I rarely ever give below 3 stars on Yelp but this branch, specifically the service of one non-teller employee, is just terrible. When I wanted to open a line of credit, I was told it would take 4 weeks...it ended up taking 12. The few times I've been in the branch, I've had to wait...wait...wait, and wait some more. The employee was talking to and assisting customers that came AFTER me while she saw me waiting. Just extremely poor customer service. It took them an HOUR to send a wire. At my other non-TD bank, it takes them 10 minutes. From my experience, not all of the employees here are bad, just one of them is terrible. read more

This branch was fine before, however since sometime last year they are horrible. Early this yr. my checking account had holes 3 times during Feb. and March totaling almost $600 !! and they told me it was hackers .. ?? Problem (to them) was I never used my debit card EVER, except at their branch. This branch had been real keen on using debit card that I must use on every transaction esp. since last yr. and they practically told me that I should use TD app time and time esp. short Spanish/English speaking female assistant mgr. since last yr or so that I've seen for few yrs. and I told her "I'm scared of hackers." So I never used app nor their debit card anywhere. Then last Summer, they had new S.&E. speaking cashier and then I received an email to rate her performance and I was busy at the time and when I got back to email, it expired AND(!), when I stopped by following wk. they, both, Korean mgr. and that employee was hostile to me saying "other customer's good review (got her hired)?" She was practically huff and puff to me! During Oct. 2024, I got 2 CD w. her totaling 6k and she practically high jacked my debit card while getting 2nd CD of $4k, placing my debit card right in front of her during whole process of very slow typing and salivating over $4k cash which made me very nervous. After 2nd. CD transaction she didn't even print out any CD paper saying I will get CD # and all in email but it never arrived which I didn't think much wrong was committed. Few mo. later, I had incident of forgetting (thought I did) to retrieve my debit card after withdrawing $50 at their ATM which I remembered while I was in usual transaction w. her and they (both dual speaking casher) told me that ATM swallows after certain time... I told them I will think about ordering new card after their OK to used my ID on later transactions, then when I got into my car, I found debit card in my wallet(!) so it was one of my automatic behavior I guessed :) I didn't bother to tell them "I found my card" and that's what caused all these incidents of my debit card holes I think, They must thought other bank customer took it or who knows what. Anyway, someone used my debit card 3 times total of almost $600 afterwards. Problem (to them) was I never used it nor lost it. When I finally brought that issue to other branch (I was scared because this branch told me it was hackers) and promptly issue was resolved and got back all my money. Then one evening, that Korean mgr. called me from this branch phone (so I had to pick up ) saying that I was falsely accused her and it is serious/wrongful (as if he/they had right to .. what I don't know) and that I did indeed used my debit card so I said I never lost my card at their branch, then he tells me hackers could gotten my debit card # out of my wallet while at grocery, etc. and I told him I coved my wallet w. aluminum foils and I never, ever used their d.card anywhere, then he repeated " .. never used card .." as if some sober moment, then he tells me it was Lena (or Rena) ?? repeating, instilling that name to me ?? I think all of them at this branch is rotten to core except one female I saw on Saturday last Winter. (She was working full time past 3+ yrs.) She finally printed out my 2nd. CD paper to lets me know CD #, maturity date, and amt.! thought it was 2k not 4k !! When March came I got 1st. CD out in Cashier's check and that horrible cashier (by then she became bigger/taller w. low deep voice, told me I can get next CD out from this branch only which .. ? She, they made me feel uncomfortable so I got c. check cashed at other TD branch to deposit into my other bank acct. By then I couldn't trust them w. any of my other bank account #s ! So why are they so unlawful, so greedy to the point of stupidity? They must gotten away with so many evil deeds so far to want more and more. This branch is one of evil run TD bank. Don't know where they come from but there are more of better run branches of TD bank. read more

People that work there have always been very helpful to me, and as a disabled person, have always been very grateful to them. Maybe one suggestion, maybe hiring another clerk , would at times , speed up the process . read more

