I had my annual visit and had a great experience. Super nice staff, clean office, and I really…read moreappreciated that the technology used during my routine checkup was far better and more thorough than other optometrists I had visited. They didn't have my lenses available to try, which honestly is typical and no big deal, I have been wearing them for years so I know what works for me. I also really enjoy the convenience of immediately getting my rx text to me, and no pressure to buy anything that day. Fast forward 6 months I bring my daughter for her exam. Great experience again, but with hers she needed to come back for check of her contacts and that's when the service dropped. It should have been a quick check. We waited in the tiniest room they have for about 30min past the appt time. I feel like they didn't actually have a spot for her and just squeeze the recheck in to a full schedule. Super nice doc, but super late. Hard for a school day. All in all we like the doctors and staff, the delay was a little annoying.

BEWARE AND DO NOT USE: Dr. Kennedy is the second worst optometrist I have ever encountered. I have…read morebeen told for years that I have risk factors for developing glaucoma. I don't always do the testing but sometimes I do. Well, today I went back for it just to check on it. Dr. Kennedy interpreted the test results to me and said I had several high risk factors and wanted to prescribe a medication to prevent the development. I said I needed to think about this and asked for a summary of what she was telling me and a copy of the test results, just for my reference to think about. She got very offended and started raising her eyebrows at me, speaking in a stern tone telling me that that I should do what she was telling me because my doctor told me to. I simply wanted a chance to take a breath, research the medicine, talk to my husband, and make a decision. I'm not the type of person to decide something in the room with the doctor at the moment they say to do it. She told me she didn't have an email address associated with her practice and they would send the results to my primary care doctor at the time she was seeing me. When I told the girl at the front I didn't want to schedule a follow up (because after her reaction I definitely wanted a second opinion), because I was going to think about this and maybe ask another doctor, she immediately didn't want to help me anymore. I waited a few weeks to make sure my doctor and I got the information. After having to call, I got all my results emailed to me. Dr. Kennedy is a pushy doctor who doesn't respect patient boundaries.

The front desk service on the doctor's side was terrible. The staff was very rude and seemed…read moreuninterested in helping patients. If you're going to work in customer service, at least act like you care. Experiences like this are the reason people are turning away from this establishment. Patients deserve to be treated with kindness and respect.

My glasses broke, and I needed to find a place to get them repaired. After evaluating them, it…read moreturned out they weren't repairable. Ms. Shelly B. kindly informed me that I would need a valid prescription to get new glasses. I was initially discouraged, but she reassured me that most eyeglass prescriptions are valid for up to two years. That motivated me to call my optometrist in Maryland, and I was able to have them fax the prescription over. Both Ms. Shelly B. and Olivia W. were incredibly helpful -- they assisted me in picking out new frames at a great value and guided me on how to contact my optometrist's office. Their professionalism and kindness made the whole process smooth and stress-free!

Dr. Graffagino was so friendly and informative. Patient with all my questions... she is a jewel…read more The office staff were both terrific. I'm grateful this office is so convenient and professional.

I spent just over $200 and got new contacts only to realize it's a bad prescription that my eyes…read morewon't adjust to. I was VERY unhappy with my experience here getting a new contact prescription. I WILL NOT be coming back again. If I had an appointment scheduled somewhere else in the future and saw that dr I'd just leave. First off the trial contacts the dr gave me were the wrong prescription... I've attached a picture for reference/proof. Before I even left his office I put in the trial contacts, he looked at them with his machine while they were in my eye and he was like "oh they aren't even in the right place" after I said my left eye wasn't adjusting. He looked at it and didn't realize he'd made a mistake still. He also told me that it was only a very mild adjustment from my old prescription. Left eye went from 1.75 to 2.75 and right went from 1.25 to 2.75. So even though the last dr I saw thought I needed slightly different strengths on each eye, this dr didn't even pay attention to that and wouldn't do two different strengths. When I questioned it his answer was "well everyone has an eye that's a little fuzzy". What?? This is not one eye being "a little fuzzy". He changed the axis of my left eye by 4 which I think is why the new contacts for that eye will not stay in place throughout the day. It's back and forth, back and forth from where it needs to be. I asked for a recheck and when I got there the first thing he said was that I'd only be there for a second because he was sure he'd given me the right prescription. So he spent barely a second on each of the options for the strength of the prescription, I don't know what the machines are called so hopefully this makes sense. Just flipping back and forth after not enough time for my eyes to adjust even, same way he did the first time I was there. I kept asking questions and asking him to go back to this or that slide (again I dont know what it's called but it makes a slide sound when it's switched between options). I realized quickly he did not care and was not going to give me the right prescription. He didn't even change this prescription he just finally got annoyed and gave me a renewed version of my old prescription with the axis of 170 instead of my old 166. He claimed they don't even make contacts with that axis anymore. I bought contacts with that older prescription just last summer and had no issue with them. He claimed my eyes would adjust but it's been 3 months and my eyes haven't adjusted.

