Greg and his staff are caring kind and helpful people. They do everything they can to help you with…read morehonesty and respect. The negative part that they don't have control over is the claims department. The polar opposite. Rude and disrespectful people.

Very personable easy to work with great prices prompt service responded immediately very detailedread more

We have been with Hayes Insurance for a little over ten years. We met with Steve Hayes after we…read moremoved to Michigan from Ohio and were trying to find quality home insurance at a competitive rate. Steve was able to provide that for us. At first, I did not give Hayes our auto insurance as I could get better rates by keeping our auto and home insurance at separate companies. Steve was always understanding of my position and continued to look for policies to bring the rest of my business to Hayes. A few years later the numbers made sense and we moved all our insurance policies to Hayes. Since we have been with Hayes, we did unfortunately lose my wife's wedding ring. Though we were quite sick over the loss of the ring, Steve made the replacement process quite painless. Thankfully, we had purchased a rider on our home policy to cover the ring and it was replaced without a large increase to our premium. I highlight this incident to stress to anyone reading this review that insurance quality is just as important as price. This incident highlighted the quality of the coverage we receive from Hayes Insurance. In the end I am thankful I was able to find Hayes Insurance and Steve in particular. He understands where we are at in life and has been able to provide great counsel over the years to ensure that we are properly protected. If you are in the market for insurance, I would highly recommend getting a quote from Hayes.

Hayes insurance is always there to assist when we have questions and explain our coverage . They…read morework at getting us the best affordable coverage for our cars and home. I would definitely recommend them !

i was with them back from the days they were benz in ann arbor but before chosing them as you agent…read moretake my work for it after many years they do not try to find you a good price at renewal time they just renew your policy and dont check to see if they can get you a better price with some other insurance companies they represent the sales agents are only interested in their commission and not saving the customers money i finally learned and switched agents if you are smart you will do the same thing or you will be paying top dollar for home and car insurance

From the owner: Kemner Iott Benz is an independent insurance firm in Michigan with five distinct locations in…read moreAdrian, Ann Arbor, Cassopolis, Dowagiac, and Howell. We are dedicated to providing you quality personal and commercial insurance policies and programs. Kemner Iott Benz is not limited to any one insurance company, so we can shop the entire marketplace to give you the best personal and commercial insurance protection at the most competitive rate.

Terrible service if you have a claim. They don't return calls and their adjusters have no idea how…read morea a house is put together, so they will miss things that are important. They reference questionable contractors who take short cuts, or just never show up. Insurance is expensive. Go elsewhere if you actually want protection. We tried to work with them, but they don't care. It's not just us, they have a reputation for this. I heard from someone else recently who had a fire and they didn't remove burned wood, just covered it. Seriously?

I am a long time client of DS Johnson & Associates (20 plus years) and have my home, life, auto,…read moremotorcycle, and watercraft insurance with them currently. Over this period of time, I have had a few claims. Last spring our home, and car experienced wind storm damage. DS Johnson & Associates office in Adrian handled everything perfectly. They were professional, helpful, thorough, efficient, and responsive to my needs as a customer. All claims were resolved quickly, and beyond my expectations. The Professionals that I work with there are Derek Johnson, Theresa McLeod and Shirley. These are outstanding people, and they always deliver exceptional results anytime I have called on them. Recently, I was in the process of negotiating to purchase a truck, and some of my research planning ran into work hours for me. Due to this, I was only able to communicate by text with Theresa McLeod. I had to send her the truck vin# and other information by text. Theresa was amazing, she texted me back with the necessary information quickly so that I could make a purchase decision, and even though my truck purchase concluded several hours after Theresa left the office she texted me to assure me that I was insured to drive the truck home. The next morning she faxed the necessary insurance documents to the dealership as she promised making this purchase the most seamless I have ever experienced. In a business world where you often get less than you paid for, I can assure you that you often get more than you pay for with DS Johnson & Associates. I would/will/do strongly recommend this business to anyone with complete confidence. A sincere thank you to the SuperStar professionals at DS Johnson. Chuck

From the owner: Evening: by appointment, Saturday by appointment,read more

This is my first review ever on this site, and it's too bad it has to be a negative review…read more This company has gone down hill ever since the agent Bobbie left the company. Although this company writes polices for some of the most biggest company, they don't do good enough research on finding what is right for you. Their follow up horrible with the company. When you want to change policy endorsement, they fail to complete the transactions. Hence, you the client gets screwed. I will not ever recommend this company to anyone.

From the owner: As a local, independent agency, Adrian Insurance Agency represents many insurance companies and can…read moreoffer you a wider variety of insurance options. We have maintained long-standing relationships with customers, earning their trust with the care we provide in times of need. Adrian Insurance Agency is licensed to sell insurance in multiple states, and our knowledgeable staff, comprehensive list of services, advanced technology and approachable atmosphere has given us a reputation for excellence.