We left our dog for daycare, as we have done many times, but unfortunately we got tied up in…read moretraffic on our way to pick her up. We called telling the staff we were running late and could they please wait a few minutes for us to get there. The answer was "we can't stay after 6pm for safety reasons" and that we would have to leave Emma overnight, which is what ultimately happened. Then when we picked her up in the morning, they had the balls to charge for boarding, even though I still have prepaid daycare that hasn't been used up. They have my money for that, but gave me a bulls--t story that it's a different service, so I couldn't use it as payment for the boarding. This place is totally about their own convenience and the cash flow, not how a person cares about a "Family member" They also said there is NO ONE in the building after 8:00 pm. Suppose there was a fire or other emergency, the animals wouldn't stand a chance. I am definitely going elsewhere for vet veterinary services and have had them send all of my records to me. It's a shame, because I really like the doctors here, but the manager and her attitude is beyond words.

I absolutely love this place! Dr. Winter & her staff are fantastic - super knowledgeable and always…read morethe sweetest people! The facility is very clean and always smells great! I love that they offer daycare and boarding as well! My dog loves coming here and we will always recommend them to anyone looking for a veterinarian.

Everyone here is wonderful to My fur baby Mimi. They're gentle, patient, and reasonably priced…read morecompared to other vets I've been to.

Gave me the option of putting my cat down because I asked for a cast or a taping for a cracked arm…read morebone. I though she was joking but she wasn't I just couldn't believe it.

We've been taking our Chiwinnie here for almost 2 years. We came by 'advice of a friend' and they…read morecouldn't have been more spot on. The DVM's are wonderful, as well as the staff and technicians! Every treatment is discussed beforehand, and so much care is given to our fur baby, as it should be as he is part of our family. This is an exceptional clinic and we'd never take our pup anywhere else!

I love this place. After spending years at another vet, my neighbor recommended Dr. Mattson, who…read moresaved the life of her puppy. This place, and the folks in it are wonderful. I brought a newly rescued senior here for a checkup and received a loving and pragmatic checkup. This is my new vet. :)

During our darkest moments, having to put down our 10yo dog at 11pm this facility was…read morecompassionate, understanding and caring. They had seen us a week prior and helped get our guy thru for 24 hours until we could get to our normal vet. 5 days later when his rapid decline came after hours we had to return. They didn't pressure us into tests or treatments. They recognized he was actively dying and we needed to help him cross peacefully. For the more mundane aspect, pricing was comparable to any other vet we've been too. They even sent us a condolence card when our normal vet did not. While I hope no one ever needs to use them, I would recommend them time and time again.

If you love your pets like family, do not go near this place!!!…read more This was an unbelievably awful place full of incompetent, untrained, unconcientious owner vet and her receptionist and likely techs as well. My beloved cat who was 18 years old, diagnosed December 2024 with cancer was in her end days and on Sept 1, 2025 I had to make the excruciating decision to prevent any additional suffering for her. I took her to Vets ER because my regular Vet was out of the Country & had recommended them. The owner veterinarian was wearing nose ring, many bangles. First, she did not administer the right dose to help my call fall asleep before the lethal dose and she suffered. I cried out for help, they wisked my cat to the back and locked the door. I heard my cat crying! One of the Vet's bangles got caught on the first intravenous tube in her right paw and pulled it out! They had to reinsert another tube in her left paw. I have to live with knowing that during my beloved cat's final moments she was terrified, confused and suffered. It was not the peaceful parting we who loved her had planned. This vet, by her incompetence, lack of professional maturity and lack of true caring and compassion, caused my family overwhelming grief and guilt due to her incompetent actions. I wish I knew where to go to hold them accountable for completely avoidable tragedy!!

Everyone here was so sweet and the doc is so knowledgeable! Our elderly cat had surgery here and is…read morerecovering nicely (technically they do the surgery at a different spot, like human doctors often do). Not a flashy building but the exam rooms are clean.

Seriously so thankful I chose here to bring my baby prince. First off, all the staff is so nice and…read morehappy, and they all know him. They make him feel like the most popular kitten in the world. Plus they are very knowledgeable and helpful. The vets are amazing. They're super caring and easily answers any questions. All the assistants are definitely animal lovers and treat each pet like their own. My oldest son is not the easiest kitten but they still treat him like royalty. This has been my experience with all three of my cats. They don't push things on you but also give you options for when you are concerned for their wellbeing. They know pets are family and treat them as such.

