Shopped here at the Goldsboro store for the first time on October 6, 2020. The store was very…read moreclean, well-lit and had some good sales. I picked up some bath towels and mats for my new house, but didn't have as much time to look around as I would have liked because the store was closing at 8 pm! I've worked for JC Penney in two different states, shop the chain regularly across the country, and this is the first Penney's I've ever seen that closed at 8 pm on a weekday!! Every other store closed at 9 (and some in Texas stay open until midnight during the Christmas shopping season! It was quite disappointing. Still, it's nice to have one in my new city and I will certainly be back.

I went in on a Monday afternoon the store was fairly empty of customers provided a large selection…read moreat a fair price the staff was nice and very helpful quick to answer any questions I had

Awesome that they half don't wear mask and don't ask you to wear a mask. However the girl up front…read morewith the b#tchy attitude needs a lesson in customer service. Slams the merchandise on the counter after she bags it, I mean I thought she broke the d@mn buckle on the belt it was that hard. With her attitude she might as well have told me to go f#ck myself. Look I'm sorry if you are having a bad day, but I didn't do anything to you. I like supporting local but I think I will just start shopping online from sheplers.

I stopped by here to search for some gifts for my "secret pal" at work. This is a new location that…read morehasn't been around long. I was in the area visiting my brother and babysitting my nephew. The store was clean and well stocked with friendly staff. I was able to get several items. The line moved quickly. No complaints. *I will note that phone service isn't great in the area, especially indoors*

I am writing to formally complain about an extremely disappointing and, in my opinion,…read moreinappropriate interaction I experienced with an employee at the Marshalls location in Selma, North Carolina, on August 7, 2026. I was shopping in the store with both of my children when my 1-year-old son noticed one of the balloons that had been placed around the store for an employment event. The balloons were displayed near the shoe section. I picked one up and gave it to my son, not realizing that the balloons were intended to remain part of the display. I completely understand that the balloon belonged to the store and that employees may need to keep displays intact. I would have had absolutely no issue returning it. What I have a serious problem with is the way this employee chose to handle the situation. The employee approached us and told me that the balloon was part of the display and that she needed to take it back. Before I could even respond or take the balloon from my son myself, she took the balloon directly out of my 1-year-old child's hand. My son immediately became extremely upset, crying and screaming. He is ONE year old and obviously did not understand why someone had suddenly taken something from him. What made the situation even more upsetting was that the employee continued walking around the store with the balloon while my child was crying, rather than simply putting it back where it belonged and moving on. I want to be very clear: my complaint is not about being asked to return the balloon. I understand that it was part of a store display. My complaint is about the employee's lack of judgment, professionalism, and basic consideration in how she handled the situation. There was absolutely no reason she needed to physically take the balloon from a small child when she could have spoken to me and allowed me to remove it from my son's hand. I was shocked by the interaction and honestly found it unnecessarily harsh and disrespectful. I would have gladly returned the balloon myself. I even would have been willing to pay for it if that were an option. Instead, the employee chose to take it directly from a 1-year-old, causing him unnecessary distress over something that could have been handled in a much more appropriate manner. As a customer and a parent, I expect employees representing Marshalls to use reasonable judgment and treat customers and their children with courtesy and respect. I understand that employees have rules they must follow, but how those rules are enforced matters. Store property can be protected without unnecessarily upsetting or frightening a small child. I am requesting that this complaint be reviewed by management and that the employee involved be addressed regarding her conduct and the way this situation was handled. I would also appreciate confirmation that this complaint has been received and taken seriously. I have been a Marshalls customer, and I expect a much higher level of customer service from a company of this size. I hope Marshalls will take this opportunity to address the situation appropriately and ensure that employees understand the importance of handling situations involving young children with professionalism, patience, and common sense. Thank you for your attention to this matter. I look forward to hearing from someone regarding this complaint.

Harbor Freight is the world's largest tool chest! For construction, cabinetmaking, home repair,…read moreautomotive or home repair, this THE place to go. I've shopped their catalogs and website for years, but this was my first visit to one of their stick-built stores. Came in on Monday, October 10 to buy some solar motion sensor lights that a sales associate at Lowe's (See? Even their competition endorses them!) recommended to us for our new barn. They light up our yard AND give a little beep to let trespassers know YEAH, you've been seen! and were on sale to boot. The store is clean, very well organized, and customer service was outstanding. Their sales associates know their stuff and will help you find and/or pick out the best product that fits your needs. Highly recommend.

Poor customer service. I was lied to and given the run around by clearly clueless employees about…read moreproduct availability. If you don't have it don't give me the call back later be.

Worst customer service I have ever experienced in my life! Never seen a group of young and older…read moremen who could care so less about trying to help answer any questions. 4 guys to help you and I was only the second customer in the room. Still could care less, worst attitudes on the planet. I have been in retail my whole life , if I treated my customers this way, I would have been already out of business. No worries Cabelas has everything at your finger tips , with a staff more than happy to help you or answer any questions. A short 35 mile drive from Goldsboro to Garner to get exactly what I wanted. By the looks of the over aging inventory, they might want to loosen up the attitudes very quickly! Try and support a small town family business, and they shot themselves in there own little foot. WHAT A JOKE!

These guys are a family owned business and they really do a great job. They've got some of the best…read moreprices in town and they've always treated us with friendliness and respect.