Initially there was a long wait time to see a customer service representative. I was lucky to have…read moreNaseem D ask how she could help me? Naseem was very thorough, Professional and knowledgeable. She addressed my concerns with a lovely smile and care. After Naseem addressed my concern on her end, she clearly explained the next steps moving forward. Thanks Naseem! 5 stars to you for a job well done!

Lazy. Point blank lazy. No ac in the building with 90 degrees. Only have one person working in the…read morebooth. Have terrible attitude when asking a simple question... Narreim in particular. Was just coming in for a simple change of address and it took over an hour. there was only 2 people ahead of me. 5 mins before closing is when i got seen. Don't come.

Was a customer for 6+ years, never carried a balance. Closed the account. After it was closed,…read morecapitol one reversed a contested charge without sending me a notice or statement. I didn't find out until I received a notice I was in default and owed late fees. I called, the issue was identified, the contested charge case reopened. The very next day they charged me another late fee exceeding the reversed charge. Refused to remove their own late fees generated by their own lack of communication created by their lack of advocacy on my behalf as a consumer using their products. Opinion, a disgusting and thuggish way to conduct business - but as long as they get money they don't care. Recommend AMEX for cards, Santander for other banking services. These guys are greasy.

You guys used to give me 24 hr grace period. Without any notice I am suddenly not getting the grace…read moreperiod. Nobody will call me back about this issue. I believe the account was initially set up incorrectly, but I am thinking about getting a lawyer, because i'm sure i'm not the only one suffering from this. I am a small business and this is a nightmare. I spoke with "Allie" id number whf946 and she was able to do nothing to explain the problem or help in any way.

If I could give them minus 50 stars I would. This is the worse bank EVER!!!! Their online…read morebanking is out of whack, doesn't make sense and is incorrect, you cannot download the transactions to Excel and when you do download them to .csv they leave several transactions out so the list isn't correct. They say they're open on Sunday on the inside door but the outside door says otherwise......which one is it?????? ' Onto the Montclair branch: one thing I have to say: "FIRE LOURDES ALEMAN!!!!!" Revamp the whole entire place with all new staff or a real bank like PNC or Chase. Just stay away from TD Bank!!!!!!

These people and the manager aren't helpful at all. They have terrible customer service. I'm…read morethinking of closing my account because of this type of employee.

Disorganized..you'll wait forever even if u had an appointment. Can management answer why they…read morechange workers every so often everyone is different every time I come.

Put a security at the door after 5-6pm to avoid homeless people from sleeping here. This was we the…read morecustomers can have 24/7 access to our money. Now we have to use other local banks and wait 45 minutes in line to access our koney

I dont bank with this bank but I make deposits into my ladies account and they are always nice…read morepolite and welcoming when u come thru the door they greet you and they handle their business..the teller with the short hair and glasses is wonderful, they are just a great staff together, the other teller I believe her name is jamillah jones, she and I was talking bout ole school music but not skipping a beat she was on point, she handled her business as if we wasnt engaged in a fun conversation...they make sure they serve u to perfection I like the staff and the way they engage with their bankers...its just awesome &

I've been coming hear since I was a child and opened my first account as a teenager. This bank has…read moregreat customer service all the time. Kind and friendly bank employees from the tellers to the security service !

Not my favorite chase bank. No real parking around and when you finally get in there is usually one…read moreteller helping a line full of guests. There are 3 atms in the front , which 2 is them dispense $5s which is very convenient. The staff isn't super friendly but they're also not terrible. Wouldn't hurt to smile on occasion. The security guards they have are ALWAYS terrible. Good luck on your visit! *please vote below if you enjoyed he review*

No matter where I live in the world, I love my Chase Bank. Nice and convenient location when I…read moreneeded to pull and put some money away on my trip. Professional employees helped me and took care of me here. Parking is non existant around this bank, but I manage to still take care of my business.

Why am I not banking here?!?…read more I came in today to pay off my car loan in full and the process could not have gone better! I bank with Chase but the loan was through Wells Fargo. I was greeted right away, I was sat down and we got right to business. I believe her name was Nireya (sorry if I'm butchering it), she was fantastic! She called the dealer service and got every last bit of info I needed. We opted for the right transaction method for me and then I went off to the teller to hand in a check. He was super nice too! I've never seen such happy people at a bank! I've dealt with my fair share of banks too. He was super helpful and even congratulated me on finally paying off my loan. I'm definitely gonna keep an eye out on any specials to start a checking account here. There's plenty of parking too, the drive thru is super convenient as well. Can't wait to bank here!

This review is short sweet and simple…read more Parking is always available. Employees are always helpful and quick. They're informative and honest when I've been here to ask about loans or when opening accounts. Only time I've ever had an issue with the ATMs is when it wouldn't receive any more deposits for the day. Yet, that's not an issue because they have easy access to other on site ATMs.

Was ok, line took a long time, l requested use of the bathroom and was granted access but it felt…read morevery awkward/unwelcome, the signage outside was not obvious from Bloomfield av. And no pens or pops? Did not see dog treats either... just seemed unfriendly

If I could give this bank a minus 50 I would. The deposit of a check has an 8 day hold on it which…read moreis ridiculous even though they say six. Their online banking is absolutely horrible and makes no sense and is totally out of whack. You cannot download your transactions into Excel and have to use .csv and when you do, not all of the transactions are there and lots are missing. Their door in Orange, NJ says open Sundays 11 - 2 but the OTHER does says closed on Sundays.....well which is? Some clarification would be appreciated. You can't get a card on site like a real bank like PNC an have to wait in the mail to get a stupid debit card; Onto the Montclair Branch 233 Bloomfield, 2 things to say: "FIRE LOURDES ALEMAN ASAP ASAP ASAP ASAP ASAP & revamp the entire place perhaps with a real bank like Chase or PNC. This bank sucks all around in every which way from providing inaccurate misinformation to Lourdes talks to you like you're 10 year old child.

Worst Bank Ever. ATM machine took my money (deposit), DIDN'T credit my account, and now PNC Bank is…read moresaying I have to wait 10 business days before any action is taken. Feels like Robbery to me. It's this why they push you to make deposits through the ATM???

This is fraud. Response to my concerns were there NEVER WAS…read moreA COMPLAINT authorized by me for the total balance of the transaction with uhaul. The 59.00 transaction/charge was ALL that was disputed. the 331.62 was accepted by uhaul and satisfied what they said I owed. THE RECEIPT ( photo) Was sent to you via email to verify that. My money should have been returned to meas it should have never been taken or debited from my account. There are ALSO wire transfer notifications ( International?)on my account for which I'VE NEVER USED AND DID NOT REQUEST OR AUTHORIZE. sh** FRAUDULENT, okay? To if there was any SINCERE EFFORTS to resolve this, the would have considered Zelle or whatever type of transactions that have recently been reported in scams such as this one.. No, the email you sent is UNACCEPTABLE.. Show quoted text .. in addendum; "MESS" sounds like someone perpetrating the representation of Wells Fargo or claims escalation.. A fraudulent response. Show quoted text

Usually able to get great help here. The security guard is friendly and keeps things moving orderly…read morewhen it gets crowded. Sometimes at night there are homeless people in the ATM area.