1. Tar River Veterinary Hospital

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Franklinton, NC

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Tar River Veterinary Hospital

3.9 (13 reviews)
Closed • 8:30 am - 6:30 pm

Services - Tar River Veterinary Hospital

Pet physical or wellness exam

Pet vaccinations

Pet boarding

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Dogtopia

Dogtopia

(19 reviews)

My husband and I traveled to NC for a long weekend and this place is beyond our expectations…read more Definitely one of the best Dogtopia I have ever been to. Their staff is extremely friendly and professional. They did so many little things to make me feel extremely welcoming, like their welcome board and report cards. My dog also loves playing here. He followed and stayed with the staff in the playroom all the time. I can tell he got tons of pet from her. I am also really impressed with the transfer process. Since my dogs go to our local Dogtopia very often, I request a information transfer so that I do not need to go through the entire initial evaluation. My local Dogtopia and Dogtopia of Harrison Ave had a very fast and efficient communication and helped me finish the transfer process within 5 hours. Overall, I highly recommend this place and will definitely come back again when we travel to NC in the future.

To Whom It May Concern,…read more I am submitting this formal complaint regarding my experience with Dogtopia's handling of my adopted dog during multiple visits and boarding stays. Across these interactions, I observed repeated communication inconsistencies, a lack of transparency regarding incidents, and increasingly unprofessional conduct toward my pet. Records show staff provided conflicting explanations about my dog's behavior and condition. At times, I was told my dog was "great overnight," while at other times staff described him as "grumpy," "snappy," "overstimulated," or involved in behavioral incidents. There were also discrepancies regarding the cause of my dog's limp and paw injury. These inconsistencies created confusion and concern regarding the accuracy of incident reporting, staff supervision, and the overall handling of my pet. Communications frequently came across as defensive and dismissive of my concerns rather than providing clear, professional, and collaborative updates. I am concerned my dog was unfairly labeled as aggressive while staff simultaneously acknowledged he was placed in overstimulating and crowded environments without access to calmer accommodations. This raises concerns that environmental management and supervision may have contributed to the reported incidents. Additionally, some staff communications became excessive and distressing, feeling accusatory and intimidating rather than compassionate or solution-oriented. As the owner of an adopted pet, I expected consistent, professional care and respectful communication. I respectfully request the following actions: Conduct a formal review of how my pet was managed while in Dogtopia's care. Review staff communication practices and incident reporting procedures for consistency and accuracy. Provide clarification regarding the conflicting explanations concerning my dog's injury and behavior. Ensure fair and professional treatment for all customers and adopted pets, free from bias, intimidation, or unnecessary escalation. Take appropriate corrective actions to improve transparency, accountability, and customer relations moving forward. This complaint is supported by documented text communications from Dogtopia staff describing the incidents, behavioral assessments, injury explanations, and subsequent interactions. I appreciate your time and attention to this matter and request that this complaint be formally documented and reviewed. Sincerely, [Redacted] Supporting Notes From Communications * Staff initially stated there were "no issues," then later reported aggression and overstimulation concerns. * Conflicting explanations were provided regarding the source of my dog's limp and paw injury. * Staff acknowledged the playroom was unusually busy and that calmer rooms were unavailable on certain days. * Repeated behavioral accusations were made while also acknowledging environmental overstimulation and lack of separation options.

Tar River Veterinary Hospital - vet - Updated November 2026

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