After a long difficult day, we decided to order a delivery from Tasty Garden Twickenham. We have had a delivery from the restaurant before and we like the food. This is not a complaint about the food.
The company have a handy timer on their website to show when to show estimated time of delivery. With 15 minutes before the delivery time, we sat at the end of the garden talking about our day. I heard a knock, but by the time we got to the door the delivery man was getting back on to his moped. The conversation highlights are as follows:
* "I called you. Why didn't you answer the door?"
* "I called you twice and knocked on the door. Where were you?"
* "But I have been ringing and knocking on the door? Where were you?" We apologised but explained he was 15-minutes early and we did not have the phone in the garden.
* "I'm busy. It's Friday. Where were you?"
* We took food paid with cash and gave a tip to the driver
* He continued to be aggressive and unpleasant, shouted at my husband and he threw tip at us.
We called Tasty Garden to explain what had happened. The man who answered the phone said the delivery man was busy as it was a Friday night, the timer is only an estimate and we were wrong to rely on it as a delivery time and what did we want him to do about it. When I said an apology would be the first step, he said sorry, he would speak to the delivery man but there was nothing he could do about it. I asked to speak to the manager, and he claimed to be the manager and he hung up.
The food was good, but we would not recommend delivery unless you want to be abused on your doorstep and have your tip thrown back at you. read more