I have been a long time Lenscrafter's customer and got fed up with the high prices and poor…read moreservice. Last fall I switched to Schaeffer Eye Center located in the Providence area of Huntsville. The service was fantastic and although the selection of frames is less than Lenscrafter's, Schaeffer still had a good selection to choose from. The thing that surprised me the most when I bought my glasses was the low price. Given Schaeffer's is not a nationwide franchise I expected the prices to be higher, but to my surprise they were much lower. So good service, adequate selection, and low price. Overall very good. Moving from last fall to today: I was working in the yard and a large piece of concrete hit my face and scratched my glasses. I went back to get a new pair and the lady checked my file and said the glasses were under warranty and they would order new lenses for me. What a pleasant surprise! And the new lenses will come in less than 2 weeks. WOW! If you are looking for a place to get glasses checkout Schaeffer Eye Center in Providence!

This is the only place I trust to get my contact (and glasses) prescription correct due to severe…read moreastigmatism. Every doctor I've used at Schaeffer has been great - knowledgeable, concerned, and helpful. I've gotten most of my family to switch and they couldn't be happier either. Whether you're in the market for contacts, trendy glasses or sunglasses, or something economical, Schaeffer can help and you'll be seeing clearer than ever!

Unfortunately, from start to finish, the visit was extremely disappointing and did not meet the…read morestandard of care or professionalism I was expecting, particularly given how highly your practice had been recommended. Upon arrival, my first impression was concerning. While waiting, another patient left the office stating they had been waiting over three hours and that this was "the norm" every time they visited. Regrettably, my own appointment ultimately took approximately two hours, which appears to confirm that long wait times are a systemic issue. During my initial screening, I informed the technician that I cannot be dilated due to a medical condition. I also explained that my medical insurance has covered retinal imaging for the past three years at my previous eye care center as an alternative. I was told this would need to be checked. I was then sent back to the waiting room and, roughly 20 minutes later, brought to the imaging area. At that time, I was told there was no clear answer regarding coverage, but that the photos would be done anyway. During this interaction, Dr. Cash came in, examined my eyes, and instructed the technician to proceed with the photos. At no point during any of these conversations was I informed that I would be financially responsible for the imaging, nor was I asked for consent to proceed knowing there would be an out-of-pocket charge. Based on my prior experience and the information provided, I reasonably assumed the photos would be covered by my medical insurance as they had been in previous years. After completing my exam,which I would like to note was handled very thoroughly and professionally by Dr. Boyd,I was taken to the lobby to select glasses and check out. It was at this point that I was informed I would be charged for the imaging. When I questioned this, I spoke with the manager, Benja. Unfortunately, her response was rude, dismissive, and unwilling to explore any resolution or attempt to work with me regarding the charge, despite the lack of disclosure beforehand and the fact that the photos were ok'ed by Dr. Cash. Benja's attitude and refusal to assist were extremely disappointing and left me feeling disrespected as a patient. This interaction ultimately overshadowed the positive experiences I had with Jasmyn and Dr. Boyd, both of whom were friendly, accommodating, and thorough. This was my family's first visit to your practice, and due to this experience, we will not be returning. I have also shared this incident with family and friends who currently use or were considering your center, and they have expressed similar concerns about trust and transparency as a result. This outcome is unfortunate, especially given the strong recommendations I had received prior to scheduling my appointment. I believe patients should be clearly informed of any charges before services are performed, particularly when alternatives are discussed and prior coverage history is communicated. I hope this feedback is taken seriously and used to improve patient communication, billing transparency, and management interactions moving forward

