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Tapper's Gold Exchange

3.0 (1 review)
Closed • 10:00 am - 8:00 pm
Updated a few days ago

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5 months ago

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Ask the Community - Tapper's Gold Exchange

Diamond Castle Jewelers - After

Diamond Castle Jewelers

4.4(19 reviews)
2.0 mi
•$$$
Established in 1902
Free estimates

I rarely write reviews, but I feel it's important to share my experience so others can make an…read moreinformed decision. I brought Diamond Castle my mother's vintage ring; an irreplaceable heirloom with deep sentimental value. I asked for two small stones to be replaced and the band resized. They accepted the job with confidence and never mentioned any concerns about working with a delicate vintage setting. Within just a few days of receiving the ring back, it fell apart completely. The center stone came loose, several prongs failed, and the setting collapsed. This was not due to age or wear. It was the direct result of poor workmanship. What makes this worse is that if Diamond Castle had simply said the work was beyond their capabilities, I would have absolutely accepted that professional judgment. I would have happily kept the ring safely in my jewelry box and treasured it as it was. Instead, they took on a job they clearly weren't equipped for, and now I don't even know if this precious piece can be salvaged. They did refund me for the work, but no refund can repair the damage done to something so personally meaningful. A reputable jeweler should be honest about their limitations especially when handling sentimental or vintage jewelry. I strongly caution anyone considering trusting Diamond Castle with important or irreplaceable pieces. Transparency, skill, and care matter and unfortunately, my experience showed a lack of all three.

I've had an awesome experience with the entire family but I have been working most with Paul at…read moretheir Plymouth location and Fred at their Novi location. They have custom made my fiancées engagement ring, sold us both of our wedding bands, and made a custom bracelet, which was made from a family heirloom. Always great, personal service and they work crazy fast. I appreciate you all. Can't recommend this place enough

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Diamond Castle Jewelers - After

After

Diamond Castle Jewelers - Before

Before

Diamond Castle Jewelers - Refund receipt

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Refund receipt

Tapper's Diamonds and Fine Jewelry

Tapper's Diamonds and Fine Jewelry

4.6(98 reviews)
6.8 mi
•$$$
Family-owned & operated
48 years in business

I have always thought of Tappers as the pinnacle of quality and professionalism when it comes to…read morefine jewelry. And as I have done business with them year over year, I have been continuously impressed. I would like to highlight Pearl. She has always over-delivered and always put the customer first. Utmost professional!

Didn't realize there are so few locations with a certified representative to replace a battery for…read morea Shinola watch. They're clearly all about Customer Service. They even have a bar. They have a little candy and snack stand as well. I don't think I've ever seen an actual bar inside of a jewelers. It looks like tappers is the main anchor at the shopping center? More like they have the biggest outdoor signage. Have to insist the Orchard mall to get to it. It's inside and to the left. $15 for a quick battery swap. $35 for a full sweep check and reseal and battery replacement. Steve told me to come by today and he would be able to replace the battery for me in 15 minutes himself. He's pleasant. This jewelry store has some of the most beautiful sapphire and diamond jewelry I have seen among other stores. Their variety is expansive and extensive. I was able to get the battery replaced, but they were not able to get the crystal or back resealed, so it's currently not considered waterproof. Have to limit any splash on it, and obviously cannot immerse in any water until it's taken to the factory location. Service is very good.

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Tapper's Diamonds and Fine Jewelry - She said yes!

She said yes!

Tapper's Diamonds and Fine Jewelry
Tapper's Diamonds and Fine Jewelry - Diamond stud and diamond jacket.

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Diamond stud and diamond jacket.

Tapper's Gold Exchange - goldbuyers - Updated May 2026

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