We have had nothing but an awesome experience with this bank for many years with our personal and…read morebusiness accounts. The staff is friendly, helpful and always calls us by name with each interaction.

I very VERY Rarely leave negative reviews (most reviews I ever leave are positive ones because I…read morelove when people are praised for their efforts)... HOWEVER, in this case I feel that it is extremely necessary. My husband and I have banked with First Bank since coming to Wilmington, NC over 4 years ago. Have had excellent banking history and no issues what so ever. I went Friday to Close out my account. It was an incredibly hectic day. I had movers at my home from 8am until 6:30pm. Since we were moving to Tennessee it was necessary to close the account that day! I went in and the bank was very busy due to it being a Friday and after 4pm. The associate who helped me was incredibly kind, as they always are. The usual teller that I see wasn't there that day, so I worked with whoever was next in line. I was closing our checking and our savings, getting 3 cashiers checks, getting cash to hold us over for the weekend and asked specifically to leave a certain amount of money in the bank to cover any pending charges that may come through as I was instructed that the account COULD NOT be closed as there were pending charges, and to place the remaining balance in a cashiers check. I did ask to stop any further transactions from coming through, including the Cards! (Clearly that was not done at all as I had to handle that on Monday when I was informed that we had a NEGATIVE Ballance which stemmed from the amount not being left in our account that I directed to handle any pending possible transactions) NOW... almost a week later, due to an error (NOT on my part, the correct funds being left in our account as instructed) where the tellers cashed out our Entire Account, my husband and I are in the negative, which we are happy to Pay... HOWEVER... the bank is REFUSING to waive the Overdraft Fees that occurred Due to the Error caused by the teller not following my instructions. Had the amount I asked been left in the account... this would not even be an issue at all. SO... If i had to rate First Bank... It would receive 1 on a 5 scale. What happened to Customer Service? We have no issue taking care of what we owe... However I refuse to pay for someone else's mistake! Why when we were handling such sensitive information and the amounts we were handling was I not pulled into an office where we could communicate effectively and confidentially instead of out in the open in front of everyone! Again, after 4 years... just very disappointed and extremely disappointed.

I'm not from Wilmington, so I was looking for a branch like we have around home. I went in and…read morefound two tellers at a small desk. These ladies were super nice, helpful and provided amazing customer service.

The team of financial advisors, including my husband Larry Keith have earned my trust and respect…read moredue to how many times I have witnessed them doing the right thing for the client even though they would personally benefit with a different decision. I highly recommend the financial advisor team at Wells Fargo!

Amina and her team are awesome! Rest assured they are 100% professional and the Insurance products…read moreare top notch. If you want no surprises and no hassle, go with Amina!

Amina and her team were very helpful when I changed policies. I knew there had been some turn-over…read morebut it was a pandemic. Her team even made sure I included a photo of my expensive RTT so it could be covered. I like her and the office team.

JJ and Maryellen are an awesome team together with Brad Sizemore Insurance. They are prompt and…read morequick when it comes to quoting & addressing my insurance concerns. Very knowledgeable.

We contacted this company on the advice of our realtor as his recommended insurance agent. On Dec…read more30, 2015 I got a price quote for a new home that we were purchasing in NC. The quote for complete coverage was $673. Since we didn't know anything about this area and we were making the purchase from out of state we decided to go with this insurance. Less than one month later when we were in town and getting ready to close on the house we were advised the price had gone up to $729. (01/25/16). We were also told at that time if the house did not close before the end of January there would be another price increase. WHAT!!! That's 3 increases in less than two months. Unfortunately, time was of the essence and we had already turned the insurance information into the mortgage company so we stayed with this insurance. Our sigh of relief has occurred since we have now changed to State Farm Insurance before the anniversary date of the house purchase. Fortunately we didn't need to make a claim during the year that we carried this insurance. I suspect it might have been a confusing process as J & J Insurance turned us over to Brad Sizemore Insurance which shows on the billing statement as being All American Ins. Brokerage Inc. as part of Untied P & C Insurance. Had we stayed with the insurance for the second year the premium was going to be $924. We know this as they collected the money from the escrow account more than a month before the policy renewal date. Despite the fact that we had contacted the Loan Holder they paid this insurer which meant we had to pay out of pocket for next years State Farm coverage and seek a reimbursement from the insurance company that was paid. We have received the reimbursement which is the reason for the second star. In the future I would always stay with a major insurance company. The whole process was handled much more professionally.

I was assisted by Nate this afternoon. He was courteous and…read morefriendly. I have been a client of Bank OZK for several years.

Seaside mortgage has taken care of my loan and also several family and friend's loans. They were…read morehelpful, available, flexible, knowledgeable, and took excellent care of us. They were great about working around our busy schedules. Everyone who works there works very hard for their clients and were very happy for us. They let us bring champagne after we sealed to deal to celebrate too. They are the kind of people who would help You even if you didn't end up doing business with them. Highly recommend.

Melissa Z. was my customer service rep for 6 years and provided superb service. Not only is she…read moreextremely professional, but considerate and kind throughout. I highly recommend Melissa and hope she is appreciated at Excite.

First, I'd like to state how much I've enjoyed having my auto loan through Excite. They've always…read moregiven me great rates and have been fantastic to deal with every step of the way. Second, I would like to acknowledge the outstanding work Melissa Zayehmoureh has done for me. I've got a situation where a dealer, whom I traded my vehicle to in exchange for a new-to-me Bronco, has failed to pay off the loan on my trade in. Melissa has been extremely helpful in navigating this frustrating situation for me (especially considering the failure of the dealer to pay off my loan has resulted in late payments). Highly recommend Excite: big "bank" perks with small "bank" touch.