Refuses to refund my deposit despite breaking their contract with me. Be careful putting any money down with them, you will never get it back, even when the fault is theirs.
I went to the studio to have a certain artists do my 12x12 cm black ink pawprint tattoo, which was originally quoted to me by the artist as approx £100-120. This shot up to £200-220 after he had a brief conversation with someone in the back. The reasoning behind this was that there were 'a lot of details'. He estimated this £200+ tattoo would take him only one hour to complete. This should have been my first red flag, but I wanted to get the tattoo with this artist and I decided to bite the cost and put down the £80 deposit.
A couple of weeks from the appointment, I got a call from the studio telling me that the artist had suddenly gone on a break, but that they would arrange for me to have the tattoo with a guest artist. I wasn't happy about this, but it didn't seem that I had much choice by the attitude of the woman on the phone and the fact that I was soon going to be moving out of London. I asked who the artist would be and got a mumbled name in response and told that his work would be on Instagram 'soon'. I personally never saw the artist's work on insta, though apparently it was posted in their stories. He was not listed on their website because, according to our email correspondence, it 'isn't easy' to update the website.
After a while I started to feel uncomfortable with this situation and after eventually seeing the guest artist's work, I realised I did not like their style and wouldn't be able to return to the studio when the original artist was back. Under these circumstances, I asked for my £80 deposit to be refunded, feeling it was reasonable to get it back after they broke their contract with me. The studio has refused this and offered me a gift certificate instead, even though they are well aware that I am no longer in London and therefore a gift certificate is pointless. Even if I was in London, I wouldn't return to this place after such unprofessional treatment. read more