I am so glad I found Stan's card in my drawer when I needed help with my 5th wheel. We are full…read moretimers and normally you get put out a week, or more for service. I called Stan on a Saturday and he was there in about an hour. He tried every way to save me money, and in the end saved me a lot! He always answered my calls, or returned them within a reasonable amount of time. He seems very knowledgeable, and did a great job of making sure it was done right. He's my new go to guy.

My RV had a busted slide out couldn't get it in place so he came out and he helped fix it so we…read morecould get it in place and move it. Otherwise it would've been stuck and I would've known what to do. Very helpful very kind and I will definitely use them if I need them again.

We needed some work done and we're in a bit of a jam. These guys helped us out and we are very…read moregrateful. They got us on our way in the time promised and they didn't gouge on the price. They do quality work at a fair price. I wish there were more spots like this.

We came from Redding CA, a six hour drive for us to Salem to buy a trailer that was advertised as…read more"like new", "immaculate" and when we got there, not only was the trailer not clean: shower and sinks dirty, pee (yes, pee) in the toilet, nothing had been cleaned, but there was wear to the upholstered dinette area seating and the back of the seat was so sun damaged, that it was cracked severely! The stove burners showed moderate use and cupboards still had stuff in them. This trailer had received zero attention from this seller on this inside! I was expecting the condition would be as advertised, as this is the picture he painted. Either he openly lied about the condition, or he did not know the actual condition. Either way, it was way beyond disappointing, and I was fuming! I tried my best to be professional and just tell him what I saw without spewing, and he did drop the price for us, but this did not make me see him as a reputable seller. You cannot change first impressions, and ours was and still is, not good. Would not buy from him again or recommend him.

Great response time. Good communication throughout the process. Clean, professional and…read moretrustworthy. Will definitely call upon Great NW RV again in the future.

Justin is the real deal. His decades of experience in RV service was immediately known. From his…read morewell-equipped service trailer, to his fast troubleshooting. His wealth of knowledge and willingness to provide tips alone made choosing him worth it. I had a challenging electrical issue with my 2023 travel trailer. I spent several hours trying to figure it out, only to get increasingly frustrated. Within about 30 minutes, Justin had discovered the issue, tested the parts (converter), and came up with a game plan to get it fixed before my upcoming camping trip. Justin was able I locate the part I needed the next day, and squeezed me in to his schedule to install it that evening. I'm thrilled to have my RV back to working like new. However, I appreciate the professionalism, customer service, and great personality that I got from Justin even more. Without a doubt, I highly recommend using Great NW RV for your maintenance and RV repair needs. I assure you that you will not find better.

At Woodard RV Bob & Tyler inspired me to do what We've never done before ...post a review. As a…read moresmall business owner the Best form of appreciation is to continue to vote with our dollars...and we will only go to Woodard. Class Act Alliance is a California based company that routinely travels to Oregon. 2 years ago we had a solar power issue and the team located the issue within 10 minutes and declined compensation. The value to our business was priceless! We dropped a little cash as a tip and scooted out very Grateful. This last week we're back in OR and had similar issues,,,only one place to go,,, Woodard RV!! They were slammed and booked weeks out. However!!! In between jobs Bob and Tyler were trouble shooting the issue...found the problem and AGAIN declined compensation. This time we insisted on compensating them for their valuable knowledge, experience, and tireless efforts. We're now looking forward to getting some additions to our system. We can now say we've experienced what has made this county Great...businesses like Woodard RV are few and far between these days and we will gladly be driving the 10 hrs for their services without hesitation. Thank you Woodard RV you definitively are a "Class Act"! Blair A. Sherwood/CFO Class Act Alliance, Inc Www.Classactinterpreting.com

Our camper had some water damage and dry rot in the cabover section. Woodard gave me a fair price…read moreto repair it with the caveat that you never know how bad the rot is until you peel the skin off. It was real bad, worse than we imagined. Woodard worked with us all the way, as the skin was peeled off we saw all the damage and approved the extra repairs during the process. In the end it was a 30% cost over the initial estimate but they did 200% more work. They basically rebult the entire camper, replaced the roof, the siding, and all the insulation. We now have a brand new camper for a third of the price of a new one. When the job was complete and we got the camper back home there were a few nit picky items I had, when I called Tyler came over to my house and fixed everything I wanted. One of the items had nothing to do with his repairs but he fixed it anyway at no extra charge. We could not be happier with the end result. I am not an internet person and have never posted a review before but the quality of their work and their integrity during the repair process made me feel that I should let people know what a good shop this is. I highly recommend Woodard RV repair.

Completely rude, secretive about pricing, too high a price for work offered. Would recommend just…read moregoing to a regular mechanic.

