I came to this center for a medical procedure. During the procedure that I should have been…read moresedated and unconscious of what was really going on I woke up and begged them to stop because they were hurting me. They continued until I was conscious enough to try to get up. They then held me down and I can only assume finally gave me more medication for the remainder of the procedure. This was undoubtedly the worst experience I've ever been through and when I called to make a formal complaint they seemed to be completely remorseless and basically said well there's nothing we can do. I would not recommend this facility to anyone for any procedures. And I can only hope that no one else finds themselves in the same situation.

My sister has been going there several times and so have a lot of friends and they love…read morethe care they get there . I have no idea who your doctor was there but this is something that is very very hard for me to believe ! Most of all the doctors there have 4-5 stars from patients gone there . So no I personally believe this did not happen ! I am fixing to make my appointment there as I am writting this note .

I began coming here about a year ago and am glad I found Dr. Mat and Kyle. The staff is always…read morefriendly and accommodating. Dr. Mat and Kyle take the time to listen to my concerns and seem genuinely interested in making sure I am doing well. I will continue returning to this clinic.

This is the worst staff I've ever dealt with in all of my medical history…read more I've been a type-1 diabetic for over 30 years and I've worn an insulin pump since 2001. For over eight days, the staff at Grady Endocrinology Center has neglected to do their job by simply providing my Pharmacist with a simple diagnosis code for blood testing strips. My insurance requires that I test at least four times per day, so when I was running low on testing strips, I called the Center... The first issue is that when you call, you don't ever get to consult with an actual human being to discuss whatever needs to be discussed. You're sent to the desk of a woman who promises to "get back to you within 48 hours". When she finally returned my call, I informed her of their fault. She immediately acted as if everyone at my local pharmacy didn't know how to do their job and blamed them, telling me that she'd take care of the problem. She called half an hour later to confirm that she sent the information. I should mention that I'd already had to purchase strips out-of-pocket due to all of this. I have medical insurance for this very purpose. Upon returning to my pharmacy, I encounter the same problem -- a new prescription was sent in, but with no diagnosis code. So, I call Grady Endocrinology Center again... My call is returned the following day, and met with the same routine. Repeat pharmacy visit/repeat the SAME problem. Finally, I decide to call after hours so that I can get the answering service to put an emergency call in to Dr. Justin Matriciano directly. He returns my call within five minutes and I relay the situation that I've been dealing with to him. He immediately defended his staff, saying that he'd have to check with them about this in the morning. He continued to say that pharmacies have a tendency to make mistakes like this and even told me that this was an Emergency Call and that unless I was in the ER, I shouldn't have contacted him. This let me know that he didn't care and didn't consider a patient waiting over 8 days to get a proper prescription from their doctor was an emergency. I felt like my intelligence was being challenged at this point so I pointed out that I saw BOTH prescriptions with my own eyes and BOTH lacked the diagnosis codes necessary for the pharmacy to fill the prescription. He made it clear that he didn't want to be on the phone with me and tried to speak over me for the duration of the short conversation. He then hastily repeated that he'd have to check up on things in the morning and hung up on me. He didn't say that he'd fill the prescription himself and see it through, he said that he'd "check with his staff in the morning" -- a complete lack of responsibility. The following day, the pharmacy had no prescription for me. No call from Grady Endocrinology. At this point, I decided to call my general practitioner and explain the scenario to see if they could aid me. In less than 20 minutes, my GP filled the necessary prescription and the pharmacy called to say my strips were available. I am now actively looking for a new Endocrinologist. Lack of action like this can really screw up certain aspects of particular Insurance Company requirements and even potentially land patients in the ER. Thankfully, my prescription was for glucose strips and not insulin -- I would've been in the ER by day 3.

My last visit was when Dr. Lasseigne was thete. He was a rip off on my insurance company. Last I…read moreheard he is no longer there. He shouldn't be legal to do that. They charge me for things he never did.

