The service here throughout the years has always been consistent…read more Acknowledgement, attention to detail and relentless assistance to guests of T&C has never been compromised. As a customer of Tiffany's for many years, I've always been happy, felt appreciated and have yet to find another place which matches its quality and relentlessly stunning designs. Yesterday, I went in to have a couple of my rings resized and the gentleman that took care of us was so professional, friendly and an absolute expert that it felt like they had upped their game even more....from a level of service that was already wonderful. Having been in the US for a few years and coming back to our Tiffany's we were taken care of by Luc Stofati at the Burrard location, and it was such a pleasure, as he embodied everything Tiffany's stands for.....Quality, Care and Class. Oh...that 1837 Blue....how you still shine so brilliantly.

Always a nice experience and they have comfortable waiting couches for me to sit on while the wife…read moretakes a look around. Originally wife wanted to go in and get here rings cleaned, but since it was going to take three hours she decided to just take a look around the shop and see if there was something else she needed/wanted. She didn't find anything this trip but as always the staff is always very attentive and helpful. Me I just enjoy my waiting couches until it comes time to pay for what she picks out.

Outstanding cusotmer service level and some of the best gems you can find in town!…read more My husband and I has looked for so many different places from brand name jewellers to speciality stores. Having a custom wedding ring made could be so frustrating and discouraging. Love love love how Terry was so patient and educational, also absolutely focusing on what we would fall in love with versus the price tag, he went through a lengthy process to secure us the stone which captured my heart as well as my husband. Was so attentive and providing us objective opinions of all pros and cons throughout decision making process!!

I walked in with a watch band that needed swapping. Heather and Rita were so hospitable and helpful…read moreand I was grateful for such excellent service. I don't often buy fine jewelry but the next time I do, I'll return here.

What an artist! I…read moredon't know anyone else who is able to interpret your creations and make it a reality.

Exceptional work at a fair price - here is the story of my Dad's watch…read more I went to see Alexandr about my father's 40 year old watch. It was not working and the crystal had fallen out and was broken. First he ordered and installed the new battery but the old watch still didn't work. So we set a budget for the maintenance and cleaning of the watch along with a new custom crystal. Then we crossed our fingers everything could be done within our budget and that the old watch had some more life in it. Alexandr called to say the watch was working and ready for pick up. What he didn't say over the phone was not only was the watch working but that the whole thing was restored! All the gold had been cleaned and polished (not a scratch anywhere) and with the new crystal the old watch sparkled and looked brand new. I was blown away with the fabulous restoration job he had done and all within our budget. Alexandr had listened and knew how important this watch was to us and he went above and beyond to get that watch to work again.

My husband and I have been dealing with Chris for years and it has always been a fantastic…read moreexperience. Their customer service is amazing, along with great quality and integrity! I highly recommend Harling's!

It was a joy to deal with Chris at Harling's jewelers. I replaced my lost earrings and it couldn't…read morehave gone smoother. Chris always followed up, provided helpful, thoughtful suggestions and spent all the time I needed to make a decision. I used Harling's years ago and it was just as wonderful as I'd remembered. Highly recommend..

This store is amazing, filled with keen, knowledgeable, friendly people with an awesome inventory -…read morematerial for every level of jeweler!! Family run, fun, friendly, helpful,,,, can't say enough

I love this place! The staff is ever-so-helpful and pleasant. They can assist and advise if you…read moreneed it, which I often do. The selection is fantastic! There are all kinds of price points that can work for any budget. I love to browse all the beautiful gems!

It pains me to give them this review because I had an emotional attachment to this store. Myself…read moreand my sibling and siblings-in-laws have all got their engagement rings from here. I got an engagement ring, the wedding band and an additional band a couple years later for an anniversary....all 3 were slightly different sizes but they said not to worry as there is a free sizing for each at any point. I then had 2 kids in under 2 years so I didn't want to get the free sizing as my fingers were not their normal size during pregnancy and I told them this when I went in and they agreed with with me. After my babies I took in all 3 rings to finally get them sized and one band had lost a tiny side diamond. When I brought them in they quoted me $800 - to size down 2 rings, replace a tiny side stone and they also said I had another stone that was cracked that they wanted to replace and then to clean it up they were going to rhodium plate it. I took the rings in on Saturday and he said I'd hear by Thursday but it actually took 2 weeks to even get that quote. I called and asked for a breakdown and told the guy (I dealt with the tall man with a shaved head - he is not who we dealt with when we got ANY of the rings or any of the times we were back) they always told me I had a free sizing and he said maybe that was the old way but you have to use it within 2 weeks of getting the ring. He was decent but a bit on the rude size that I'd expect free sizing a couple years later. But I was frustrated because if they said there's a free sizing in the lifetime then I didn't want to now pay $400 just to size down 2 rings....if they had told me this all along I would have done it right away. I asked for a breakdown and not just a total and the breakdown was ridiculous...it took a while and all he told me was the cost per ring. For example one ring had a sizing, a missing diamond and a rhodium played so that will cost $XXX. They couldn't just tell me the sizing cost $XXX, the 2 diamonds to replace would cost $XXX, the rhodium will cost $XXX. I absolutely didn't like the service from this guy so I took the rings back and I took it to another jewellers that we love. They sized all the rings, replaced the stone and they said they didn't see any other stones with a crack or issue and they polished it up...the total was $200 and my rings looks brand new. They also even gave me the tiny bit of gold out of the ring from sizing down. They were incredible and unfortunately I lost a lot of trust in Minichiello's. We have recommended them in the past but unfortunately, they don't seem like the sweet family run business that we loved...they definitely have a bit of a money grab when it comes to getting your repairs done their and they didn't stick to their word. I'm also still upset that they claimed I had another stone they wanted to replace when there wasn't. I'll still take it to a 3rd jewellers to see if they see anything but if not, that was a scam and I'm highly disappointed.

