One of the most racist establishments I've ever witnessed in CincinnatI. As a black woman I was…read moretreated poorly and I'm sure it was simply due to skin color. Unfriendly. Unprofessional. Treated as if a problem instead of offering assistance.

After the number of great reviews and recs I received for this shop, I was shocked at the customer…read moreservice. I called for info on a repair for my 16 yr olds car, I'm literally just trying to get another year out of the car, not put a new transmission in. My mechanic who I trust but doesn't do transmission work told me what to ask for and the error code it was giving. I wanted a very rough, loose estimate to see if it was worth it. Mike, the owner, told me that if I didn't want to replace the transmission that he would suggest getting a new car. I asked if he could just give me an estimate for the part I was told to replace. He said no, that I wasn't the shop for him, and to have an amazing day and hung up on me. When I called back to see if he was the owner, etc and asked why he couldn't help me, explain to me, etc he was very condescending and said some people just don't want to hear what they don't like. I 100% understand that the customer is not always right, I understand that not every business wants every customer, I would have understood if he asked to look at it first to confirm the diagnostics, I would have been fine with paying for that service but to be so rude from the get go was shocking. I also understand that in looking for transmission work I am paying for their skill as it is a specialty that I don't have, I'm sure there are few enough of them to where they can be picky but to be rude and hateful when I'm just trying to understand so I can weigh options is uncalled for. I will never call them again nor will I recommend them.

Waiting in a long line for this place made me feel like I was making the right decision. The line…read moremoved fairly quickly and the prices aren't too bad. However, when I got home and checked my car I noticed that the car wash missed several spots including the back windshield. Yes, they offer another wash in 48 hours, but I don't have time to go back there and sit in line again in hopes that they hit those missing spots the second time. Update: Management reached out and made the situation right. I went back for another try and the wash was much better. My first visit must have been an off day, so I'm glad I went back to give them another opportunity.

Lowest offering starting at $10. I really appreciated the fact that they gave me a disinfecting…read morewipe for the inside of my car while I was going through. Nice staff too!

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

Your assistant manager completely took care of me and gave me a large amount off. My bill service…read morewas quick and knowledgeable.

A very easy process, friendly and timely service, and competitive rates. Highly recommend!read more

The guy named was Matt, he did a very good job in putting my car window in. I will be backread more