I am filing this complaint due to misleading information, poor communication, and delays regarding…read morea refund for internet service equipment. I was initially told that true fiber-to-the-home internet service was available and would be installed at my residence. However, I was sent a cable modem instead of fiber equipment. Because I understand the difference between cable internet and fiber-to-the-home service, I contacted customer support before the installation appointment to confirm the correct service was being installed. During that call, I was reassured multiple times that fiber-to-the-home service would be installed and that the technician would arrive with the proper equipment. When the technician arrived the following day, he informed me that he did not perform fiber-to-the-home installations and did not have the ability to install the service I had been promised. Based on that information, I immediately canceled the installation. I was then told I would need to return the equipment before the refund process could begin. I returned the equipment within approximately one hour of cancellation. After returning the equipment, I was told the refund would be processed within 48 hours. It has now been over 96 hours, and after contacting customer service again, I was given conflicting information and told the refund would take an additional 3-4 days, with representatives stating there was nothing they could do to expedite the matter. My concerns are: - Misrepresentation of the type of internet service being offered - Inaccurate information provided by customer support - Poor coordination between customer service and field technicians - Delayed refund processing despite immediate equipment return

I live with my life partner on Laurwood Dr in Holt's Summit Missouri who has mediacom where we live…read moreand from what I've seen the only thing in my personal opinion that Mediacom succeeds in quite frankly is with providing their customers with the absolute worst quality Internet service ever with consistently unresolved issues of outages that occur morning afternoon evening and late at night on a daily basis that continues to remain unresolved as a direct result of the constant excuses and empty and meaningless promises made by mediacom customer service and support representatives on a seemingly regular and routine basis of any sign in sight whatsoever in the slightest bit of any actual fix and end to consistently unresolved issues of internet outages that occur morning afternoon evening and late at night on a daily basis that continues to remain unresolved

I could not hate my new phone more than I currently do. They talked to me into trading in my 13 Pro…read morefor a 17 Pro. Worst fkng decision. It will not connect to my car. Logged me out every website, email service and authentication service I have. It's a pain in the ass.

I purchased a new iPhone yesterday, when I did the transfer, only a few things transferred. Went…read moreback to the store I purchased it at this morning,, they couldn't fix the problem. This afternoon I went to a different Verizon store and employee Billy Murphy fixed everything!!! So nice to go into a business and someone can actually help you, thank you so much!

I only give this company three stars because I've been a customer for over 20 years. I have read…read moreall of the other comments and understand everyone of their grievances. I have had similar, if not the exact same ones. I have had both Internet and cable with them the entire duration of those two decades. What I have found is that living in a college town things expand so quickly that mediaCOM cannot keep up with the demand for customers. Therefore, they lose points in simply poor management of the company. The local office in my town is wonderful! Kathy, Frank, Derek and Scott. Have made any issue I have had extremely painless and they are always incredibly helpful. But, their phone support is simply pathetic. I have found contacting them through Facebook is more beneficial than trying to actually contact somebody by phone if you have issues that you cannot go down to the office and deal with. Sure they are not the most reliable Internet and TV provider in the world. But, out of 20 years I have never been willing to switch to a different provider because they are always willing to work with me.

I have been paying for 300mbs service since MediaCon forced me to upgrade from 100mbs a long time…read moreago. I have been complaing to them that internet service is not stable and that speed test shows speed is in the 20 to 50 mbs range. If there is anyone that is thinking about getting services from MediaCon DON'T TRUST THEM!

Good company. Helpful staff when available. But the outside of this place shows how little they…read morecare about customers.

Was in there today to help a friend get a new phone. My friend has extreme and obvious medical…read moreissues. We sat at a table that CARTER and a client were at, but have moved. "We're sitting there!!" exclaimed CARTER. Client left from counter. We had to return as my friend didn't bring his phone or ID with him. Has to wait in line over ten minutes before getting help. We chose elsewhere and got a much better deal with far superior customer service. Same lack of customer care as when I was with T Mobile long ago.