Very friendly environment. Staff and Drs have been nothing…read morebut professional. I walk in and feel very welcomed, they greet my pet as if their own.

Super disappointed with a recent boarding at My Pets. My Pets Animal Hospital has been our vet for…read moreyears. I've boarded the family Goldendoodle (Max - http://tiktok.com/@mackymaxdoodle) many times without any issue. I recently had to leave town for a family funeral for the weekend. I dropped off Max Friday. I should have known things have gone downhill at My Pets when they had lost his reservation and the pre-paperwork I had completed prior to his arrival. Max apparently did well on Friday however on Saturday evening during a family funeral gathering, I received a long text explaining Max had growled while the handler (Sasha) went to let him out. Without discussion, the handler texted to inform me they had decided to sedate Max. He had already stayed the night prior with no issues. They also informed me of the medication cost and additional expense to administer the medication. They promptly sent a video in which they took a second effort to enter the cold prison like room, walk to his cell, and without being friendly to him and calling his name, they clanked the door latches and yes, he made a purring/growling noise. He appeared very nervous and scared. I asked for Dr Donna to call me as I didn't want him sedated and didn't understand why experts were unable to handle a family dog as they have many times before. I let them know to open the cage and invite him out and he'd be fine. I didn't get a call from Donna. Instead, I received a long text from Donna explaining that she had told the handler to sedate him and that was their policy. I told her I didn't want him sedated and that I would leave the out-of-town family gathering and come get him ASAP. Donna informed me I should get Max behavioral training (super well-trained family dog) and that she would call me to discuss the issue the following week. It would seem that it's My Pets staff that needs the training. They are supposed to know how to handle dogs while boarding. She also informed me that Max had disrupted hers and her staff's weekend. As it got close to pick Max up, I texted and asked how they would get him out of the cage as I didn't want him sedated. I received no reply. The same handler got him out of the cage and brought him to me (somehow without sedating him). Everyone at the front desk was "unsure" if Max was sedated including Sasha. It seemed there was a lack of transparency and trust as in his returned items was a bottle of pills with 4 pills unaccounted for. I informed them that he is a family member and didn't deserve to be drugged because he had a handler unwilling to be friendly to him and quite frankly was probably scared. I will never return Max to My Pets. He deserves to be treated with care and the handler failed to do so by intimidating him while he was in a vulnerable state. When Max first went to My Pets, they would greet him by name and even bring him a Licky mat with cheese whiz. This isn't even close to how he was treated during this boarding stay. Also, Dr. Donna didn't follow up and call to discuss like both her and her staff said would happen. Very disappointed and do not recommend boarding for your fury family member.

The vets are great and they offer grooming and lodging for you pets. The staff is kind and they…read moreoffer puppy plans for your new pet. If you are in Lakeland, give them a call.

Absolutely amazing! The entire staff is loving and has such big hearts. They really care about your…read morefur babies when you bring them. ​We absolutely love Cleveland Heights Animal Hospital. They treat our fur babies like they are their own. Dr. DeGroat is such amazing vet. We can tell the love she has for animals. This is why she are our primary veterinarian!

The absolute best vet!! I met him when he came to my home to euthanize my older dog about 5 years…read moreago. He was knowledgeable, caring, patient and kind. It was then I discovered he had a private practice as well. Ever since then, He has taken care of my 3 dogs. I can't say enough good things about him. Highly recommend 10/10. I am so thankful for him and his staff!

The dr who came to help our saint bernard cross the bridge was very nice and gave us the time we…read moreneeded to say good bye, the only compka8nt we have is the person who brought Thor back to us dropped him on the porch rang the bell and left. If a thief would of decided to grab and not look that it was from a cremation place. Our Thor would of been gone forever and we of never had his ashes back.

Used them for a decade, then poof they sent a cryptic email all dear John like . Wish the Doctor…read moreand staff well but damn...

Dr Vanessa came to help our sweet Lucky over the rainbow bridge a few weeks back. She and her staff…read morewere so kind to my husband and me and our 17 year old dog. She made a very sad day bearable for us. Chris Mavrikos