIATE AN ELDERLY WOMAN WHO JUST LOST HUNDREDS OF DOLLARS SHE WORKED FOR , I DONT RECOMMEND THIS BRANCH TO ANYONE THEY HAVE NO IDEA WHAT CUSTOMER SERVICE IS AN HAVE A PESSIMISTIC SNOBBY DEMEANOR WHEN IT COMES TO ASSISTING CLIENTS , THE Manager said she didn't care cause we don't sign her paycheck your money isn't safe there .

They may be one of the largest bank chains in the world, but there is still a good local feeling…read morehere. I walk in here and always am warmly greeted by the staff, especially getting a big "HI!" from Ms. Rose. The lines are short, and while parking is paid both in front and behind, this bank is close to a large-ish shopping neighbourhood, so you can maximize your quarter by stopping in a few different places.

Chase bank in general is the worst bank to do business with, they definitely are not people…read morefriendly, I called this institution 2 times to plead my case and they just didn't want to hear it, ok my account was overdrawn but there was like 6 charges of $34.00 on a $6.00 item a $12.75 , etc. so a total of $63.00 overdrawn I was charged $204.00 . They suck ! I'm not saying I was innocent here but they could of cut me a break . I really never had any issues with Citi bank . Chase couldn't care less about their customers.

Ever since they have changed over from Bethpage and lost their original staff in Lynbrook, the…read morecustomer service has been less than zero. They have an excuse for everything and continuous misinformation. If I listened to them, I would've incurred penalties and charges. The manager is ineffective and dismissive.

The Elmont location was closed for a short time, and I have been coming to this branch in Lynbrook…read more I don't have to worry about parking, good location. The only negative is that there's only 1 ATM machine.