I recently got talked into serving as the treasurer for a local sports league. The account is with TD Bank, this location is closest to my house and so I found myself visiting it. So why does it rock? Well for one thing there are the hours. They are open after noon on Saturday and, wait for it, SUNDAY!! There are weekdays they are open a little later as well. The awesome hours really help out when you work a traditional job and need to take care of club payments regularly. This account does not have a lot funds in it the off seasons after the awards gatherings. While I expected there to be charges in the off season TD Bank I was pleasantly surprised to find the account had not gone into the negative during the summer. I am very happy with TD Bank for this purpose and considering switching our personal accounts here too. read more

TD Bank works best on Sundays. Natalia is a great banker and able to help on the spot with all my transactions.

the manager mike and the lady teller gave the most informative, inviting, and helpful assistance. Im very happy to work with TD bank

I had called looking for red envelopes that were given out for the Chinese New Year that passed last weekend for my son's school project. Person who answered the phone said they can only give 2/ person. I needed 20. He refused my request. Chinese New Year has already passed, what use would they have for it now?? Poor customer service!!! I won't be coming here. read more

I sometimes make last minute deposits on my way home from work and today an associate returned one of many checks, claiming the date was not fully written out since it was missing the year. Essentially it had today's date on that check but our customer had forgotten to write "2018." I didn't pay no mind, assumed she was a new associate and asked for the manager. The manager to my complete shock tells me she can't deposit the check because the year wasn't written out. Mind you, this is a business deposit from one of our customers and there's an invoice number in the memo. I think I actually said "wait this isn't really happening..." The manager claims the check date could've been 2017 for all she knew and they can't deposit a check after a year has passed. So the manager is claiming that this brand new check written out to our company has been in my hand for a full year, and today I wanted to deposit it with multiple other checks dated for today as well. To top it off, I just realized this would mean that our customer coincidentally, exactly one year ago, had forgotten to write the year on the dated check, on that very day. Does this scenario seem more plausible than our customer forgetting to finish writing the date because she was super busy? It's also disheartening that her associate is learning customer service from this same manager and its just creating a cycle of awful training. For the record, I've had other branch tellers tell me "oops look like your customer forgot to write the check and hand it back to me, or they don't even bat an eye since they can comprehend the scenario and not wasting the client's time. Strange day today, super inconvenienced. read more

Service by bank employees is great!!! TD as any large bank... is bad!!! I have had an account with TD and they enforce a 1000 limit on e-banking... dumb!!!! I understand a limit but us1000 ebanking deposit in 30 days just an idiot can set it!! Who has a need to e-deposit less than 1000 dollars in 30 days? Please be serious!!! read more

I went to TD Bank on Little River Turnpike, Annandale, VA February 2, 2023, to move money from my account into a different bank. I personally requested bank manager, Elena Lipenschi, not to renew my CDs over a year ago. She apparently did not follow those instructions. Therefore, I was charged a cancellation fee to close a renewed CD which I never requested. Ms Lipenschi remembered the request, but stated to me it wasn't in writing so therefore it did not have to be actioned. She closed one of the CDs, but I had two and had to pay a cancelation fee on the one she renewed. Interestingly, now the bank indicates that it was all interest earned or approximately 3 months. I am not able to tell what is really going on, as no record of the CD is online and the receipts doesn't reflect the charges. Is TD Bank hurting for money that bad that they have to cheat customers out of money? How is this even legal? Customers beware, these people will rip you off and they are incompetent. read more

I am sorry to see bad reviews here but in my experiences ... Service are always on point. The staff are always nice and accommodating. They are the reason why I deposit my checks in person rather than mobile deposit. No complaints at all. read more

I had to update my review for this branch because I had to wait so long to be helped. Usually there isn't an issue but today was ridiculous, almost a half hour. In addition, I came to close my account because the fees are just too much and Wells Fargo has $0 fees per month if you make ten debits per month. All in all it appears my decision to move on from TD Bank is a good thing. read more

Ok. Wait time was kinda long. But service was awesome! I don't write reviews much but I just had to give the store a lot of credit. Thanks,

I've been a TD Bank member for over 10 years while living in 2 different states. It's hard to do business at this branch and explain an issue you're having. They don't hire team members that speak english. I don't mind restaurants where this is an issue read more

I was a former Riggs (turned PNC Bank) customer for many years. TD Bank in Annandale is great. They have a great group of people here, and I cannot say enough good things about the managers and staff at this bank. They are very pleasant, professional, and yet very personable. Highly recommend. read more