This is a long overdue post. The salon itself is a very energetic place. Lots of lighting, wash stations, and hairstylists. They serve red & white wine if you are interested in a glass while getting your hair done. Plenty of parking outside the salon. But that's where the nice part ends.
I had my first appointment last August as a new client. I had moved to the area, and was in desperate need of some hair attention. I had recently had a baby and had been using box color to hide my grays since it was inconvenient to head out to a salon once a month for several hours with a young baby in tow. Anyway, a week or two prior to this appointment I used the same box dye color & brand I had been for nearly a year, when something went awry. I looked like I had the worst ombré ever. Bright orange halo at the top and dark black strands. I freaked out, so I called to get it fixed.
I was introduced to Tiffinie. She seemed sweet & told me she had just gotten back into doing hair again after helping her parents out with their business. Said she missed doing hair. I spent 3/4 hours in her chair being stripped of the original box color then getting a basic brown color put in. I left super happy and we scheduled my highlights for that Saturday.
Saturday came and I easily spent another 2/3 hours in her chair getting the highlights and a cut. $$$$ money left my wallet and I walk out the door.
The next appointment I made, they claim they get didn't have me scheduled in their system although the front desk staff called me to confirm the day before!!! So needless to say I was unhappy but rescheduled.
The rescheduled appointment was just as awful! They overbooked Tiffinie so I had to wait. And wait. And wait. I finally get in her chair and she does her thing and I head home. A few days later I realized my hair was turning very brassy colored. I didn't like it one bit! It was awful! I called to try to get an appointment but there wasn't a time that she had open that also worked for me because I needed a babysitter. Finally make an appointment, I show up at my scheduled time. The front desk tells me they called me several times to tell me that they needed to reschedule me because her prior client had too much work to be done on her hair and so Tiffinie was going to be severely delayed and couldn't fit me in. I was livid. No proof of calls that they claim they made to be in the hours before my appointment. Nothing! So I get bumped because the new client didn't specifically state what she wanted at her booking and I get the shit end of the stick. Pissed off, I reschedule as this must be fixed!
Unfortunately, I ended up very sick so I missed that appointment but as I lay in bed recovering from my illness I realized I wasn't going to be treated that way by a business. If your staff can't properly schedule clients, or make the proper phone calls to previously scheduled clients, or ask the right questions when scheduling so as not to bump a previously scheduled client, then it's not a place I want to do business with. I also feel the stylist should have told her new client that she was already booked that day and that she'd offer the client as much as she could in the time allotted but that the client would have to continue services another day once her next client arrived. It made me feel as if my business was unimportant after I had spent nearly $300 on hair color correction in my first visit alone!
I'm sure Tiffinie does great work. I just wasn't impressed with the salon and she didn't leave a huge impression on me when I realized that she hadn't given me the same color as the initial visit. So obviously I haven't been back. read more