Marine Federal Credit Union Branch Manager Jessica Thorpe,…read moreThank you first, for your help with the matter of paying off my loan to Fort Liberty Federal Credit Union. You handled the work very professionally and were kind during the entire process. You were helpful to your employees when they had questions on how to help me pay off a significant car loan with a "sister" credit union so I would not have to travel to Fayetteville 2 hours away to pay off a car loan. I could tell also by your interaction with your team that you manage your team well. They responded well to your advice. I also appreciate your assistance working with me when recontacting Fort Liberty Federal Credit Union to ensure that the transaction went through well to ease my fears. It was even greater help to me when we realized that everything was not ok with the transfer, and you help me get it resolved. I do appreciate everything that you did to help me complete my loan payoff. Thank you, Stephen Moore

So I've always liked banking here, smiling faces, friendly staff and easy to still do banking with…read moremy old out of state credit union. Today I had the most incredible customer service by Joanna, talk about going above and beyond looking into my loan payoff (she knew I was in a rush for it) and contacting me to help explain what was going on. She absolutely didn't have to and this was more than customer service, this is being a good person and taking pride in her work. Totally made my day thanks again everyone there.

I'm not from Wilmington, so I was looking for a branch like we have around home. I went in and…read morefound two tellers at a small desk. These ladies were super nice, helpful and provided amazing customer service.

We have had nothing but an awesome experience with this bank for many years with our personal and…read morebusiness accounts. The staff is friendly, helpful and always calls us by name with each interaction.

I very VERY Rarely leave negative reviews (most reviews I ever leave are positive ones because I…read morelove when people are praised for their efforts)... HOWEVER, in this case I feel that it is extremely necessary. My husband and I have banked with First Bank since coming to Wilmington, NC over 4 years ago. Have had excellent banking history and no issues what so ever. I went Friday to Close out my account. It was an incredibly hectic day. I had movers at my home from 8am until 6:30pm. Since we were moving to Tennessee it was necessary to close the account that day! I went in and the bank was very busy due to it being a Friday and after 4pm. The associate who helped me was incredibly kind, as they always are. The usual teller that I see wasn't there that day, so I worked with whoever was next in line. I was closing our checking and our savings, getting 3 cashiers checks, getting cash to hold us over for the weekend and asked specifically to leave a certain amount of money in the bank to cover any pending charges that may come through as I was instructed that the account COULD NOT be closed as there were pending charges, and to place the remaining balance in a cashiers check. I did ask to stop any further transactions from coming through, including the Cards! (Clearly that was not done at all as I had to handle that on Monday when I was informed that we had a NEGATIVE Ballance which stemmed from the amount not being left in our account that I directed to handle any pending possible transactions) NOW... almost a week later, due to an error (NOT on my part, the correct funds being left in our account as instructed) where the tellers cashed out our Entire Account, my husband and I are in the negative, which we are happy to Pay... HOWEVER... the bank is REFUSING to waive the Overdraft Fees that occurred Due to the Error caused by the teller not following my instructions. Had the amount I asked been left in the account... this would not even be an issue at all. SO... If i had to rate First Bank... It would receive 1 on a 5 scale. What happened to Customer Service? We have no issue taking care of what we owe... However I refuse to pay for someone else's mistake! Why when we were handling such sensitive information and the amounts we were handling was I not pulled into an office where we could communicate effectively and confidentially instead of out in the open in front of everyone! Again, after 4 years... just very disappointed and extremely disappointed.

First Carolina does banking the RIGHT way! A true community bank that makes you feel welcomed from…read morethe second you walk in until you leave. From helping setup an account for my small business to assisting me with financing my first mortgage, I could not be more pleased with this branch. Big thanks to Donna Cameron who was instrumental in every step along the way. I am convinced there isn't a better bank in southeastern North Carolina!

When you talk to First Carolina bank, you talk to an actual human being in a branch - not somewhere…read moreout of the country. They offer several different checking account models to serve customers of all socioeconomic brackets. Also have top-tier rates on CD's and other investment programs.

Amina and her team are awesome! Rest assured they are 100% professional and the Insurance products…read moreare top notch. If you want no surprises and no hassle, go with Amina!

Amina and her team were very helpful when I changed policies. I knew there had been some turn-over…read morebut it was a pandemic. Her team even made sure I included a photo of my expensive RTT so it could be covered. I like her and the office team.

Great bank with great hours. It they were open on Sunday I would've given 5 stars. Friendly staff…read moreand are very helpful Leland, NC

The customer service is so warm, caring and professional. They even follow up to make sure that you…read moreunderstand the terms of service.

I was assisted by Nate this afternoon. He was courteous and…read morefriendly. I have been a client of Bank OZK for several years.

Seaside mortgage has taken care of my loan and also several family and friend's loans. They were…read morehelpful, available, flexible, knowledgeable, and took excellent care of us. They were great about working around our busy schedules. Everyone who works there works very hard for their clients and were very happy for us. They let us bring champagne after we sealed to deal to celebrate too. They are the kind of people who would help You even if you didn't end up doing business with them. Highly recommend.