I want to begin by saying that I have only been into this location of Tasc twice with the first time being an excellent experience. The salesperson was very tentative, kind and helpful even while being the only salesperson on the floor (that I could see) while having three other guests in the store, not including myself.
However, my second experience was not quite the same. When I walked into the store for the second time it was to inquire about a shirt that I had gotten as a gift for my father for Father's Day. The shirt didn't fit my father properly so I was curious if I could exchange the shirt, get a refund, or at least receive store credit in exchange for the shirt. I walked in with a smile and was greeted kindly by the salesperson just as I was during my prior experience. I explained my issue with the salesperson (who again was the only one on the floor that I could see, and there were only two customers other than myself in the store). The response given to me was that the shirt was "last season" (I bought the shirt a month and a half ago). The salesperson was kind and let me exchange the "last season" shirt for another "this season" shirt, so I found a shirt I thought my father would like and returned to the register for the exchange to commence. To my surprise the salesperson told me I would have to pay an additional $5 because the "this season" shirt was a higher price than the "last season" shirt. I spent $68 on the "last season" shirt, so I wasn't looking to spend anymore. I told the salesperson I would rather not and then asked why it costed more since it was the exact same style shirt and the response I was given was "the prices change with the color of the item." The salesperson did however leave the register to find a shirt on the rack I just searched through that's color price matched the "last season" shirt, so that was kind of the salesperson, I suppose. Once the transaction was complete I told the salesperson "thank you I really appreciate it," in which I got no response back. Not a "have a good day," "no problem," "you're welcome," or even a simple "bye." I hope that my father likes the new shirt because if it doesn't fit correctly I'll have to give it to charity seeing as how I will not be returning to Tasc in freight of not receiving a kind experience. read more