I'm not from Wilmington, so I was looking for a branch like we have around home. I went in and…read morefound two tellers at a small desk. These ladies were super nice, helpful and provided amazing customer service.

We have had nothing but an awesome experience with this bank for many years with our personal and…read morebusiness accounts. The staff is friendly, helpful and always calls us by name with each interaction.

I very VERY Rarely leave negative reviews (most reviews I ever leave are positive ones because I…read morelove when people are praised for their efforts)... HOWEVER, in this case I feel that it is extremely necessary. My husband and I have banked with First Bank since coming to Wilmington, NC over 4 years ago. Have had excellent banking history and no issues what so ever. I went Friday to Close out my account. It was an incredibly hectic day. I had movers at my home from 8am until 6:30pm. Since we were moving to Tennessee it was necessary to close the account that day! I went in and the bank was very busy due to it being a Friday and after 4pm. The associate who helped me was incredibly kind, as they always are. The usual teller that I see wasn't there that day, so I worked with whoever was next in line. I was closing our checking and our savings, getting 3 cashiers checks, getting cash to hold us over for the weekend and asked specifically to leave a certain amount of money in the bank to cover any pending charges that may come through as I was instructed that the account COULD NOT be closed as there were pending charges, and to place the remaining balance in a cashiers check. I did ask to stop any further transactions from coming through, including the Cards! (Clearly that was not done at all as I had to handle that on Monday when I was informed that we had a NEGATIVE Ballance which stemmed from the amount not being left in our account that I directed to handle any pending possible transactions) NOW... almost a week later, due to an error (NOT on my part, the correct funds being left in our account as instructed) where the tellers cashed out our Entire Account, my husband and I are in the negative, which we are happy to Pay... HOWEVER... the bank is REFUSING to waive the Overdraft Fees that occurred Due to the Error caused by the teller not following my instructions. Had the amount I asked been left in the account... this would not even be an issue at all. SO... If i had to rate First Bank... It would receive 1 on a 5 scale. What happened to Customer Service? We have no issue taking care of what we owe... However I refuse to pay for someone else's mistake! Why when we were handling such sensitive information and the amounts we were handling was I not pulled into an office where we could communicate effectively and confidentially instead of out in the open in front of everyone! Again, after 4 years... just very disappointed and extremely disappointed.

Melissa Z. was my customer service rep for 6 years and provided superb service. Not only is she…read moreextremely professional, but considerate and kind throughout. I highly recommend Melissa and hope she is appreciated at Excite.

First, I'd like to state how much I've enjoyed having my auto loan through Excite. They've always…read moregiven me great rates and have been fantastic to deal with every step of the way. Second, I would like to acknowledge the outstanding work Melissa Zayehmoureh has done for me. I've got a situation where a dealer, whom I traded my vehicle to in exchange for a new-to-me Bronco, has failed to pay off the loan on my trade in. Melissa has been extremely helpful in navigating this frustrating situation for me (especially considering the failure of the dealer to pay off my loan has resulted in late payments). Highly recommend Excite: big "bank" perks with small "bank" touch.

I was assisted by Nate this afternoon. He was courteous and…read morefriendly. I have been a client of Bank OZK for several years.

I was a loyal customer of Allstate for over 10 years -- paid every bill on time, had zero…read moreaccidents, and trusted them to have my back when it mattered. That trust meant nothing. After my truck was hit while parked (completely not my fault), Allstate turned what should have been a straightforward claim into a frustrating, drawn-out battle. Instead of properly repairing a vehicle I had just purchased two months prior, they focused on sourcing cheap, off-brand parts instead of OEM, clearly prioritizing their bottom line over restoring my vehicle correctly. It didn't stop there. They even tried to fight me over a sensor, dragging things out further instead of resolving the claim fairly. Then, to make matters worse, when I needed a rental -- something I KNOW I originally had on my policy -- suddenly it was "no longer included." Convenient timing. After a decade of loyalty, this is how they treat you when you finally need them. Allstate is great at taking your money, but when it's time to deliver, expect delays, excuses, and cost-cutting at your expense. I will NEVER use Allstate again. If you value your vehicle and your time, think twice before trusting them.

Generally reasonable pricing (not the lowest) and service, until I tried to cancel the policy…read more Then they failed to acknowledge my request. I had to contact the State Insurance office to get them moving.

Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

I've been very disappointed with the handling of my State Farm claim through Rob Cutter's agency…read more The inspector did not enter the crawlspace, even though it was central to the moisture and mold issues I reported. My claim was denied, and after I raised concerns about the incomplete inspection, the same inspector was involved again. In my experience, communication was poor, and I do not believe the investigation was thorough. This has left me questioning the experience and qualifications of the people assigned to evaluate my claim. I strongly suggest anyone considering State Farm carefully review the policy's coverage, exclusions, and claim procedures before purchasing. When you need to file a claim, you expect a thorough inspection, clear communication, and a fair evaluation. I do not feel I received that.

Riegelwood Federal Credit Union is now REV and things are certainly different. I could be biased…read morebecause I've been a member there since I was a child and most of the women who were employed there were wives of employees of Riegelwood Federal Paper Mill.

I chose this company for Wind and Hail insurance. The initial rate was reasonable, but once in,…read morethey raised the policy rate significantly 2 times without notifying me. The notification came from the mortgage company around 6 months later. I don't know if they did this purposely, or just a lack of etiquette, but I would not do business with them again. Jimmy Hobson

SFI Group was very professional in handling any issues that I had after the Hurricane and they were…read morevery prompt with their service ! The owner of this company is the best ! Thanks Michelle