Needed to get a second opinion in regards to an assessment I received from a different dentist…read more Called a made an appointment and the friendly receptionist quickly got me scheduled. When I arrived I was greeted by lots of happy and attentive staff and was promptly seen 5 minutes earlier than I was scheduled for. I was immediately taken to X-rays by an assistant of Dr. Rauber's named Jamie. She was very nice, and efficient at getting her part completed. Once I met with Dr. Rauber he carefully reviewed my X-Rays and detailed out my options and plan of treatment. He was very professional and took the time to answer all of my questions. Through my procedure he did a great job of ensuring any pain was managed (really no pain to speak of at all) through all the drilling. Overall is was great experience, friendly staff, nice office, time management, would highly recommend.

I need to find out if he's taking appointments again he's the only DOCTOR that can answer my…read morequestions and treat me properly My experience has always been excellent

Dr Thomas had been our primary care physician for 10 yrs. She is very through and very concerned…read morewith each patient. We've never had to wait for an appt. The office is always clean & staff very friendly. If Dr Thomas detects something that's just not right with lab work she encourages you to seek a specialist who can find the source of your discomfort. She really is a caring Dr. & human being!

I started going to Bluebonnet Family Clinic after I decided the drive to Zachary to see my…read morelong-time physician was too time-consuming. What a mistake that was! First of all, they use Express Scripts, which was fine, but due to some computer error my prescription was never sent to my pharmacy. When I called the clinic, they said they would re-send it, but that also didn't work. I had to drive over the next day for a paper copy. Couldn't they just write it down a be done with it? No, because I'm sure they make a profit using the online system. What a hassle. Furthermore, I went in two times within a couple of weeks because I was presenting symptoms that were diagnosed as "sinus infection" and "upper respiratory issues." They failed to perform any tests, even after I expressed my concern that something else was wrong - the doctor just gave me a cortisone shot and steroids. When that did no good, I went back to my long time physician in Zachary, and immediately upon examination and a few tests, they told me I had a severe case of mono and my tonsils were in such bad shape they might have to be removed. This would have been devastating to me, as a professional vocalist! And to think, if it had been diagnosed WEEKS earlier at Bluebonnet Family Clinic, it wouldn't have gotten as bad as it did. Not only that, but I have two forms of insurance, and both were copied by the office to keep on file. MONTHS later, I get a bill saying I owe them hundreds of dollars because I had no insurance. REALLY?!?! Bottom line is - if you value your health and well-being, DO NOT go here. Go to Lake After Hours if you have to, but NOT HERE! They're more interested in making a buck off the newest technology and designer drugs than actually keeping their patients healthy.

Unfortunately I am coming here to share my personal experience with this office because it has…read moreweighed heavy considering it is so difficult finding your comfort dental office - This dental office felt very disorganized and chaotic. Appointments frequently ran behind schedule for nearly all of my appointments and there was little communication about delays, which made the experience frustrating. I was also concerned about professionalism. Treatment recommendations seemed inconsistent, and I left feeling unsure and not fully confident in the guidance provided. Billing was another issue. Fees were not clearly explained, and costs did not feel transparent. I was told my out of pocket portion and then was later billed for a far more expensive fee. I do understand insurances do not always pay what they say but this was not a discussion whatsoever. Overall, the experience felt more focused on charges than patient care. I hope the office can improve organization, communication, and overall professionalism.

If you receive care here, please check your bill. On two different instances, I had to correct…read moretheir billing department. Once, I can understand; twice is unacceptable. They tried to get me to pay hundreds more than what I should based on my insurance coverage. I can only imagine how many thousands of dollars they have either, fraudulently or incompetently, collected due to billing error.

I've never had an issue here. My wife and I have been going for years. I have no reason to change…read moreto another dentist.

The absolute worst. The so called Dr. was very unprofessional. The staff seemed to be drinking or…read moresomething. I don't recommend!

Would not recommend visiting Elements for injectable work unless you want your face to look like…read moremine and be a guinea pig for novice injectors still learning how to fill. Great location and beautiful interior, friendly and attentive staff, however horrible service received.

I've been going to this dentist for ortho care and I would not recommend it at all…read more I've done three rounds of aligners now and no end in sight. Be prepared for long wait times, it's a slow office so not sure why that would be. The only positive thing about this office was the hygienist.