Meh - it's my $ - why must I keep $100 balance? Im too lazy to change my billing pmts or Id close my checking account here. I concur w the first reviewer both about the teller friendliness & ATM. Todays manager was excellent. Got me out of line bc the other customer had a large account. Handled my transaction privately. Im so special. read more

It gets worse everyday, 20 minutes with 1 car but 3 people in the window. Don't open 2 lanes if 3 people can't handle it!

Horrible Banking Service Experience with clerk and branch manager combined. When a customer requests to speak with a manager after an unsuccessful exchange, the customer service issue has obviously not been resolved ...and hence, pushed up to a higher level seeking resolution and remedy. At least that's what I thought. However, in this case the bank manager's interaction received an epic failure. A letter of reprimand along with a supervisory demotion is recommended for the following unprofessional and deplorable managerial behavior: (1) Not Actively Listening to the situation facts, (2) Refusing to address valid concerns voiced, (3) Not offering ANY level of managerial customer service help what-so-ever, (4) Adamantly defending substandard performance and promoting poor work habits as they pertain to the basic levels of customer service outcomes; as a manager. In these uncertain times, individuals in service positions need to display much more humane qualities such as: kindness, consideration, and quality performance when servicing the public; via solution based interactions or dignified treatment PERIOD. A great many qualified people that are currently unemployed stand ready and willing to fill the jobs of those who demonstrate incompetence and indifference. TD Bank Blackwood, NJ Branch receives a Substandard Ranking below ZERO! read more

I went to use their ATM machine in their lobby. I used my Bank of America ATM card, which at the counter they take every time to give me the cash I request. The ATM machine kept my card and would not give it back. I had plenty of cash in my account. I went inside to get an employee to open up the ATM machine and they told me it wasn't their machine. I was also told to call my Bank of America and request a new card since I had "lost" mine. TD Bank stole my card and would not give it back. That's my version. I yelled at them and called them thieves as one of the male employees tried to escort me out with his hands and arms outstretched as if he were going to physically get me out. I warned him loudly to not touch me. This is a mafia bank. They steal. They lie. And they put off responsibility onto others when they are the ones clearly in the wrong. Bear in mind, they say that the ATM machine is not theirs, yet there was no sign posted to tell me that beforehand. They screwed me over. They need to go. They're corrupt. And what makes it all so insidious is the fact that they grease the palms of lawmakers to make everything corrupt they do seem "okay". read more

I'm really torn writing this review because I truly do enjoy being a TD customer and the tellers here are amazing they are always so friendly and helpful and remember all the customers! They make banking an enjoyable experience here! With that being said, however, on the weekends their ATM always runs out of cash especially at the busiest times of the day. Huge inconvenience considering that if I use and ATM other than an actual TD bank one, I am charged a fee.the managers are also rude about it when it happens and let you walk all the way inside then tell you to leave or get in line. read more