So impressed with their service and how respectful and welcoming the owners were…read more I brought my watch in to get the battery changed and they fixed it within 10 minutes! I was very surprised. Most places I have always had to drop it off and may not get the watch back for 1-2 weeks. Jewelry selection is very beautiful. I'll absolutely be returning.

Best Jeweler in town! They are always helpful when I need them and truly care about their…read morecustomers. Great experience every time I visit!

recently lost some weight and needed to get my ring resized, so I stopped in here. The man who…read morehelped me was incredibly kind and patient. I honestly know nothing about jewelry, but he took the time to explain everything to me in a way that I could understand. He explained that my ring couldn't be resized, but recommended a ring guard to make it fit better instead. The prices were extremely reasonable as well! A ring resize is $75, and the ring guard was only $20. The whole process took about 10 minutes, which was so convenient. I really appreciated how kind, caring, and honest he was. I definitely recommend them if you need any jewelry work done!

Emile is great he has recently moved inside a cleaners on OLR south of 13. Most times fixes my…read morejewelry while I wait. HIGHLY RECOMMEND!

Mastercraft went above and beyond to help me find the perfect ring. The knowledge they have goes…read moreback generations- making the experience that much better. Shant and Nevair found the perfect ring at the best price. They truly know the business and will guide you through the process. I never felt like a sales number and they treated me like family. The selection and customer service is truly unmatched. You would be a fool to go anywhere else.

No matter what we go in for, they always treat us great! My husband took me there to look at…read moreengagement rings, and we never went anywhere else. All of our rings came from Mastercraft, and I love that we can come in for periodic cleanings and inspections. They are friendly, efficient, and know their stuff!

Amazing! With some hesitation,I took my, over 50 yr old, gold cross necklace in for repair. This…read moreis a cross I only take off for emergency reasons. This was on Monday. The staff told me it would not be ready until Saturday. I have never gone that long not wearing it, superstition kicked in, but it had to be repaired. On early Wednesday morning, they called me to pick it up! It was beautiful....the staff is amazing (thank you Jenny). There should be more than just 5 stars for this jeweler.

I haven't lived in Livonia for over 30 years, but I have and will continue to go back to Golden…read moreGifts. For our 32nd wedding anniversary, I wanted to have my husband's wedding ring enlarged or buy a replacement ring because my husband's ring no longer fit. I went in first by myself with the ring and David looked at the ring and thought it could be enlarged and detailed to an 80% match. He also had someone show me new rings, but he noted they would all be $1,000+ due to the current price of gold. I was entirely prepared to buy a new ring. David offered to sell me a new ring he had in stock so my husband had something to open on our anniversary and said we could come back in and either get the ring I bought sized or let him pick another ring if he preferred another style. While he made that offer, he suggested I come back in with my husband so he could be properly sized and we could try to enlarge his existing ring. I brought my husband back the following week and we learned his ring size has gone from a 9 when we were married to an 11 1/4. I didn't think there was any way the ring could be expanded that much, but David talked to Bobby and they thought they could do it to an 85% match for $200. We decided to try the resizing route because my husband was sentimental about his original ring, but with the understanding that if we didn't like the match we would replace it with a new ring. When I picked up the ring, I was amazed! I could not see any imperfections. Perhaps you could with a jeweler's ring, but nobody is looking at a ring on someone's hand with a jeweler's ring. Today is our 32nd wedding anniversary. The resized ring was on my husband's hand (his choice) before he even got in the shower. This is why I will continue to patronize Golden Gifts - David and Bobby value long term customers. We were an easy upsell and it was only with the recommendation of David that we went the route of resizing. This was to Golden Gifts' short-term detriment, but ensured we will remain long term customers regardless of when we live.

I rarely write reviews, but I feel it's important to share my experience so others can make an…read moreinformed decision. I brought Diamond Castle my mother's vintage ring; an irreplaceable heirloom with deep sentimental value. I asked for two small stones to be replaced and the band resized. They accepted the job with confidence and never mentioned any concerns about working with a delicate vintage setting. Within just a few days of receiving the ring back, it fell apart completely. The center stone came loose, several prongs failed, and the setting collapsed. This was not due to age or wear. It was the direct result of poor workmanship. What makes this worse is that if Diamond Castle had simply said the work was beyond their capabilities, I would have absolutely accepted that professional judgment. I would have happily kept the ring safely in my jewelry box and treasured it as it was. Instead, they took on a job they clearly weren't equipped for, and now I don't even know if this precious piece can be salvaged. They did refund me for the work, but no refund can repair the damage done to something so personally meaningful. A reputable jeweler should be honest about their limitations especially when handling sentimental or vintage jewelry. I strongly caution anyone considering trusting Diamond Castle with important or irreplaceable pieces. Transparency, skill, and care matter and unfortunately, my experience showed a lack of all three.