Lenn was highly knowledgeable and did an excellent job of diagnosing and repairing an electrical…read moreproblem we were having on our Monaco Diplomat diesel pusher. We had other people out that couldn't diagnose the problem. Seemed insurmountable until we found Lenn. He was more than fair on pricing and we will use him from here on out.

Lenn surpassed our expectations. Diagnosed and repaired an electrical problem on our Monaco…read moreDiplomat diesel pusher. No one else could figure it out. Was extremely fair on pricing. Won't hesitate to use him again and recommend him to all our friends.

If you need mobile RV repair service do not hesitate to call Oak Park RV. Lenn has been doing this…read moresince 1965 working with his father. Professional and follows through. For me it was a water heater replacement in my fifth wheel. Completed the work onsite and cleaned everything up. Works better than new! And his charge was less than three dealers I checked with (where I would also have to bring the rig in). Great service as promised and on time.

I would not recommend Roberson RV based on my experience…read more There were clear issues with both the walkthrough and the condition of the trailer at delivery. During the orientation, the technician could not confirm whether the water heater was on or off, he didn't know which position meant what on the switch. I later discovered he had left it on while empty or filled with antifreeze, and it had been cycling for several days before I caught it. That is a basic oversight that could easily lead to damage, which I won't know until my area is above freezing. More serious was the complete failure of the 12V charging system from day one. After bringing the trailer home and leaving it plugged into shore power, I returned to a fully discharged battery. The converter was not charging the battery at all. The battery had dropped to 11.9V and remained there for an extended period, which is widely understood to cause permanent damage in AGM batteries. I thoroughly documented the issue with video evidence, including voltage testing and isolating the fault to the converter. Despite this, I was not offered a reasonable or practical solution. The only options presented were multiple long-distance trips back to the dealership, totaling thousands of miles and significant time, or waiting 6+ weeks for a more local service center to diagnose something that had already been clearly identified. At that point, I had no choice but to purchase and install a new battery and converter myself, out of pocket, just to make the trailer usable. After replacing those components, everything worked immediately. This situation could have been avoided with a basic pre-delivery inspection and a willingness to work with clear diagnostic evidence. Instead, I was left to resolve a brand-new equipment failure on my own. It's also been 3 weeks since I purchased the camper and my DMV has not received paperwork from Roberson to allow me to register and use the RV. I highly advise avoiding them at all costs, I should have read the other reviews sooner.

Very disappointed in Roberson. Earlier this month my husband took our 5 year-old travel trailer in…read morefor winterization. While the trailer was there, they (Roberson) checked the roof and reported back that there was damage in the back corner, that there was a 'soft' spot and it needed to be repaired. My husband asked for a quote for said repair, and a few days later he received a quote of $14,000 (the quote was to replace the entire roof, which was NOT necessary)! Needless to say, we got the name of an RV shop for a second opinion. The roof had just a small patch that needed to be sealed. While we had it in the shop, we had them address a couple of other maintenance items. TOTAL amount for everything was $590.00. The disgusting part about this is that there are a LOT of people who completely trust places like Roberson. And they spend those huge amounts no questions asked. Just do your homework and beware.

We had an inverter go bad and an unexplained electrical issue in our motorhome. Guy took our call…read moreon Monday and had us in his shop Friday morning. We purchased the inverter directly from Zantex (HQ in Oregon) and it showed up at our doorstep Wednesday. The NWRVRC crew addressed a couple of issues, but was unable to locate the electrical problem and I was able to bring the rig home to do some work on it over the weekend. I spoke with the electrician this morning and feel confident that the work he is doing will have me up and running later today :-). Once the work is complete, and I have paid the bill, I will give you an update...

Unbelievable! I won a court case against Northwest RV Repair LLC IN Aumsville and was awarded a…read morejudgement for over $900, by Marion County Justice Court. Completely misdiagnosed my shore power problem. Stated that all of my RV 110 components were dead. Became belligerent when I questioned the conclusions. Took it to another shop after paying him $847. Santiam RV in Scio discovered a broken shore power cord within 15 minutes. Replaced that, installed the correct, and less expensive, ATS switch. All 110 systems working properly. "Guy" at NW refuses to talk to me, even after seeing the conclusion of Santiam RV. Going to have to hire a Collection agency to maybe see any of my money.

Blonde Front desk lady is a rude and inconsiderate. Terrible customer service. Would not recommend…read moreunless you like rude service.

Family RV is awesome! We had a great experience with this company! Everyone was so friendly and…read moreextremely knowledgeable regarding all aspects of their business. We would not hesitate to do business with them again in the future, for repairs, buying, or selling/consigning. Family RV gets an A+++++++++ from us! Andrew & Jean Frost