Maddox provided exceptional customer service from start to finish! We are in town visiting my…read moregrandma and we ran into unexpected plumbing issues, and he truly saved the day. He was incredibly patient, took the time to explain everything in a way that we all could understand--even drawing a picture to make it crystal clear. His kindness, and expertise quickly got everything back in working order so we could get back to enjoying our vacation. It's rare to find someone who genuinely cares about their customers the way Maddox does. I only wish we had customer service like this back home! If you need plumbing help, I can't recommend Maddox highly enough. Thank you for turning a stressful situation into such a positive experience!

Not a great feeling when you get three other companies, telling you, you've been taken…read more I called made an appointment for a septic pump, the lady said it would be $370. She never warned me about possible up charges or extra fees. She was always polite with my questions and scheduling and returned my call. The bill came to almost double for pumping. I was told my outlet pipe needs attention. (This was not part of my bill) I was quoted 3 to 10 grand. Calling around getting estimates other companies to show up asking questions. That's when I was told I was taken advantage of, they charge between 350 and 400 flats fee. One includes digging up the lid. I felt very naïve and embarrassed after talking to other companies. Other than that, the guys were polite and answered all questions and worked diligently to complete job. It's Just a shame greed takes precedence over service.

Absolutely amazing service. We experienced sudden backup from our sewer lines…read more The first visit was on a weekend and they were at my house within an hour. Got things working, but then we had another issue a day later. Jason came back and cleaned everything out again, but did not charge me because it was from the original issue. The following day, it happened again. Ben cleared the problem, but then began mapping every line I had and found there was a plastic line leading to the outside of the house where the should have been an external clean out. Spencer then showed up with another gentleman with more tools and better cameras. We had had a window well put in and did not realize the cleanout had been broken in the process. They dug down (manually with a shovel) about 3 to 4 feet until they found where the cleanout pipe had been broken. They flushed it out, ran the camera to make sure there weren't any surprises, fixed the cleanout, then cleaned everything up (including putting away some hoses I had loaned them and closing all the gates). Initially, they were not going to charge me again! There's no way I could feel good about that. They worked so hard to find and resolve the issue, which they did: permanently. Everyone was so nice, hard-working, and unflappable with the issues that arose. My home is older, so I am setting up yearly maintenance with them, and will be, happily, doing business with them for a long time to come. I cannot recommend them enough. Through a really difficult and stressful event, they made it not only bearable, but even pleasant at times because of their demeanor and candor. Thank you, Jason, Ben, Spencer, and everyone else who helped us. You are amazing.

They do a fantastic job! We've had them pump our septic tank several times. They even installed a…read morenew septic field for us. They are great to work with. Very professional & knowledgeable!

BESURE AND GET YOUR PRICE UP FRONT. I got a bill here that is double the most I have ever paid…read moreto get a tank pumped. To include $175 dollars just because he felt like it (at least that is what I could gather from the explanation of the charge). They did the job so not totally taken advantage of just $300 dollars more than originally quoted over the phone.

From the owner: Action Rooter Service and Young's Septic Service provides drain cleaning and septic services to the…read moreBlackfoot, ID, area.