I've had an awesome experience with the entire family but I have been working most with Paul at…read moretheir Plymouth location and Fred at their Novi location. They have custom made my fiancées engagement ring, sold us both of our wedding bands, and made a custom bracelet, which was made from a family heirloom. Always great, personal service and they work crazy fast. I appreciate you all. Can't recommend this place enough

Amazing Experience we came from Algonac, Mi., because we seen the advertisement on TV, we thought…read morethe store would be bigger, but we asked for Mary Ann, she was great, knowledgeable and asked my "wife" the right question. Do you like ring, she said yes. Also, when we picked up ring next day, store manager "Phil" was very helpful including cases & information. Must See Returning for Christmas for Wife. Note: The Jeweler doing work in window was 10 of 10.

The most beautiful, original jewelry, affordable place you can go. Joann is amazing, sold us my…read moreoriginal wedding set 12 yrs ago. 2 yrs ago they did an amazing upgrade on my main diamond. Just got my anniversary ring there as well! The customer service is second to none. George the manager worked with us on pricing. We will be lifetime customers. They have definitely earned our business. Would never walk into one of those mall stores with high pressure salesman. This place wants your business and it shows! Take the drive to Livonia, you won't be disappointed! Thank you all, Sinscerely happy and grateful customers!

Didn't realize there are so few locations with a certified representative to replace a battery for…read morea Shinola watch. They're clearly all about Customer Service. They even have a bar. They have a little candy and snack stand as well. I don't think I've ever seen an actual bar inside of a jewelers. It looks like tappers is the main anchor at the shopping center? More like they have the biggest outdoor signage. Have to insist the Orchard mall to get to it. It's inside and to the left. $15 for a quick battery swap. $35 for a full sweep check and reseal and battery replacement. Steve told me to come by today and he would be able to replace the battery for me in 15 minutes himself. He's pleasant. This jewelry store has some of the most beautiful sapphire and diamond jewelry I have seen among other stores. Their variety is expansive and extensive. I was able to get the battery replaced, but they were not able to get the crystal or back resealed, so it's currently not considered waterproof. Have to limit any splash on it, and obviously cannot immerse in any water until it's taken to the factory location. Service is very good.

I took my platinum hoop earrings to Tappers West Bloomfield to have a broken prong repaired,and…read moretheir master jewelers actually custom crafted two new stronger prongs for my earrings. My OUTSTANDING customer service associate Francesca sat me down & served me flavored Italian sparkling water and chocolates while I waited for my diamond earrings to be cleaned gratis. Francesca was warm,very accommodating,and she even had another ring of mine evaluated and resized for me. People,believe me when I tell you that Tappers West Bloomfield offers their clients the best customer experience one could ever hope to have. I enjoyed myself at Tappers more than I ever have Tiffany & Co at Somerset Collection...And that's saying something! Please pay them a visit and ask for Francesca for a first class experience. You can thank me later.

Great staff at Novi , very helpful and super friendly . They have a huge bridal collectionread more

My husband(!!) and I got my engagement ring here and while I wasn't present to shop for it, he said…read morethe woman working with him was extremely patient and helpful, showing him 25+ designs before he settled on the one that he ended up buying. I absolutely adored my ring and thought it looked beautiful. ...but it was way too big (not at all Tapper's fault, I thought I was a different size than I am). We took it back today to get resized and the woman was great with measuring my finger to get an accurate ring size. While there, she asked if we wanted the lifetime protection which we opted for. It includes damage, shipping, resizing, etc and because we bought it, our resizing was included. The store is beautiful, clean, and there are lots of goodies everywhere to enjoy while you shop. I also had to use the restroom while there and it smelled bizarrely good and was impeccably clean. Very conveniently located as well, right near eight mile in Novi. This is the second piece of jewelry my husband has bought for me from Tapper's and I'm very impressed!