They shut the phones off early. I called at 4:26 p.m. to check on my eyeglasses, since the wrong…read morepair was ordered, but the voicemail said the office was closed and to leave a message. I'm a new patient referred by my PCP, and so far it's been nothing but problems. The eye exam itself was fine. I picked out a pair of glasses but didn't have my updated ATM card with me, so I asked if I could call back to pay. Each time I called, I was told I didn't owe anything. Eventually, I had to physically go into the office to make payment. That's where the nightmare began. The front desk staff told me I had to wait for the person who originally took my order, which meant a long wait. That person was also surprised the front desk hadn't just taken my payment. Then there was an additional delay because of an authorization code issue. While waiting, I browsed more frames and asked about their BOGO (buy one, get one free) offer--only to be told it was valid for appointments only. I left hoping the correct frame had been ordered. Later, I received a refund notice unexpectedly, which added more confusion. I eventually had to involve VSP to get things moving. Then I got an automated text saying my glasses were ready for pickup--but they turned out to be the wrong pair. My eye exam was on 7/28/2025. It is now 9/29/2025, and I still don't have my glasses. On top of that, they stop answering the phones early, as I learned again today when I called at 4:26 pm CST.

The staff is very friendly. My appointment was late on a Friday, and I received a very efficient,…read moreyet comprehensive eye exam and contact lens fitting. The optometrist I saw, Dr. Smith, was polite, knowledgeable, and thorough. He took the time to teach me things I wouldn't have otherwise known about my vision. The staff also worked to get me rebates on my contacts. Having visited during the COVID-19 pandemic, the staff also has a great system for following sanitation guidelines for the safety of their customers.

The whole staff is amazing ! They're very patient and understanding especially when it comes to…read morecanceling last minute AND still getting assistance with what I needed! They're awesome I'm definitely making them my go to eye care center from now on!

Easy to schedule! The staff is super nice and accommodating. We felt welcomed as soon as we…read morearrived. Great frame selection. Both my son and daughter have both went there. Great experience both times.

Amazing response and sense of urgency. The staff is filled with even more amazing people who treat…read moreyou with absolute respect and make sure you get what you're paying for and then some. The only quality place in Huntsville when it comes to contacts and glasses. Don't go anywhere but here. Keep it up everyone you all are phenomenal at your jobs!

I've worn glasses for 45 years so I've been through more than a few eye doctors. My daughter went…read morehere first and even tho she is young, they took time running tests bc of her health issues. I was very impressed so I made an appointment. When I arrived, I didn't even sit in the waiting room, they took me straight back where the technician did some tests and gathered history. She was very sweet, personable and professional and worth her weight in gold to this practice. The doctor came in and I was immediately at ease. She ran some more tests and went over everything with me. I can easily say that she is one of the best eye doctors you will ever find in your lifetime. I highly, highly recommend this practice. I am so relieved that I've found an eye doctor that I can 100% put my eye issues in her hands and be at ease. The office is laid out and decorated very nicely, it's just a very relaxing feeling. 10/10 Recommend!

I am extremely disappointed. I went for my first eye check ever. Dr. Whitaker was really nice so…read morewas the staff. However, I ended up with over $800 pair of readers. When I first picked out my glasses the lady said progressive is the way to go, etc. I gave them several weeks. My eyes couldn't adjust. I couldn't see. I went back and was like these aren't working for me. I don't even feel like the prescription is correct. Maybe I need a pair for driving and a pair for reading after all. Well, idk where the misunderstandings still is but I didn't even have a prescription for driving. I was like well why did I purchase the expensive progressive if I didn't even need glasses all the time, other than for reading. Zero prescription. The lady sold me the glasses was not there, the two times I went back....The other nice lady was like. It was the other lady that sold you the glasses. But to me they should have refunded my money on the special progressive, My intention on going back was to get two glasses one for driving and one for reading. But apparently that wasn't the case. So I got screwed with $800 pair of readers. I Won't trust them again. & to top it off My vision is still blurry. So frustrating!!