I began receiving workers compensation checks from a major bank when I opened an account with TD Bank, if that isn't frustrating enough I didn't receive a check for a month before the Christmas holidays. Upon receiving a check the Saturday before Christmas I was elated! What slipped my mind was the process of accessing the full check once deposited. Having insufficient funds attempting to buy Christmas gifts, I called customer service and the woman was very understanding but said she could not see the picture of the check I deposited in order to compare the several previous checks I deposited throughout my time with TD Bank and so could do nothing for me accept advise to go personally to the bank nearest me. I went to TD Bank the following day, Sunday and the head teller did not even look at my account to offer me the first 100$ I can access from my check. In tears, literally no gas in my car I called the customer service department again. They were very sorry and said my funds would be available Tuesday which was Christmas Eve. I waited until Tuesday and planned to close my account. Obviously upset I told the clerk I want nothing to do with this bank, I had had three pending fees on my account which one was gas. Irate I said to just get a calculator and subtract it because I want nothing to do with this bank. The same head teller came over, having already dealt with her lack of assistance I asked to speak to her supervisor, she said I am it, I said no whoever is above you. She told me to calm down or she would call the police. Only being disgusted with the bank, not threatening or even using profanity since I had my 4year old son with me, I told her go ahead call the police. What I did not expect was for her to outright lie to the dispatcher saying she had an outraged customer, yelling at everybody and banging on the counters but when the police arrived she lied again telling them I had been there for the past few days yelling at them. Humiliated, fighting back tears as the two police officers stayed, canceling backup, ect I only received $1,500 from my check of $5,300. The police knew I was of no threat because they didn't take any statements and actually left the premises before I did. Again I returned home shattered and again in tears calling the 1800 number, they were able to connect me with the Regional Bank Manager who called me back saying I was being 'difficult' however if I can reach him the head teller surely would have been able to reach that branch manager or the same Regional Bank Manager I spoke with instead of falsifying my behavior to the police. The Regional Bank Manager said he would call me Thursday after Christmas Day and that I could go to the second nearest branch to close out my account and collect the remainder of my balance of $3,700 which showed up in the system regardless of the pending transactions. Wednesday I planned to drive down to Florida because my father needed surgery. I left a message stating I would be traveling to Florida. Having arrived Sunday, I went to the nearest TD Branch in Florida expecting to withdraw the remainder if my check. Only I found out that the remainder was mailed to me Friday the 27th. I had to immediately do a forwarding address so that the check could arrive at my parents house. It is now January 13th, I have absolutely no money, no call from the Regional Bank Manager and I have missed an interview for a job that was to be tomorrow but I cannot travel because $3,700 is floating around in the mail. I will never do business with this bank in my lifetime nor will friends and family do so either having witnessed the professional manner this bank hires and the way they tolerate the treatment of customers. read more
