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    Taos Rides

    5.0 (3 reviews)
    Open 7:00 am - 7:00 pm

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (20 reviews)

    Worst customer service, bully unethical customer service. Never have i seen such unprofessional…read moreemployees. We spent two days trying to confirm with multiple corporate employees our reservation would be honored only to have the Taos NM employees make up new rules and policies and over step corporate due to wanting to power trip we assume. We are still confused to why any one would want to avoid providing a service they sell ?? The regional manager while not rude was just as bad literally said they have different policies for different areas of her region . Saying since the border is near?? Can we say racist ... what ? We had a 45 min drive with a guarantee from corporate that if this employee interfered the regional manger would step in. She did not a thing but give incorrect info that I knew was incorrect about her own policies. I cited the website and my research and corporates agreement. They don't care the employees don't and the regional manager doesn't care to lose only a few thousand dollars a year from our rentals. They are demeaning disrespectful , dishonest and no one should do business with this company anywhere in the world knowing nothing will be done to remedy this customer service fail. The money time and frustration due to this business is maddening . DO NOT support this kind of company if they don't care about each and every customer. -100stars if allowed in this day and age no excuse for this kind of customer service, these complaints on this region are everywhere and still it continues.

    When I made the reservation the 1-800 customer service lady said that I would have to call their…read moreoffice in Taos and request a pickup at the Taos airport because there are no autos at the airport. However when I later viewed the reservation online I saw that she had requested that the auto be delivered to the airport anyway. Fearing the worst, I called the Taos Enterprise office themselves - and was advised that they do not pickup customers at the airport and that we would have to find our own way from the airport to their rental office (in the town of Taos - 30 minutes away). The lady did give me the numbers of two Uber drivers who had autos large enough for our golfing party. Had I not called the local office we would have been stranded at the Taos airport. We ended up canceling our Enterprise rental before the trip even began. This was not a good experience, and it would have been disastrous had we continued with that rental. What a mess they are!!!!!

    Taos Rides - airport_shuttles - Updated May 2026

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