For one one of the things that they can improve is make sure that their staff is informed about…read moretheir products... Every time you call no one ever knows anything I've gotten so much misinformation it's ridiculous. I took my money out and went elsewhere and then when I called about interest on savings account, I was told about a high-yield interest savings account so I took all the steps so I could transfer money back into Kearny federal to find out they didn't have that! Two different people in the same location told me that they had that savings account option and then when I actually try to do it, I was told oops we made a mistake... Really a Bank makes a mistake. Oh no that's why I took all my money out of Kearny and I don't care now if they have 10% interest, I'd never put it back again... They really need to up there staff education on their own products... Not to mention that their online banking is very antiquated... They only got it a few years ago I think for years they didn't have any online access when everybody else has been online for a few decades

I switched to this bank a few years ago because they offer interest earning checking accounts. I…read morelike Kearny, and this particular branch, because it reminds me of how my local bank was when I was younger before all the big banks took over the little guys. There's a much higher level of personalization in the services provided here. The operating hours may not be as great as TDbank but the level of service is worth coming here.

Phenomenal experience everytime. Mo, Jamil and Jasmine are the best. Don't go anywhere else.read more

Horrible Bank to deal with. Customer service is the worst. Will be refinancing very soon !read more

Julia and Dale were extremely helpful in taking care of my banking needs and They explained…read moreeverything to me very thoroughly . I highly recommend to see them for your next banking needs. I have been with PNC bank for 29 years And still will continue to be a loyal customer.

My experience at this bank has been very positive. My first interaction with Columbia was when I…read moreapplied for a new mortgage on my home. In order to qualify for the lowest rates, I had to apply for a checking account at one of their branches. This branch was closest to my home, so I opened my account here. At the time, this bank was offering interest rates of 1% whereas my other bank was paying me 1/10 of one percent. As a result, I opened an additional checking account and moved most of my money to Columbia. I have found the tellers to be friendly and competant. The hours are decent although not as customer friendly as the hours at TD Bank. The branch has free coffee in the lobby and the desk personnel that I have dealt with have been competant and friendly. All in all, I'm very happy with this branch of Columbia Bank of NJ.

Worlds worst bank. These guys took 2 hours to set up a business account where TD bank takes 10…read moremin... also had a fraud charge on my debit card and they wouldn't dispute it. Ridiculous. I think they hire the rejects from other banks. Steer clear. I would rather pay a fee at another bank then ever come here.

I like Wells Fargo bank. I have never had a problem with any one of their…read morenumerous branches that I use. I mainly deal with the Rutherford, N.J. office. They have always been very helpful with my personal banking needs. When I lived in Pennsylvania the Milford, PA. branch was the same way. Never a problem, always would go out of their way to assist. What else could you ask from a bank?

The best branch in the area. The manager is very helpful and…read morefriendly. It was closing time and we needed a new card and to open up a new account and he did both. He took his time and had us out of there quickly.

My disappointment with Spring Bank has been made abundantly clear. I had to give you at least 1…read morestar lest for my review to be posted. Now you're asking me to update my review? To take my words back and give you a higher rating? GTFOH, and take Luis Flores with you.

Customer service is great and quick never a wait. I believe their rates are good. I would recommend…read morethis bank

While working in NYC I found it necessary to bank with the Bank of America which was located in the…read moreGalaxy Mall. However as soon as I retired the convenience was no longer a factor. I then wanted a Bank which had my welfare at heart, and that turned out to be Freedom Bank of Guttenberg. They proved to be everything Bank of America was not. The staff provides professional care: they are educated, polite, caring and most of all its done "with a smile". Now that I am nearing 90 years of age I appreciate Freedom more than I can say. THEY CARE!!! Sue

Love this Bank! They always are very helpful and courteous, and always give me the straight scoop…read moreon any products or services.