I had been looking for the perfect ring for a few months now to no avail. I had checked practically…read moreevery jewelry store in Edmonton and a few around Vancouver and couldn't find anything that existed that resembled what I was picturing in my head. I was looking for a three stone ring with a center sapphire, flanked by two diamonds, accented by a few diamonds along each side of the band. I finally decided to simply get the ring custom made and kept getting quotes from jewellers in Edmonton and Vancouver that were over twice the budget I gave them. Not to mention most quoted me for a center sapphire of 8mm when I only wanted 4mm. Some stores even told me that they could not get a 4mm princess cut sapphire or that one of that size would not look good and would be too small. Just when I was ready to give up, Minichiello came back to me with a quote that was only slightly above the budget I had given them. They even offered to bring in sapphires for me to look at, which were all gorgeous and exactly what I had pictured. They produced a wax mould of the ring within a week for my approval and the completed ring was done two weeks after. Unbeknownst to me, they tried to finish in a week so it would be ready in time for my birthday, but I was glad that they wanted to ensure the ring was perfect and didn't compromise quality for time. They even sized it down for me after I tried it on for a weekend, as it was warm the day they measured my finger. I absolutely love the finished result and am very happy with the quality of the ring, as well as the service! I have received so many compliments and I will not hesitate to have future rings made at Minichiello! Thank you so much Emma and Maren!

Good for refund. Helped me get custom jewelry made. Manager and assistant manager both hands on…read more Communication is good.

Service was awesome there is a lady Kanika she is sooo kind friendly and her nature is just awesomeread more

I recently was gifted a necklace by my parents, and this piece belonged to my paternal grandmother…read more It is over 100 years old and very precious to me. I want to wear it 24/7 but my mother advised me to take it to a "good" jeweler to check to see if the chain was sturdy enough for constant wear, and to double-check the clasp to ensure it was strong. Makes sense. I enquired with my closest friend who's lived in Van since the 70's, and she immediately referred me to Martin Smith. She said he's the only person she entrusted to appraise her deceased mom's jewelry and to repair and clean her cherished rings and pendants. I subsequently found out a very established neighbor of mine also knows Martin well and she, too, would only take her jewelry pieces to him for care. Seems all the ladies I know who have "important" pieces trust Martin. That's good enough for me! I made an appointment with Martin online and visited the store earlier today. First, I must say, this block on W. 57th St. is so cute, with cafe's and cute shops. I also appreciated all the free street parking here, on both sides of the street. Such a refreshing change. The shop is small but packed with gorgeous displays of sparking jewelry pieces. There is a workshop on the premises, so I presume the jewelry is created on site. There was quite a wide range of styles of pieces here, and lots of gem stones and lots of diamonds. Many were "lab grown" diamonds (which I appreciated). I was impressed with the quality of the artistry. There also were some high-end household accessories at the front of the shop (i.e., some pottery pieces, service wear, stemware, soaps and candles, etc.). Despite these items, I'd estimate that 90% of the shop is devoted to jewelry. Martin was so personable and friendly, and he clearly knows "his stuff", as my mother would say (lol!). He checked my necklace with some sort of monocle and assured me that the chain and the clasp were sturdy and good to go. He tightened one link and I asked him, what do I owe him, and he said nothing, he was happy to help out. Just...wow. I can't speak highly enough of my experience here. I wouldn't hesitate to recommend this shop for anyone's high quality jewelry needs.

Always trust Martin and Barbara when looking for a special gift or for something creative in…read morejewelry. Excellent quality and selection and Martin is a master goldsmith when it comes to making custom pieces!