***Sheyla, I'm glad I screen shotted some of your previous, unprofessional responses prior to you…read morechanging it to the one below, which is still ridiculous. Bottom line, my mom was the customer, she did not say the things that you said she did about the cleaning job being wonderful, nor did she "promise" a wonderful Yelp review. There are NO counter tops covering the drawers in the kitchen!!! Not only were the drawer tracks filthy but so were the inside (in plain sight) insides of the drawers, not to mention the other areas that were not clean. We had painters there doing "touch up", there wasn't any construction going on. Why would I need to be there to supervise YOUR staff, that's your job, that's what the customer is paying for!!! Not once in my review or on the phone did I attack you personally or call you names, as you are doing to me, you are a business owner and again, I remind you that if you do not provide a good service as promised people have a right to express their displeasure. That's why we live in America!!! This is also not your first one star review, others have had the same or similar experiences with you. You said something about in a "court of law" the verbal agreement would hold up??? Not sure what your point is there, but you were paid, and technically my mom should have received a refund since in your response below you clearly did not provide the service requested. And it should be noted that she NEVER asked for her money back. I am not out to hurt anyone, the pandemic has NOTHING to do with this and you need to stop using it as an excuse for poor work product. YOU and only YOU are responsible for the success of your business in regards to quality and product of service. Additionally, PLEASE read my reviews - maybe you can learn something about customer service!
I am going to ask that you no longer respond to my Yelp, as this is not going to resolve itself here. I wish you luck.
***UPDATE*** I am in utter disbelief right now as the owner of this business, Sheyla just called my mom and I regarding my review....NO she wasn't calling to say, I'm sorry you were not happy with the service we provided, NO she called to harass us and to tell us that people are losing their jobs, their business and they're dying of covid and that my review is ruining her business!!! Sorry Sheyla, if you provide a shoddy service, your review will reflect that. Don't give me a bunch of excuses and other reasons as to why the dust that was there after the cleaning. Also, don't try and guilt me into changing my review or into writing a positive review, 2020 has affected my family as well, both financially and health wise. If you are a business owner, provide a better service. People have the right of choice on where and how they want to spend their money, and at $50/hr the expectation was high. Additionally, other consumers have a right to this information. We ALL work hard for our money! Also, show some level of professionalism - 1) don't call and harass dissatisfied customers and 2) it's rude to hang up on people.
Due to my update, I took away a star.
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I was a bit disappointed with the cleaning service we received, especially since this place has good reviews on Yelp. We requested a DEEP clean, the house is empty of furniture, household belongings, etc....kitchen doesn't even have counter tops right now, yet the drawers were filthy, inside and out and the cabinet doors still had "dust" on them. Bathroom drawers weren't particularly deep cleaned either. The floor still had remnants of the painters caulking stuff on it (not stuck, but loose particles), stuff which should've been picked up by the vacuum. Microwave still had a greasy substance in it. If you're looking for a deep move-in clean I would look elsewhere. For $50 an hour, the house should've been immaculate! We shouldn't have had to clean after the cleaners left.
